Customer Ratings & Reviews

They broke easily which is sad because my sons loved their beats

Beautiful, best noise cancelling headphones ever !! Work perfectly !

Great product with warranty. Christmas gift for my daughter. She loved it so much.

Awesome sound proof headphones! Price was great too.

I purchased these for my son for graduation. He loves them.

Great product buy AppleCare. Original broke 7 months after purchase.

This was a gift and the recipient stated that they are good.

Overall great product easy to use and connect to phone or computer

Love my beats they are perfect for the gym and travel

Very good product I would recommend to someone and I’ve bought them twice

They aren’t as loud as I’d like but effective and cute

The headphones have great sound quality and goos battery life.

I love this so much. My wife surprised me with this. And I use this everyday.

Is good headphobes but sometime it disconect from the bluetooth.

Bought these for a gift for my mom. She LOVES them!

I love my beats headphones. They sound great and look great.

Great product quality material. Sounds great well worth the money

Best Buy’s customer service leaves a lot to be desired, and is quite frankly becoming an advertisement for their competitors. Recently, my daughter had an issue with a pair of Beats Solo headphones which were still under warranty. Accordingly, I contacted the local Best Buy where they were purchased. The local telephone number redirected me to a call center where I was on hold for about an hour before the call was disconnected. Accordingly, I called back at various times and experienced the same long hold times before trying a fourth time the following day. Eventually, I spoke with a person at the call center and provided the order number and related information. The person read the particulars of my order to me and verified the information. I was then directed to bring the headphones into the local store where the Geek Squad would evaluate the situation and replace the headphones if they could not be fixed on site. Ironically, when I went to the store, the store manager advised that I would have to contact Beats (aka Apple) directly and that there was nothing the local store could do for me. If this is how Best Buy handles a relatively minor product issue, I can only imagine the frustration others face with misinformation being provided on larger items like appliances and major electronics. Thankfully, there are plenty of competitors to Best Buy.

Great sound comfortable fit. Use them when I lift they work well

Good Quality and sound. Love the color for my granddaughter