Customer Ratings & Reviews

connection was easy only i need to use 2 remotes. this sound bar is not compatible with my TV. Sales person evidently did not know this.

Geek squad came on time, were efficient and polite. Set up our apps and made all connections, Provided instruction on remote and general use of the TV

I already had the sound bar and the guys had it set up very quickly. Even showed me how to work it. Very efficient and friendly techs.

Installation was great!! Features were fully explained. Thanks!!

I’m not tec savvy. The thought of having to carry in all my new equipment and set it scared the dickens out of me. I didn’t have to worry because the Geek Squad did it all. They brought everything in and hooked all the old equipment placed the new equipment where I wanted it and hooked it all up. They made sure all the remotes were working even my cable remote. Then made sure I knew how to use everything. A new TV, sound bar and Blu-ray/DVD player. Everything I needed for a movie night with friends. And I only had to make the popcorn. The Geek Squad did the rest.

The geek squad tech installed my apple tv in short time with no issues. He was very knowledgeable and pleasant. I would Highly recommend him.

good job by professionals. They knew what they knew what they were doing, and they did it well.

Great sound. Currently is my Comcast remote, haven't used the LG remote yet. Might not need to. Geeks installed it.

I purchased geek squad pkg so they connected my sound bar. I super happy I did too because first I didn’t have to do anything. But more importantly I had an vizio sound bar Sony tv and xfinity cable. There were issues getting the sound bar to work with the xfinity remote. But their guys new exactly what to do. Me and hubby like own remotes so I got him another I couldn’t program it. Xfi couldn’t even help said wouldn’t work. I called geek squad and in seconds it worked. I definitely wrote code and steps down

the guys that came set everything up great. they had trouble with the sound bar. but i was able to fix that with some help of the store sales people.

the tech was very good at what he does. the sound is very good

The guys were great! Quick install and explained about the sound bar and other items.

Very good not good at all from Best Buy itself Six times they cancel my installation appointment Best Buy told me I would be compensated- nothing yet Best Buy lies to me about 6 times before installation

The guy’s set up my sound bar to my television quickly and also help me to download it on my phone.

The Geek Squad technician was excellent. He showed up on time, was friendly, very confident and was able to set up the TV and sound bar in minutes. He explained everything to me and made sure I understood exactly what was happening. A true professional.

He did a great job on the installation. It was done in no time.

Love it! Highly Recommend! Love being able to control it from my phone, too!

Extra points given for being very nice and helpful and wearing shoe covers. Points taken away for not double checking to make sure everything worked after the first trip. The Geek Squad was out and upgraded our WiFi system and modem and installed Apple TV. I would have given them more stars if everything had worked properly after the first visit. Unfortunately it didn’t and they had to come back out to diagnose the problem. Turns out the modem BB recommended for us didn’t work properly with the WiFi system they recommended. We replaced the modem and spent quite a bit of our own time getting everything to work. It’s working now and is a big improvement over what we had previously.

I loved how the Geek Squad stayed until I figured out myself how to make it work lol Very helpful, and patient. Very knowledgeable.

The initial set up was done by two young "Geekers". They set up the TV fine, but were at a loss as to how to connect it to my older Yamaha surround sound system. Another person came out who installed the additional cable adapter I purchased, but he couldn't get everything to work. The next rep was excellent. He found the problem, explained it to me in plain language and told me what equipment I needed (a new Tuner/Amp). He came back after we purchased the new amp and did a terrific job installing it. So the first Geekers rate maybe a two, the next one a three, but Tyler rates a 5+. The average is 4!