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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 7,923 reviews
  • Rated 5 out of 5 stars

    Best geek squad installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Price is the best installment expert! I arrange my schedule around Joe's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, work was done quickly and correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job, no complaints. fast, cleaned up after themselves, showed me what they did and went over what they did and explained everything so I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was fantastic and I was pleased that I can control the TV and soundbar with one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the TV and connected all devices. He was very knowledgeable and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INSTALL SOUND BAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TEAM WAS AMAZING, COURTEOUS, AND MOST IMPORTANTLY ON TIME!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv mounted sound bar hooked up should have personally tried each peice of equipment before agents left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson was very professional and curtious and experienced at setting up my phone as well as helping understand its new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up for my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very efficient, and knowledgeable, and took time to help explain and demonstrate all the things TV was capable of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar wouldn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After phone assistance could not solve the problem, an in-home service guy came. He was able to solve the issue in a matter of 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has always provided me with excellent service. They spend the necessary tome to both to set up the equipment and to explain what I need to know about it. USE THEM.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Let the Owner navigate for better understanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is nice, knowledgable, guys are great, only challenge is that they hold the hand controls and do all the work, and then leave. They need to put the hand controls in the hands of the Owner, and let the Owner navigate and do all the work, so the Owner is practiced and understands the motions though all options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, at its Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, professional and got the job done I’ve used geek squad, Three times in the past six months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the GEEK was able to work on a system that was older then he was (1978) and I can now listen to my tapes and CD's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation was completed in a timely manner and was done with great attention to detail. Very organized and they even cleaned up all the boxes we had left.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TCL 65“

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is still not right. I’m return the tv on Monday for a replacement. This is just a bad tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great expertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team was very helpful and informative for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician connected and got sound bar working with our tv. Was very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of a new television purchase. Great to have everything installed and ready to go

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound On

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have used more instruction on it's operation since we didn't have one before. It has no written instructions so it's been a learning ecperience.

    I would recommend this to a friend
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