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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 7,923 reviews
  • Rated 5 out of 5 stars

    Hooked Up!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked my new TV to my sound bar. Made a big difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the tv mount and installed it myself. Very easy instructions and installed easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is an outstanding service and at a reasonable cost. We have used them numerous over the years and will continue in the months and years to come. Thank you, GS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by very experienced technician !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by very experienced technician !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technical support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent associate! Answered all questions! Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a good, fast job in installing my home theatre system. My only complaint is that some of the workers lacked interpersonal skills. But no big deal: I am pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up our surround sound. He did a great job Very friendly and professional. Great guy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and soundbar jyst as i asked. They were agreeable and quite polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick fix with new tv controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The figured out my issue,installed new Roku tv stick and had tv operational again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When geek squad installed my 65 inch sonny tv they connected my sound bar they know how to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh took his time to explain everything to me about the sound bar and also adjusted the sound. He was very polite and nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TVs were all made to work with a sound bar these days. Might damage TV speakers if you don't get one. Have a pro install it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job-fair price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After moving, we needed you reset our AV system. We spoke to 2 high end stores including where we bought most of the equipment and Geek Squad did the job for 1/3 the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were fabulous!!! I will never ever buy a TV again without using the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Set up Everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv is connected to audio CD player, DVD player, Tape Deck, 8 Track deck, and my Yamaha receiver. All well hooked up and works great. I am in love with this set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad: efficient, affordable and on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ms. Cafaro has to be one of your best. Very efficient and exceptionally knowledgeable. If you get a choice, choose her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound pathways for multiple devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my 4K player to the soundbar and created a way for me to hear my tv and other player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior in-home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family needed assistance for a soundbar installation to our existing smart T.V. We called the Geek Squad and they did not disappoint. They are the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounder Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They provided amazing service while setting up our sounder to our new TV.

    I would recommend this to a friend
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