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Customer reviews

Rating 4.4 out of 5 stars with 22293 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Powerbeats2 Wireless Bluetooth Earbud Headphones favorably, particularly praising the sound quality, comfortable fit, and wireless convenience. Many appreciate the lightweight design and long battery life, although some find the price to be high. A few users experienced issues with volume control and occasional connection problems. While some noted the bass could be improved, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 874 Showing 17,461-17,480 of 22,292 reviews
  • Rated 4 out of 5 stars

    Great for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stay on your ear very nice. Takes a little while to get used to as the back of your ears get sore from wearing them. They come with multiple ear piece attachments so that might just be finding the right one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the most comfortable or the best quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had a pair of Bose earbuds that were great, but I needed something that hooked behind my ears, too. The sound quality of the Beats was not the best; I listen to a lot of symphonic, classical, orchestral, and even today's hits. In my opinion, the bass was lacking, they sounded muffled, and they really weren't too comfortable. After an hour or so of wearing them, I could feel my heart beating where they were pushing on the back of my ears. Returned them and went back to my Bose which have excellent sound quality, and are worth the repositioning every once in a while to keep in your ears.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality earbuds for active people!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Beats brand continues to deliver top notch products to consumers. However, they come at a high price due to the brand name. If you are able to find a compatible product at a cheaper price and want to purchase it, by all means do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Beats headphones! They are a lifesaver when you need to charge your phone and use headphones at the same time! I do wish the charge lasted a little longer but that's really the only issue I've had with them so far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for myself I have small ears and these hurt my ears after about a half hour. Sound and quality is great but not for people with small ears.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earbud headphones for my wife as a gift, and she raves about them. In fact, she wears them while working on her computer, iPad, iPhone, and her MacBook. They work perfectly, and the Bluetooth connection is quite easy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    real good sound but not worth$ 200

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These EarPods are well designed and comfortable to wear ,easy to connect and manage the issue is the sound just isn't that great better to buy a pair of wired pods which have great sound than these bluetooth phones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a birthday gift for our college student son. He specifically requested this specific pair. Just happened to see they were on sale at Best Buy so we got them for him. He was thrilled when he received them for his birthday.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    They're alright if you don't want bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the bass would sound better but for the vocals they sound good. It depends on what you're looking for but they're decent head phones. Battery last long.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a good battery but didn't fit right on the ear. I was a bit nervous purchasing this item but in the end I do not regret it but I wouldn't re purchase.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately after purchasing this product I was sorely disappointed with them. Sure, the ear loop is a plus and the Bluetooth range is decent but the sound quality leaves something to be desired. The headphones deliver a low quality sound without any base. Also the volume adjustment is lacking due to it not getting loud enough to drown out surrounding noises. My 20$ department store headphones are better quality than these expensive, over rated, pop culture accessories.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fun to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new wireless earphones very much. I had no trouble figuring out how to use them. I mostly use them for running and they seem to be sweat proof. Plus excellent customer service at the store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves music. I bought him these so he wouldn't constantly be attached from his ears to his phone with a cord. He uses them in the house with shelf stereo and his phone when he's out of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay. They play the music kind of low when you use iTunes but if you use google music or any other app they are great. Good feeling on the ear as well

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stays in place

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless headset for working out. No noise reduction, but good range of volume so that I can hear books on tape or music clearly while exercising at the gym. Excellent price from the sale that Best Buy ran on this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workout Beats!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones to listen to while I workout and wish I would have bought them sooner. They allow for easy no hassle with cords workout. Of course you can use these anywhere. Bought another pair just for my family member.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Faulty and Best Buy won't help when they break

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a pair of the beats for just a few months now. At first I thought they were ok at best. Decent sound quality, connectivity was hit or miss, the fit in my ears was good. But the build quality is awful. After spending this much for earbuds I made sure to treat them like they were made of glass. When not in use they stayed in their case and put away to keep any accidents from happening. But that wasn't enough, went to use them the other day and one earbud had broken into while in the case. My only guess is they weren't placed properly in the case when I zipped it up and that caused them to break. I'm not sure but I am sure that if they weren't designed to fit in the case that came with them then why was it included. But after this happened I contacted my nearest Best Buy for help and after being transferred from one person to another and then to another I was told the one year manfacturers warranty I was told Best Buy would honor when I purchased them didn't matter and I should contact the Apple Store. I've been so angry with this situation I haven't taken that route yet. Either way when you're looking for wireless earbuds don't get the beats unless you plan to replace them within the first year and definitely don't buy them from Best Buy, you're better off buying products direct from the manufacturer because that's where Best Buy is going to send you if anything goes wrong with the product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My mother loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for mom for this past xmas and she loves them.... this would be the fourth pair I bought. Not a fan boy like others I love the sound quality..... and haven't had a problem with them other than my Justin beiber solos....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied with the audio quality and they hold well in your ears even during intense workout. Would have given 5 starts if battery was more lasting and if the hooks were more convienient to wear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This were purchased as a Christmas gift. He really likes them. Only thing I can suggest is increase the amount of time charge lasts. If you are a runner that runs for more than 1 1/2 hrs you might run out of charge.

    I would recommend this to a friend