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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 7,928 reviews
  • Rated 3 out of 5 stars

    Still not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents switched my Bose sound bar setting from "Stereo" to "Surround Sound". This somewhat corrected the blurriness of the sound but now the bass resonates annoyingly. I was told there's no way to adjust. So it seems Im mostly dissatisfied with the sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technicians did a nice job both times they installed my new sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up our surround sound. He did a great job Very friendly and professional. Great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add on installation of audio visual system installers set up quick and correct

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice did a Fantastic job. Very respectful highly recommend them!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound pathways for multiple devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my 4K player to the soundbar and created a way for me to hear my tv and other player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted our TV and the sound bar and connected all other accessories. Great service and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the Geek Squad To Install Your Devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connecting devices was easy for them...I'm satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job connecting everything.it was quick, and nicely placed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & Camera set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician on time put on disposable shoe covers, wore his mask, was friendly and was knowledgeable about the work he did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were very knowledgeable and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great expertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team was very helpful and informative for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When spending so much on a TV and surround sound, I am very thankful I spent the extra money to make sure Geek Squad has my system up and running properly. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They got the sound bar to work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV, sound bar and all remotes. It took a little bit to get the sound bar to work. They figured it out and it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provides excellent service to improve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were able to connect my recent purchase and provide information for us to understand its operation/functions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still issues after expensive service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neither system installed work properly. 3rd time we had the systems worked on

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When geek squad installed my 65 inch sonny tv they connected my sound bar they know how to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad techs set up our new TV...sound bar and blu-ray. They knew their stuff...answered our questions and were very efficient..and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, work was done quickly and correctly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free service white the membership program. I would have paid for this it was so great

    I would recommend this to a friend
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