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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 7,923 reviews
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a lifesaver for someone like me who is not a technician when it comes to hooking up my audio system. The people from the Geek squad made short work of it and did an very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did they help with mounting my TV, they helped me on where and how to put my speaker that went with my sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service AGAIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd time I had this service. The geek squad agent was very professional and knowledgeable. He mad sure I knew how to use the receiver and the technology it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tecnniciann Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave, technician, was outstanding in connecting my soundbar, testing all my equipment and explaining how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! He did a great job and explained everything to me like I was his mom! I was very impressed with how much he knew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with my install and the service that was given. The install was neat, we learned a few things about our equipment and they cleaned up after they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installing our soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our soundbar so quickly!!! He was so helpful and answered our questions spot on!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad called ahead to let me know they were on the way and they were extremely conscientious when setting up. They were very patient in teaching us how to use the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and knowledgeable regarding audi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt very fortunate to have a very knowledgeable and professional member of your staff connect my audio system to my TV his experience was very helpful and I enjoyed his overall knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service team made appointment easy to set and provided timely follow up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were prompt and courteous. They hooked up my soundbar and showed me how to work it. Love the Geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Very Satisfied!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to rerun and rehookup my Atmos setup and all electronics due to a renovation. Speaker wiring was done very neatly, i was impressed. Best looking set up i've ever had or seen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric and Jacob setup the sound bar quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very friendly/helpful. Explained things so they were clearly understood

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, the best service. It's the Geek Squad after all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped pair my sound bar with my Xfinity remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juwann and partner did great job, professional! Well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my equipment fast and profess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my TV and soundbar and connected everything. They were efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fame out and set up and optimized my av, smart tv, surround sound. Even Told me I Had something I didn’t need. I didnt want to pay someone to set this up but they were worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    TV install satisfactory, computer less than .....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer installment less than satisfactory. Geek didn't explain anything about how to use it. I ended up having a private consultant come in and make adjustments (like hookup the wi-fi) and show me how to use it. The TV installation was satisfactory, though the agent forgot to take away the boxes . I have had satisfactory use of GS and take some of blame for computer install -- I should have asked more questions

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback, John. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

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