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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6069 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 6,060 reviews
  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this is a waste of time and the Apple care don’t fix the product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter for Christmas and one side already stopped playing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head set did not work as expected. Only supported jack

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only a couple of months with and only one side works

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working for no reason

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working within a week. tried everything. the one time i give beats another try it fails me again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating is for purchasing anything at Best Buy. Horrible customer service as usual. Don’t even bother with Geek Squad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of my money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not working anymore Talk sold me refurbish beats smh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t receive item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive item. Called customer service they didn’t help. Now I’m paying for something I didn’t receive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn’t connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work at all tried to link it to my phone and my kids phone and still didn’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stop charging after 2 1/2 months.. waiting on a response from company

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for my son, when they came They were broke, they still just sitting here!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One side was broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it for gift but they told me it was broken when they tried using it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    High Audio Latency and Low Connectivity Range

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high audio latency and disconnect when it's a little distance within the same room.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product didn’t last long

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for one month perfectly, no longer works. Waste of my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was returned no longer wanted it after long delivery.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t last long

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m having to get them repaired after a few months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't order from best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would possibly be okay but have to return since best buy is a terrible company

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last 3 months. Right speaker stopped working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never arrived

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never arrived Best Buy refused to refund I wouldn’t recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t received it yet poor service wanna get in contact with me

    No, I would not recommend this to a friend
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