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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 7,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician was very professional, well informed about my products and did a very good job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great balance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corey and Rocco did a fantastic job balancing our new Sonos system sound to all living areas!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround Sound Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time and very knowledgeable of the entire installation. Wiring, mounting the tv, speakers, amp, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our soundbar with components quickly and efficiently and taught us how to use the remote. They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad connected my new TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great! Very knowledgeable and listened to me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Geek Squad for set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian and John were very knowlegable. They both worked on the set up of 2 new devices, and kept at it until surround sound was fine tuned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job, were professional, neat and courteous ! Service was well worth the money to have them do it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were worked well, kept calm and solved any problem they were confronted with. Great job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad solved sound problem on our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were very good and professional. Sound is good now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally installed, tested and cleaned work Area

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and take away old tv for recycling.Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As my TV was already mounted, the were very efficient with their time. Have always used Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and setup the TV and sound bar. Courteous, friendly, and knowledgeable. A week later I accidentally pressed a button that removed my Suddenlink app. I called Geek Squad and they were able to remotely control the process to restore my app. AMAZING! I ALWAYS purchase the Geek Squad protection for my items and I've used it on several occasions throughout the years. It's peace of mind for me because I'm NOT tech savvy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my sonos perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up speakers in appropriate areas to provide me with the best hearing range between all of them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was prompt and Hooked up the sound bar quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered and set up the TV and the soundbar. Shannon was excellent and provided helpful information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable, very professional and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated my Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was “first rate” Outstanding, ten +….

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup for Soundbar was done and could not be more pleased with the sound.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of new receiver to TV system. Everything works but I now have to use 3 remotes compared to the single one I used previously

    I would recommend this to a friend
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