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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It is good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar overall. Easy set up. I will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Definitely buy the connector if you use a wall mt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connecting the sound bar to the TV was a great idea and works very well since the TV has a wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians hooked up my system (TV with sound bar/sub) in record time then took all the time we needed to be sure we knew how everything operated. They did not "talk down" to us and acted as if there was no place they would rather be than help us with our new "toys". We were absolutely blown away by their product knowledge and their patience with all our questions. They performed well beyond our expectations! Kudos to the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound when it works. Slow transfer from TV and sound moves back to TV periodically.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound Bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul the service agent installed the sound bar quickly. My only complaint is the instructions from Samsung were VERY limited and it took quite a while for me to get the sound adjusted. I'm not sure it is. Is it possible to have a service agent come to my home to check this??

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding Installation & Support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad installed and reconfigured my TV audio system to add two wireless headsets. Outstanding installation even though a bit complicated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed soundbar perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing the soundbar. Had some great suggestions and was very pleasant and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job got everything paired properly. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad comes to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my television and connected it to all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My soundbar was mounted efficently, professionally and with care.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad knows their stuff! No problem in the set up of Sonos sound bar and su wolfer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great product for my husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband likes to have the TV on in our bedroom after I've gone to bed and this product allows me to enjoy my sleep while he listens to the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fast simple set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This process went smoothly and quickly. Its nice to see videos from my phone and tablet on our new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were very professional and friendly. The set up the tv and soundbar and when they left we were all set up. They answered all our questions without hesitation and in a friendly tone.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech very knowledgable and courteous. Got the job done and answered all questions with knowledgable of each device

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were more then impressed with the two people that came out to our house ! Very good at what they do! We would definitely recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    These are the tech problem solvers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a group of technicians who a. know what to do b. know how to explain c. are civil, even kind, to customers. This service is a godsend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar has a very good sound coming out. We are very pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team is amazing. They always do a great job. I value my relationship with Best Buy and the Geek Squad. Look forward to continued good service in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the sound at connected correctly and it works great.

    I would recommend this to a friend
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