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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 7,925 reviews
  • Rated 5 out of 5 stars

    GREAT SERVICE !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TWO MEN WHO SHOWED UP TO OUR HOME WERE EXTREMELY POLITE . I WOULD HIGHLY RECOMMEND THE GEEK SQUAD - IN ADDITION THEY WORE PPE DUE TO THE CORONA VIRUS WHICH IS MUCH APPRECIATED

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek squad installed my Sony sound bar correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for the money. The only thing I would change is the volume numbers are too small to read from 15 feet away.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my soundbar and set it up to my personnel taste. Works with your iphone, totally awesome!! The agents know all the extra tips to get you connected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad going above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made my sound bar sound SO much better! He was really nice and helped with some other settings on my tv that really enhanced the picture and sound.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Installed new sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new sound bar. So far no problems. Old sound bar gave me many problems. Paid a lot for it also

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was installed perfectly and sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total techs were absolutely great setting up my sound bar system very efficient and professional. Very thorough

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were polite, knowledgeable, and efficient with their installation of my TV, TV mount, in-wall cable chase, and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Sound is pretty good. Love the design.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hook Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellant!! Thankyou. Couln't have done it without you! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar, in speakers ver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my sound bar and speakers, and made sure I understood how to operate everything. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar/remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician repaired my sound bar and got it running correctly, and he was very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy and proffesional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected the sound bar to my new TV set. The sound comes out simustaneously with the picture and in truly dolby stereo sound. Excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A representative from Best Buy's Geek Squad connected the sound bar to my TV and had it working seamlessly in no time at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived as requested and performed service. He is friendly and well qualified to perform the service requested. Great Service I would recommend Best Buy Geek Squad for service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound . Always liked Sony products they’re reliable and last a long time . You get your moneys worth .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    No worries for installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No guesswork required when the Geeksquad installs new products. Our in-house Audio receiver died and the Geeksquad was able to install our new replacement and get it working. They had a challenge, but succeeded and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    get it done right the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great no complaints trouble free .soundbar was discounted with TV purchase so it made sense to just add it to the TV install date

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT service! Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did a great job setting everything up for me. They were fast and very friendly. Definitely recommend the service! The only problem was with the Sonos app itself. I already had an account for some older sonos speakers that don't work with the new app, so I had to create an entirely new account with a new email for these new speakers. A big pain to log in and out to operate different speakers from the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed my LG surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad was awesome. He connected everything in no time and showed me how to operate everything. Great job as always.

    I would recommend this to a friend
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