Customer Ratings & Reviews

The techs arrived in the time I was quoted by Geek squad, the had all the cords to install our 4k tv, sound bar, stand. they were very profesional. knowledgeable& coutious, They were very efficent, took there time explaining the features of our new 4k tv. Great job guys ! Thanks

This agent that came out is amazing!!! We ran into some minor setbacks but she wasn't flustered at all!!! Probably the best geeksquad interaction I've ever had!!! Keep up with the great work and if someone that cares reads this do her right and pay her well!!!

The Geek Squad technician came out to install my soundbar system and had the whole unit mounted and installed in about 20 minutes. It would have taken me hours to figure it all out. The sound I have now is far superior than I imagined. Awesome to say the least. I can't remember the technicians name, but his service and advice was outstanding.

This soundbar really enhances the viewing experience. It sounds much richer than the regular sound on the 65" tv we have. The geek squad tech who delivered it was on time and very professional.

Everything was smooth with no issues with the installation. Will definitely use them again.

Kirk Mcginty is the very best geek squad tech in the world!!! He installed my new sony sound bar and woofer with dolby atmos. this sound system,for the money, is the best i have ever heard! Dolby Atmos is a whole new world of sound!

The Geek Squad setup the sound bar connected rear specker and subwoofer in no time. I saved a lot of time/efforts and able to enjoy the sound bar in less than 15 minutes.

The Geek team hooked up my new 65"TCL TV and then installed the soundbar explaining it's functions and answered any questions in a way I could understand. They were worth every penny of the cost.

The Geek Squad arrived on time and efficiently set up my new home theater system. The system took advantage of my ceiling speakers, which I could never figure out how to hook into them. They tuned my the system to perfection. The sound from my ceiling speakers never sounded so great.

Jesse has serviced our audio & visual system several times as we have upgraded our home systems. He knows what he is doing & teaches us new tricks with each visit over the years. We are vey happy with our music system that plays outdoors while we enjoy sun & water.

So glad I opted for the full service installation. JJ was excellent and made all the right recommendations plus set-up every app and function on the TV and soundbar. I'd definitely recommend it to others!

Can't connect Sound Bar to TV without loud noises. It's not compatible and that should have been known by the sales man. It was a mistake to buy it. Oscar, Geek Squad tried but failed and said it's not compatible.

The installer was excellent however the product does not work and I am NOT happy with the result of the Geek Squad person that came out to resolve the sound bar issue. His resolve was for ME to pack it up and take back to Best Buy I purchased the service program, both my husband and I are 81 years old and handicapped, It will be very difficult for me to get the products into a box and return.....why did I pay for this...His answer was that this was the Best Buy Pollicy

The original was faulty and did not connect. Best Buy replaced the unit after troubleshooting and confirmed the problem. They immediately replaced and re-installed it. It has worked flawlessly since and delivers incredible sound.

Very good sitters nice people to give you time to show your everything

the geek squad setup the TV and the sound bar. They did a great job. The sound bar looks and sound really good. They also helped make the adjustments to make sure I was getting the best use of the the T.V. and sound bar.

We were told that we would have a tech show up at our house I believe on Dec 8 th to look at our TV sound bar, that guy did not show up, and we didn’t hear from you guys on him not coming, he was supposedly going to be here in the fairly early AM, wife got ahold of some at your store and the said they would call us back, never heard from him and he was supposed to have been a Mansger. Wife called back on the 9th and they said they would have a guy at our home Dec 11. The guy showed up on time, was very polite and did a good job, he didn’t seem to be aware that we had an issue with the tech not showing up. He had our issue taken care of in about 30 minutes or so. He was very good. His name was Sean, not positive on how he spells it. Problem started badly but Sean made us feel much better about your Geek Squad.

I didn't need the new soundbar. The young man, Kevin (I think that was his name) simply used a code and was able to connect our old bar to the new TV, He was fantastic!

Very well mounted and added the sound bar for a clean install. They were fast on the install and showed up on time as promised

The agents who came to my home were friendly, efficient and did a good job.