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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 7,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arrived on time. Quick efficient performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did an excellent job of connecting my surround sound system. Answered all of my questions. Excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Had to find the HDMI-3 connector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs not only found the connector ... but connected my new receiver and checked everything out. Awesome work guys .. thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooks a great sound bar so I can hear the TV better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my televisions on wall mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was great, installed 2 TV’s and sound bar. Very professional and kept the work area clean.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a sound bar with my 75 inch television. Has great sound which is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed by soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and mounted the soundbar as requested.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nightmare......I'm not savey!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a nice job....got me up and running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad repaired our stove top, great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great at keeping us up on when they’d arrive, actually more then prompt but early! Allowed us to clean behind our stove before putting it back in place. Polite, professional, pleasant and a joy to have in our home, would welcome than back anytime, but hopefully not too soon, we appreciate our appliances working thanks. You have a fantastic team , keep them around, please!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service representative. Purchased a new Onkyo receiver. Geek Squad rep connected, tested and explained operations entirely!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy agents hooked everything up and the sound is fabulous!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the installation performed by Geek Squad. I have use Geek Squad before, and they always do an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job connecting the sound bar. The sound quality is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived at promised time. He was pleasant and knowledgeable about my needs and made appropriate suggestions to make sure that I enjoyed the system. He was very efficient in setting up the sound system using as little time as possible. His instructions about operating the system were clear and simple.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service for Sound Bar...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Advisor connected Sound Bar. Fantastic Sound...Thank you...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Recommend the set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of fully connection and components and speakers and adjusting the sound. Just wish there was more instruction on operation.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good suggestions about the trouble I am having with my remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    knowledgeable geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they knew the problem because they had seen it before. They helped me find the solution. It works now.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the sound bar was very satisfactory

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Geek Squad installed my surround sound quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly rerouted my speakers through the blue ray and I got my surround sound back. Thank you, Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was installed. Loos good, but sounds even better. I should have had one with my old tv. Buy you will like it.

    I would recommend this to a friend
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