Customer Ratings & Reviews

They didn't last very long; the left earphone failed. I could have just had a defective pair, but regardless, given their cost, this isn't an excuse. I would not repurchase Beats.

The product was fine. It was a christmas gift for my daughter, whose house in Altadena burned down on 1/8/25, with the headphones inside. She lost everything, including the headphones. Although I bought 2 years Apple Care, neither Apple nor Best Buy would replace or help. And although Best Buy SAID it would refund the $30 for apple care, it did not, and i have not heard anything further. I will not be shopping at best buy again.

After a year the sound in left head set went out. Does not recommend

The beats would not connect with phone to talk but the music played well. Took them to Apple and it was a defect pair and they are replacing them

Mediocre sound quality, hurts my ears after a while. Fine for the gym

Did get a deal an the young lady who help act like she did eant to be there

These headphones felt so cheap when I took them out of the box, that I did not even bother charging them to use. I immediately returned them.

Bought this headphone in July it’s December and it stopped pairing with my daughter devices completely.

I’m sure these work just fine but thought they would be bigger then they are. Barely fit my kids head. Super small. Would recommend for a younger child or small headed female but not the average adult. Get the bigger ones!

The Beats Solo 4 are a big step up from older models. The sound is balanced and clear, with enough bass to keep music exciting without overwhelming vocals. I love the 50-hour battery life and the quick charge feature, which makes them super reliable. The foldable design is lightweight and stylish, and Spatial Audio adds a surprising level of immersion. They don’t have active noise cancellation or water resistance, which would have made them perfect, but for everyday use they’re comfortable, dependable, and a great mix of style and performance.

they are too small for my ears. And after 30 min of wearing them, my ears hurt from the pressure of it being tight.

Not a fan of how they fit. They sit on top of my ears instead of completely over and around them. Would rather have earbuds or over the ear headphones since I need them for long sessions.

The first part lasted 3 months before not holding a charge. The replacement pair after a month the power light stopped working. So you can't tell is it on or even charging. Not a very well made product.

Worked fine the few times I used them at the gym. Now I can’t turn them off and they are stuck in pairing mode. They keep trying to pair with any device that is close to them. I had to take them to Apple to see if they can fix them. They are probably going to send me a new pair. Too much money to be spending on headphones that only last a few uses. SMH.

Horrible service from Best Buy customer’s service. Headphones never arrived, store used a roadie for delivery. Proof of Delivery from roadie was from his car across the street. Call Best Buy at least 4 times to file a complaint and was turned down every single time. Their resolution was to look for local law enforcement. Will never buy again from them. Really disappointed and upset with my purchasing experience.

I bought this to listen to the TV at night and it wasnt a good match. Couldn't control the sound easily.

They are not loud at all , I’ve had them for 3 1/2 months and the right side of my headphones do not work anymore , I do not know who to contact about this because they are still kind of new , I do want to return them as well . The sound is terrible , it’s so low that I can still hear my outside noise.

These headphones stopped working after 4 months of purchase. BestBuy will only service them if they were broken within 2 months. What a shame especially when you have a membership with them, a credit card with them and they can validate you bought them from BestBuy.

Crazy bc I didn’t even receive my headphones we reached four to Shipt and Best Buy no type of help what so ever. Only Reviewing bc they sent a email so buyer be aware don’t do same day from Shipt . I purchased AirPods from apple after this mess

Terrible fit, questionable sound, I returned then I would have bought the Beats Studio Pro, over ear if I had to do it again.