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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    NA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slimline with a big sound. Awesome quality and great product for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy’s set up my sound bar to my television quickly and also help me to download it on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was great, and explained all the new things we bought. I would not even try to do it myself, You want less stress, call the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jbl sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent's were great hooked every thing in and checked sound and features. Then took time to show how to use new system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and helpful. The addition of the sound bar has improved the enjoyment of out tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always use geek Squad for my TV set up

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use geek Squad for my TV set up and they never disappoint me. great service by knowledgeable people with a desire to serve and impress.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great!! Features were fully explained. Thanks!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Quick install and explained about the sound bar and other items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no way I would have been able to install and connect my new home theater system myself. The Geek Squad came in and did an excellent (and quick ) job, and made it look easy. And I have not had any issues whatsoever with the system since. I don't know why anyone would choose to install a complicated system themselves, and not have the Geek Squad do it, particularly given the relatively inexpensive cost associated with the service. What I paid was well worth not having the aggravation I know I would have experienced had I chosen to tackle the installation myself . . . .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend if you are not tech savy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated my stereo setup & Geek squad did an amazing job of getting in & out quickly & respectfully of property, great service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician corrected Sonos sound bar and side speakers and made adjustments for Samsung TV sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were able to diagnose the issue and give me a solution in the event the matter happens again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Now Working!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined the issue with the sound bar, redid the mounting and everything worked perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV install with soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected with all the devices professional courteous and on time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soundbar sounds like it is surround sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Highly Recommend! Love being able to control it from my phone, too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar installation by Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent hooked u my sound bar quickly and it definitely improves my hearing ability.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was very good at what he does. the sound is very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that came to install our New TV were great and helpful with showing us the different options on this TV. They also came and installed the Soundbar and we had a few more questions which they (gladly) helped us with. The were very patient with explaining the remote and channels we were wanting to locate on this Smart TV. They had it all set up just like we wanted. Thank you Geek Squad for such Great Customer Service. We would definitely recommend BestBuy & Geek Squad for Customer Service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job on the installation. It was done in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my surround sound and mounted another tv they were great. Customer service and friendly had any questions they answered all of them

    I would recommend this to a friend
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