Customer Ratings & Reviews

The Geek Squad service for setting up my LG soundbar was perfect. The Geek Squad service never disappoints me. The tech set up the soundbar and instructed me how to use it with my new TV.

I would not have known how to hook up the sound bar I would have no clue and then I would be frustrated so it was better to pay them to do it and it was well worth it because I knew they would have to stay at my house and get it all done and help me learn how to use it. I don’t like having issues and problems so I would rather pay somebody that knows what they’re doing and make them stay there until I fully understand how to do it and they did that with patience and kindness

My large screen tv was mounted and it was connected to all of my devices. It was done quickly and properly

The sound bar is a big improvement to the quality of sound in our large family room without having to turn it up so high.

Victor and Team were awesome again with wall mounting and two sound bars installations.

Paul the service agent installed the sound bar quickly. My only complaint is the instructions from Samsung were VERY limited and it took quite a while for me to get the sound adjusted. I'm not sure it is. Is it possible to have a service agent come to my home to check this??

We wanted a low cost sound bar to help my wife hear better. This did the trick.

sounds great again! thanks again to the 2 techs that did the job.

1.0 Notifications of arrival was provided and discussion of component required for Bose Wave hookup was discussed 2.0 Required component for Bose Wave was with Service Technician 3.0 Service Technicians we’re on time 4.0 Hook up completed and working fine 5.0 Completely Satisfied with Service provided and Service Personnel 2.0 Service personnel were on time 3.0

Tom corrected was what wrong with my audio set up. He was extremely patient with all my questions. I had a lot of questions.

Great folks set up sound bar. knowledgeable, efficient.

Our TV and surround sound were connected for a reasonable fee. One thing was neglected but they were able to reschedule relatively soon and came back to collect the problem.

This service took the frustration out of my soundbar set up. Had 2 different sound bar brands which were both giving me trouble with 2 different tv brands. Let them sit unused for a year. Finally treated myself to this service. Jason and Antoine were great - courteous, listened to my complaints, covered their shoes and checked out both situations, explained what was happening, fixed the issues, patiently gave me some advice regarding all my tv equipment and they were just a pleasure to work with and gave me peace of mind about my audio finally! Thank you Geek Squad!

My worst experience with the soundbar that I had purchased yes they did come and install it but i am still having trouble with it. The soundbar does not come on at the same time as the TV like it should. I keep on telling them it is because my TV has an EARC connection and the soundbar is ARC and it is not that compatible but no they tell me I'm wrong, they say it will work but when I did my research yes it will, but your will not get the full effect of an erac you will get noise. I am a good paying customer, and they cannot exchange this for me to me this is bad service. oh and another thing is that I chatted with geek squad and supposedly the chat agent was going to put notes so that they could exchange it for me and when i got to the store they told me "we don't have access to that" then why have us chat if the store is not going to have access to that. I will attach a picture, i also have videos if they want to see which i highly doubt because they don't understand, the money that was spent completely down the drain ($400.00 PLUS THE INSTALATION SERVICE). I AM NOT A SATIFIED CUSTOMER AT ALL!!!!!!!!!!!!!!

The Geek Squad-Jarod and Ernest installed the sound bar. The week before they had installed my new 75 inch TV and mounted it on the wall. Awesome!!! When my old sound bar would not work with just one control, they suggested a new sound bar which would make one control handle everything. I ordered the new sound bar and they came to install it and everything works with one click now. They are the best and work very hard to make the customer happy. I will be buying more products at Best Buy only if I can have these two gentlemen install them.

Yes absolutely a wonderful service, do it, worth it.

The agent installed new super hdmi cables and audio wires.He adjusted my receiver for the best sound and picture.He did a great job!

No real impressed with the guy that came out originally. I ask him to be sure & chg out cable but he did not & so after 3 or 4 days starting losing the sound from new sound bar which by the way was a replacement for one that we had bought from Best Buy less than 2 yrs ago that had same issue. After spending over 3 hours on the phone getting passed around to 7 different people trying to find someone that could or would try to help me, I finally got a man that stayed with me until we at least scheduled for someone to come out & fix the problem!

So far so good. This was installed/connected to sonos network. This has been a welcomed change from the previous play-fi i was using before

Jason, the gentleman who provided me excellent rechnical expertise in helping me set up my girlfriend’s stereo was one of the nicest people that I have been lucky to meet. He was friendly and very professional. His kind and caring service truly made the time go by pretty fast. I’ve encountered a lot of different types of technicians and home service repair people, but he certainly ranks as the best one that I have encountered. When I need someone to help me with any of the new “toys” that I buy from Best Buy, I will certainly request that he be sent to assist me. He’s one of a kind !