Customer Ratings & Reviews

One side stopped working out of nowhere, I had to return the product.

When I bought my 1st pair of earphones, immediately I tried them on before leaving the parking lot and sadly they were defective. The entire left earphone did not play any sound I went to return this pair and the second pair had the same issue. I sat in the store for an hour asking to replace the earphones and they refused, telling me it wasn’t possible. Ultimately ended up leaving with no earphones, displeasing service, and a refund.

never showed up to my home and best buy told me to call the police....

Received these headphone January 6th, it is now July 29th and they won’t charge, won’t turn on, just completely crapped out, out of no where for no reason. 155 dollars for 7 months of use? Never again. :(

First off this is my opinion. I dont have a big head but the headphones were very uncomfortable to wear after 15min. I returned the item and got the same product but earphone buds.

Second time buying beats from Best Buy, I bought these beast in July of 2024 and 4 months in they just stopped working completely. beats are way to expensive to have to go through this issue.

Kept not connecting to iphone and just displayed ready to pair but never worked.

Unfortunately i bought open box in what they said was excellent condition… Left side did not have audio at all and best buy refused to accommodate.

This is from my experiance and opinion only. The sound quality is okay at best, that is with a lot of equalization, even through the 3.5mm audio input (outside equalization program). The fit is terrible for individuals with medium to larger sized heads (purely subjective), build quality is okay. Returned not worth it, at least not for me.

I regret these. They squish my glasses against my ears no matter how i adjust them and stretch them. The sound quality isn’t even a trade for it. Not particularly good.

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

I got my beats less than 5 days ago and the right side already stopped working when I’m using it with Bluetooth. If I plug it to the headphone jack they both work. I tried resetting it, different phones, nothing work. I’m so disappointed, I looked online and apparently this is a common issue.

The audio doesn’t work and disconnects constantly even when fully charged

They stopped working..They worked for a year stop.

No matter how you wear them they will Hurt your ears

UPS delivered to wrong address, not signed by me. Best Buy does not allow UPS to accept claim and Best Buy knows I did not receive the product and after saying they would replace change their mid and did not replace. UPS tracking shows not delivered to my office, and my office was closed at the delivery time.

Did get a charger nor case. Was told to go to any store . Haven’t got it

I brought this ps5 controller and beats solo 4 and the lady picked it up so she can deliver it and now i wake to a message saying it was unable to deliver last i check she was down the street now she taking it back to best buy like HUH? I spent too much money of my hard earn money to be play games with yall now i havw to wait 10 BUSINESS DAYS FOR A REFUND! Im not playing wit yall yall playing with my money and time

Bought the open box excellent condition option. Headphones look good but will not charge. Has been plugged in for hours and shows a red light. Wish bestbuy would have checked to see if they charge before shipping them. Left with a disappointed daughter and the hassle of trying to return.