Customer Ratings & Reviews

I had the headphones in my cart and all the way up until the last minute, it showed that the order would arrive by 12/24. As soon as I cashed out, the arrival date changed to 12/30. Totally unsatisfied with the dishonesty.

Was looking forward to receiving and using these headphones bur sounds goes in and out too much.

I purchased the open box excellent. Everything was suppose to come included. The package was delivered late. When it finally arrived the box was dented. I was missing the carrying case, the paperwork and the two beats cables (type c and 3.5mm jack). All i got was the slate blue beats and a no named third party type c black cord. Best Buy couldnt make it right by replacing my headphones with what they had a new pair. Instead i waited for almost an hour and the best they would do is refund my purchase and i have to wait 3 more days to get my money back. This is how they treat loyal customers. Give me a good unboxed unit when i paid for the excellent unit then cant take a couple dollars loss and give me a new unit when they messed up.

It wasn't the pink that i was expecting. I thought it would've been a darker pink.

It’s a pretty good headphone but sometimes the sound can be off

One star because I had to overseas customer service, no help !!!This order receives zero stars please do not order I repeat don’t I originally ordered on July 6. I have not received my order yet. All it says in the app is is pending a return will today’s date is August 2, 2025 on the sixth. This would be a month be by your return policies are very horrible. I feel like I’ve been robbed off. I should have had a refund by now!!!!!!!!!

Did not come with charging or aux cord. The description said excellent and came with all items I need to find cord to charge.. so can’t accurately rate

the sound system stop working in one of the ears, after 3 weeks

The headphones stopped working one ear at a time in the 5th month of owning and cherishing them

Absolutely unacceptable experience. I ordered a pair of headphones and received an EMPTY box - no product inside! I contacted their support immediately with photos and proof, and they still refused to issue a refund or send a replacement. This is not just bad service - this is fraud. Do yourself a favor and stay far away from this store. They take your money and give you nothing in return. Total scam.

Ok headphones they where a little too small for me

These things hurt my ears… super cute but super uncomfortable for me.

I purchased this 2nd pair for my son Christmas 2025 and the right has stopped working just like the first pair.

Noise canceling was not what I thought. Looking for office ise and didn't get that

Headphones went out to the point they will not connect to my iPhone 16. I called Best Buy to see about replacing them. I was informed there was nothing the could do. I’m highly disappointed because it hasn’t even been a year.

Do not purchase mine have stopped charging after a year.

Honestly worse headphones for the gym. It slips off easily. The sound isn’t even that good. I can still hear others/ noise.

Covered by warranty but not a good experience. After a bit of research, this is a very common problem. I bought these for 1/2 off for black friday so i guess i got what i paid for (1/2 a set of headphones).

Wow, really disappointing! Although it was on sale and an open-box with a trade, made the price crazy low, you get what you pay for! These could not be worn very long without ears hurting (and I have small ears). Also, I was very disappointed in the quality of sound for regular priced $200 headphones. My AirPods 4 blew them away. On the plus side, seamless set up with IOS and FindMy!!!!! Sadly, had to give in and return them.

I bought these and the color was not as pictured. I took them back to exchange for a different color and Best Buy would not honor the price I paid. I even showed them the price I paid at another merchant because Best Buy is always stating they price match and they would not do it. It was an even exchange but they had gone off of sale at Best Buy the day before.