Customer Ratings & Reviews

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

My headphones stopped working I had them for a couple months

Not a fan of how they fit. They sit on top of my ears instead of completely over and around them. Would rather have earbuds or over the ear headphones since I need them for long sessions.

This is from my experiance and opinion only. The sound quality is okay at best, that is with a lot of equalization, even through the 3.5mm audio input (outside equalization program). The fit is terrible for individuals with medium to larger sized heads (purely subjective), build quality is okay. Returned not worth it, at least not for me.

I got my beats less than 5 days ago and the right side already stopped working when I’m using it with Bluetooth. If I plug it to the headphone jack they both work. I tried resetting it, different phones, nothing work. I’m so disappointed, I looked online and apparently this is a common issue.

One side went out and have a warranty but will not do it with receipt

I purchased these for my daughter and they didn't work from the moment she took them out of the package. I would like a refund for store credit or a new pair.

Bought the open box excellent condition option. Headphones look good but will not charge. Has been plugged in for hours and shows a red light. Wish bestbuy would have checked to see if they charge before shipping them. Left with a disappointed daughter and the hassle of trying to return.

UPS delivered to wrong address, not signed by me. Best Buy does not allow UPS to accept claim and Best Buy knows I did not receive the product and after saying they would replace change their mid and did not replace. UPS tracking shows not delivered to my office, and my office was closed at the delivery time.

Headphones has its own carrying case with cords. Good headphones but are really small. Made for children and not adults in my opinion. They don’t stay on my head when working out so I can’t wear them as often as I would like.

For some reason no matter how long I charge them they only charge 50%

I brought this ps5 controller and beats solo 4 and the lady picked it up so she can deliver it and now i wake to a message saying it was unable to deliver last i check she was down the street now she taking it back to best buy like HUH? I spent too much money of my hard earn money to be play games with yall now i havw to wait 10 BUSINESS DAYS FOR A REFUND! Im not playing wit yall yall playing with my money and time

Keep giving me headaches when I wear more than 10 mins.

Horrible, sales rep if they do not work item can be within 60 days, try to return within a little over a week . Not to mention I pay for the yearly warranty.

I purchased beats solo for my daughter on March 2, 2025. They stopped working in June 2025. Money Wasted!

I would not repurchase these headphones. They slide off of my head and my hair gets caught in the ear piece.

Left side stopped working for my son 4 months after purchase

They’re just ok I would highly suggest the Apple max pro they are more costly but much better.

Great quality but too tight for my head so I returned

Bought for my 14 year old daughter. She didn't like them because of the size of them.