Customer Ratings & Reviews

I had the headphones in my cart and all the way up until the last minute, it showed that the order would arrive by 12/24. As soon as I cashed out, the arrival date changed to 12/30. Totally unsatisfied with the dishonesty.

The sound quality is excellent! Unfortunately they are very uncomfortable. They feel too tight/small. Probably great for a kid.

Item was described as open box, excellent condition. When it arrived it was dirty. Clearly not excellent condition so had to return.

Is really good at the time, my experience with this product was at least the 6 months, it’s doesn’t work

Battery died and need replacement in less than one year

I am very disappointed I bought these and then I get to use them for the first two or three weeks and I’ve used them a couple times finally and one side of my headphone will get so low. You almost can’t hear anything coming out and I’m past the exchange Timeframe. I would’ve never thought that I ever had any issues with this and I’ll never he’ll be another year before I can make a purchase for myself.

Beats are 6 months old and won’t power on without being on the charger. They haven’t been dropped nor have they sustained any water damage.

I already own the Airpods Pro 2nd Gen - I got these because I prefer over ear instead of in-ear. I have no idea how this is worth 200+ compared to the pro's. I had max volume on the headphones and my phone - sounded so low you could barely hear it. The quality is awful too - nothing about this screams quality. The color is not true pink, it's close to a gray/white. The buttons feel wonky and cheap and the mic for calls sounds like complete trash. You can hear all background noise not including that the phone call was super low even at max volume. Since Apple bought Beats they have not been the same.

Bought these on December 1 as a Christmas gift for my son now they have stopped working wirelessly you have to actually have them plugged in for them to work. There’s no option to return them to the store. You have to reach out to the manufacturer to have them replaced or repairedwhich is very inconvenient tgry aren’t local to me. I wouldn’t recommend these to anyone.

Worked great for 4 months now speaker doesn’t work in one ear

I never got my package I called back to you at refund. They can’t give me my refund. I would never shop for Best Buy ever again.

They’re not what I was expecting, 25 they sound a little bit on the week side my earbuds sound way better

The headphones stopped working one ear at a time in the 5th month of owning and cherishing them

Great for the gym. but kind of small for my head. But it works enough for me not to use my air pods in the gym

These things hurt my ears… super cute but super uncomfortable for me.

One star because I had to overseas customer service, no help !!!This order receives zero stars please do not order I repeat don’t I originally ordered on July 6. I have not received my order yet. All it says in the app is is pending a return will today’s date is August 2, 2025 on the sixth. This would be a month be by your return policies are very horrible. I feel like I’ve been robbed off. I should have had a refund by now!!!!!!!!!

Did not come with charging or aux cord. The description said excellent and came with all items I need to find cord to charge.. so can’t accurately rate

Headphones are great but my hair gets caught in them every time I take them off so I hate them

Hurts my ears sometimes but good headphones overall

I love beats headphone. However these are very heavy on my head. They give me a headache if I wear them for more then 2 hours.