Customer Ratings & Reviews

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

I got my beats less than 5 days ago and the right side already stopped working when I’m using it with Bluetooth. If I plug it to the headphone jack they both work. I tried resetting it, different phones, nothing work. I’m so disappointed, I looked online and apparently this is a common issue.

The audio doesn’t work and disconnects constantly even when fully charged

They stopped working..They worked for a year stop.

No matter how you wear them they will Hurt your ears

UPS delivered to wrong address, not signed by me. Best Buy does not allow UPS to accept claim and Best Buy knows I did not receive the product and after saying they would replace change their mid and did not replace. UPS tracking shows not delivered to my office, and my office was closed at the delivery time.

Did get a charger nor case. Was told to go to any store . Haven’t got it

I brought this ps5 controller and beats solo 4 and the lady picked it up so she can deliver it and now i wake to a message saying it was unable to deliver last i check she was down the street now she taking it back to best buy like HUH? I spent too much money of my hard earn money to be play games with yall now i havw to wait 10 BUSINESS DAYS FOR A REFUND! Im not playing wit yall yall playing with my money and time

Bought the open box excellent condition option. Headphones look good but will not charge. Has been plugged in for hours and shows a red light. Wish bestbuy would have checked to see if they charge before shipping them. Left with a disappointed daughter and the hassle of trying to return.

Headphones has its own carrying case with cords. Good headphones but are really small. Made for children and not adults in my opinion. They don’t stay on my head when working out so I can’t wear them as often as I would like.

I purchased these for my daughter and they didn't work from the moment she took them out of the package. I would like a refund for store credit or a new pair.

For some reason no matter how long I charge them they only charge 50%

My headphones stopped working I had them for a couple months

Keep giving me headaches when I wear more than 10 mins.

Had for less than a year and they stopped working.

One side went out and have a warranty but will not do it with receipt

They’re just ok I would highly suggest the Apple max pro they are more costly but much better.

Beats headset start to glitch from second month of purchase.

Both stopped working a few months later no warranty so I’m screwed

Horrible, sales rep if they do not work item can be within 60 days, try to return within a little over a week . Not to mention I pay for the yearly warranty.