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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar, in speakers ver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my sound bar and speakers, and made sure I understood how to operate everything. Very satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connect surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up my surround sound, DVD and tuner to all speakers. Great work, very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad set up my sound system.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my sound system. They knew the best placement for each speaker. The sound is perfect. These guys were very nice too. They would not accept a tip and I feel they deserved one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad fixed speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents fixed speaker sound. They w Here very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time , He did a great job, Sound bar works super..

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A representative from Best Buy's Geek Squad connected the sound bar to my TV and had it working seamlessly in no time at all!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job..ontime and exsctly what we wanted

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Sonos headaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they showed me where the problem was, even though at the time they could not resolve the issue, they told me what I needed to do to fix the problem

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys really know their stuff. Made my set up hassle free.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed my LG surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad was awesome. He connected everything in no time and showed me how to operate everything. Great job as always.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Installed new sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new sound bar. So far no problems. Old sound bar gave me many problems. Paid a lot for it also

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely knowledgeable and connected everything for us. He provided thorough explanation of how to use everything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great install Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hooked up everything connecting to TV a receiver, then speakers, and center channel to that . They didn't leave until they tweaked the sound to perfection before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound . Always liked Sony products they’re reliable and last a long time . You get your moneys worth .

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad solved my soundbar control problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar was not responding to the universal control provided by my content provider. The geek squad reviewed my connections, provided a solution quickly and efficiently. Thank you geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sono sound system is superb. It’s wireless and tiny but sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad to be professionally hooked up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hooking up our Sony sound bar and programming it for us. They then showed us how to switch between the tv speakers and the bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar/remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician repaired my sound bar and got it running correctly, and he was very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member came in to our house and set up our new stereo for us just the way we wanted. He showed how to maneuver thru everything and make it all work. He did this quickly and accurately.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arrived on time and perfect setup of my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my sound bar devices and surround sound speakers. He even helped with additional bar that was not hooked up correctly without charging!! Love the Geek Squad

    I would recommend this to a friend
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