Customer Ratings & Reviews

So glad I opted for the full service installation. JJ was excellent and made all the right recommendations plus set-up every app and function on the TV and soundbar. I'd definitely recommend it to others!

This agent that came out is amazing!!! We ran into some minor setbacks but she wasn't flustered at all!!! Probably the best geeksquad interaction I've ever had!!! Keep up with the great work and if someone that cares reads this do her right and pay her well!!!

The techs arrived in the time I was quoted by Geek squad, the had all the cords to install our 4k tv, sound bar, stand. they were very profesional. knowledgeable& coutious, They were very efficent, took there time explaining the features of our new 4k tv. Great job guys ! Thanks

I used to be an audiophile type but I don't want to do it anymore. I bought a new Yamaha 4K receiver to go with my 4K 75" TV and my surround sound speaker system sounds great with the Geek Squads installation and setup. They balanced everything and showed me how to easily adjust the sound when I change input sources.

Can't connect Sound Bar to TV without loud noises. It's not compatible and that should have been known by the sales man. It was a mistake to buy it. Oscar, Geek Squad tried but failed and said it's not compatible.

The original was faulty and did not connect. Best Buy replaced the unit after troubleshooting and confirmed the problem. They immediately replaced and re-installed it. It has worked flawlessly since and delivers incredible sound.

The Geek Squad technician came out to install my soundbar system and had the whole unit mounted and installed in about 20 minutes. It would have taken me hours to figure it all out. The sound I have now is far superior than I imagined. Awesome to say the least. I can't remember the technicians name, but his service and advice was outstanding.

The Geek Squad arrived on time and efficiently set up my new home theater system. The system took advantage of my ceiling speakers, which I could never figure out how to hook into them. They tuned my the system to perfection. The sound from my ceiling speakers never sounded so great.

Jesse has serviced our audio & visual system several times as we have upgraded our home systems. He knows what he is doing & teaches us new tricks with each visit over the years. We are vey happy with our music system that plays outdoors while we enjoy sun & water.

The agent, came and went thru all areas I was having trouble with and verified what I was Experiencing by hearing it himself so he quickly fixed the problem by going thru the sound controls on the sound bar remote and cleared up the echo on sound bar and adjusted it, so sound would stay on when I fast forward it or reversed it. he was patient and polite as always and I can't thank Geek Squad personnel enough !!!! Thank you.

The agents mounted and installed my TV and sound bar quickly and efficiently. They instructed me on the use and operation of different features on my remote and TV,

The crew that came to my house did an outstanding job hooking up all my equipment and took the time to help me set up and learn all the features and functions.

The Geek Squad helped us improve our TV soundbar output

The Agents hooked up the soundbar and adjusted all the settings! It really makes a big difference in a large room!! So happy with this add on!!

We were told that we would have a tech show up at our house I believe on Dec 8 th to look at our TV sound bar, that guy did not show up, and we didn’t hear from you guys on him not coming, he was supposedly going to be here in the fairly early AM, wife got ahold of some at your store and the said they would call us back, never heard from him and he was supposed to have been a Mansger. Wife called back on the 9th and they said they would have a guy at our home Dec 11. The guy showed up on time, was very polite and did a good job, he didn’t seem to be aware that we had an issue with the tech not showing up. He had our issue taken care of in about 30 minutes or so. He was very good. His name was Sean, not positive on how he spells it. Problem started badly but Sean made us feel much better about your Geek Squad.

I was concerned that I wouldn't be able to install the sound bar on a 10+ year old tv. However, Geek Squad did a great job. Well worth the money.

James (older) did a great job. Everything is working perfectly, just wished we would have called Geek Squad sooner. Highly recommend

the geek squad setup the TV and the sound bar. They did a great job. The sound bar looks and sound really good. They also helped make the adjustments to make sure I was getting the best use of the the T.V. and sound bar.

Our Geek Squad technician (Mars) was excellent; however when I chatted with BestBuy to set up and pay for the visit, I was incorrectly advised to schedule as a Sound Bar set up. It should have been scheduled differently as it took more time than allotted. I had to schedule it again to get the entire project completed.

The Geek Squad Technicians were excellent. Very courteous, conscientious and through when setting up the system I love the Geek Squad I don’t know what I would do without them