Customer Ratings & Reviews

Tech came right to work and installed the sound bar than went over how to use. Than even tested it for us to see if we liked it

Setup service was most excellent. The folks called, showed up as agreed, were very professional and were more than helpful. If my needs call for it, I'll use the Geek Squad again.

Had a JBL soundbar put in by the Geek Squad (Matthew and Bruce). These two did an excellent job at making sure the system was working to my satisfaction. And I thank them for that.

The only thing Geek Squad could've done better with this is to actually cook me dinner. They're terrific, and the tech got everything up and running easily, patient with me in the learning process. 'Customer for life.

3rd time a charm. Eric very knowledgeable. Professional but could talk to my teckno low abilities.

agent couldn't mount it since they didn't have the required under tv mount; no one at the store suggested it. I must return to the store to get the proper mount. The Geek squad must then return to install it & the soundbar=a pain in the .....

agents cleared up cable connection and synced up the sound bar

The Geek Squad guy (Steve) set up whole system. He is the sole reason I purchased this Sonos System, I would never figured it out.

Jose was very friendly and highly skilled excellent job! Ty for having him on your team..I’m very satisfied with Samsung tv quality n sounds keep it up!!!

The sound bar works well and the installer did an excellent job.

Our Gerk Squad agent was terrific. He was very knowledgeable, very efficient, very very competent. The job he did installing our new TV and soundbar was great.

the Total Tech individuals that hooked up our Samsung 950 series sound bar to our new Samsung QN75QN90B TV were very professional and I would recommend them to anyone that asked who to use.

didn't originally think I needed a sound bar but now that I have it I'm very glad I added yo my order

This guys saved me lots of aggravation when they hook my Sonos soundbar to my Sony TV and the ARC set up wasn’t working and come to find out that Sony pushed a firmware update and finding out that Sony has a history of not playing nice with other manufacturers in many cases.

The 2 men that came to setup did a great job. They took my old system down and installed the new one. After they installed the TV they did the soundbar and explained everything.

Mark and Adam did an excellent job connecting my soundbar. Very professional, courteous, polite, patient, and knowledgeable. They represented Best Buy and the Geek Squad very well.

The guy was great. Asked how we wanted sound. We said crisp. Also reset TV. Got the mouth matching with sound / audio.

We are so happy that the staff at our local Best Buy in Davenport, worked with us to get the best sound possible with our sound system. We have never seen such dedication to see that we were satisfied. It took several Geek Squad trips and replacement sound bars to make it right, but it finally happened. THANK YOU.

Cayce and Oliver came our to repair my soundbar. They listened to my issues and quickly went to fixing the problem. They make a great team and are very professional and knowledgeable. They are a credit to your company and your reputation. Great employees.

The agents, two of them and their boss, cam and in no time had the TV and sound bar set and working. Completely explained how to use the functions and made sure we were satisfied before he left.