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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 7,928 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    " Cool Guys"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and knowledgeable with the product they installed. They gave my wife and I tips on how to operate and how properly maintenance .

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Another Positive Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep competently corrected tv and sound bar connections. We were pleased with his expertise and experience regarding these devices. We have learned to only schedule the Geek Squad for electronic installations.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so impressed with the 2 technicians who came to my house. They were knowledgeable and polite finished in a good time frame. I'm very happy with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent customer service, fast and efficient and professional

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb-outstanding--better than I could imagine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curt, Chuck and Nick were very professional. Everything worked as well as I could have hoped for. They made sure we understood exactly how the system works and what to expect from each unit. Such a credit to the organization.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the absolute best sound system that I have ever had and the installation was smooth

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround sound works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have an older Sony home theater surround sound system. The installation technician, Dave Thomas, was able to connect our new 4K TV to it and it sounds GREAT! He even deactivated the sound control on the TV so that the DirecTV remote controls the volume on the home theater amplifier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommended services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G Squad integrated Sonos amps into my home audio system as the previous system constantly buffered in and out. Once they set it all up they took time to show us the ins and outs of the new setup. No more issues and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was smooth and the soundbar is wonderful. Arrived for appointment and very professional. TY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technical support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who set up my sound bar did an excellent job. Maalik S. did a great job explaining it to me. I do have one suggestion. The second technician who set up the subwoofer should have asked me if the location he used was acceptable. I was not brought into the decision-making of where to place it. That's minor thing to me but the location should have been discussed. However, it won't detract from my excellent rating.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed the sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar to our new TV with ease and answered our questions about its operation.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Knowledgeable technicians that care.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gregory and Patrick were fantastic. Really took their time and explaining issues. Unfortunately after they left I noticed subwoofer was not producing sound.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Set up of sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very knowledgeable in setting up our sound system and took the time to ensure we knew how to run the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding and professional service - you should be proud of the team that help us - perfect experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They set up everything fast and neat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected a sound bar to my TV set up in my basement and set up my new stereo system with a turntable in my living room/ dining room. They quick and clean. Also took the time to explain how to operate everything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is much better than the 2 way bar. This I understand has 3 part sound. We wear hearing aids and this really helps divide the voice sound out so we can understand them. I rarely give excellent because nothing is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good knowledgeable prompt clean answered all questions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good job installing my entertainment system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my T Vand surround system quickly. The TV was mounted nicely on the wall with no cables visible. The surround system is mounted on our ceiling. So far It is working beautiful and I like how it sounds. Thank you Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad installed new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did a beautiful job installing my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is more than just an install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great. The two techs brought in all of the equipment. TV, Mount, sound bar and speakers. Unboxed all and started the process. When complete they picked up all of the packing and boxes and loaded on there truck for disposable. No mess. All of the controls and functions were explained. Very professional and helpful

    I would recommend this to a friend
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