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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 7,925 reviews
  • Rated 5 out of 5 stars

    Geek Squad connected my Onkyo Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected our Onkyo Receiver to our home speaker system. Chad did a great job in our home getting this receiver connection made to our 6 location home speaker system. Kudos also go to the Geek Squad Manager Tim in Ames. IA and his associate Dominic. Tim and Dominic did a great job in getting our home appointment set up that had been cancelled several times not by us. All three deserve 5 stars for their work in getting this appointment made and completed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech. Installed the sound bar and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Polk mSound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad very professional, knew alot about my purchase went over how to operate the device and all the settings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squard set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a thorough job setting the new receiver. They tested all the speakers etc. Everything sound great . Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Set up my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were courteous and fast. I bought a soundbar and they made sure all the connections and settings were right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys just plain old rock. My first time owning a legitimate AV system based home theater so I wanted it installed professionally, Corey was answering questions I didn’t even know I had all the while being neat and mindful of cable management and placement. I used them previously to mount my tv and was impressed enough to return, even if you know what you’re doing it’s just nice to pay the cost of convenience and in this situation it’s been extremely valuable to me far greater than the cost. Thank you Corey and team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely professional and knowledgeable about our Sonos sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My soundbar was mounted efficently, professionally and with care.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad comes to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my television and connected it to all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Job as always!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep reassembled my theater in my home in no time at all. He also installed a new fire stick which works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great job they really did a good job explaining to me how they set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy with setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents connected everything and had it working before they left. I am a senior citizen - I didn’t have to lift a thing. Agents were knowledgeable, experienced, friendly, courteous, neat and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound when it works. Slow transfer from TV and sound moves back to TV periodically.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek squad installed my receiver quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up our receiver. They were very professional exact with getting it set up to our liking.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Total Tech install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full sound in a wireless system with easy setup wow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my sound bar working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got my sound bar working quicker than a snap excellent job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    PS5 Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my PS5 fast and professionally. I will request him for future installs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended mounting the soundbar to the TV instead of putting it on our console and I’m so happy I had them do it. I love that the sound follows the direction the TV is turned to so that we can clearly hear it when in another room

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    In ceiling speakers and mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing job installing the in ceiling speakers for my surround sound and mounting of my tv. The look and sound are amazing...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the sound at connected correctly and it works great.

    I would recommend this to a friend
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