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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 45 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Balance 2.0 Pillow as comfortable and soft, with some even using it as a cushion for sitting up. However, some customers feel that the pillow is too soft and not worth the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 45 reviews
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Smell

    Rated 5 out of 5 stars

    Sleeping on a Cloud ZZZZZZ

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate getting a new pillow because I know there will be a break-in period and I will be miserable. That was not the case with this pillow. I am 5ft 4in and average weight. I got the 2.0 and it is perfect. I can't explain how but it is soft and cradles my head without burying my head. I slept great the first night. There was no break in needed. The pillow cover is machine washable and it washes well. It did have a smell that was yucky when it arrived but that disappeared within 24 hours of taking it out of the plastic bag to air out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Support

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very comfortable pillow. I have been using this for months and it has been great on my back and neck.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Support
    Best Buy Employee

    Rated 5 out of 5 stars

    Just godly

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pillow does wonders for your back neck and head made me sleep a lot better not too stiff would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My neck doesn’t hurt anymore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These pillows are amazing, and I got this on a deal of the day!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Finally, a good pillow

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never invested in a "good" pillow. This is by far the best and most comfortable pillow I have ever slept on. 10/10 recommended no matter if you sleep on your back, front or side. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Support

    Rated 5 out of 5 stars

    Great pillows!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the better pillows that I've owned gray support since I'm a side sleeper. A little bit more on the pricey side but if you catch them on deal of the day you can get two for the price of one.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Smell

    Rated 5 out of 5 stars

    It's just right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this pillow. I needed something with a little firmness while still being soft and this one has done it perfectly. I tried several and most were either too firm or too soft. So to sound a bit like goldilocks, this one is just right. It does need a bit of airing out though when you first open it. It has a slight woodsy smell. Not unpleasant but it is there. It did go away after about a day. I would imagine if I had put it in the dryer for a few minutes that would have taken care of that. I got mine on the buy one get one sale and so the value was perfect too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very comfortable pillows.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable pillow, doesn’t get hot. It feels slightly thicker than what I would want, but overall it’s a great pillow. Got two pillows on sale for a good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Quality

    Rated 5 out of 5 stars

    Thumbs up!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve also bought the 3.0 and that was a lil stiff for liking. Trying this one, the 2.0, more comfortable for me. I’m 5’9 at 250lbs and mostly a back and side sleeper. Other than the comfort, the quality is great. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Support

    Rated 4 out of 5 stars

    So very comfortable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this pillow! It supports my head just right and helps me to wind down and sleep so comfortable for a good nights rest. So much so that whenever they go on sale again I’m definitely considering getting another one.

    I would recommend this to a friend
  • Pros mentioned:
    Support

    Rated 5 out of 5 stars

    Perfect for a side sleeper!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sleep on my side and have had trouble finding good pillows that will hold up their form. This pillow has been a game changer!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great pillow I sleep really good at night and I don’t need 6 pillows on my bed anymore I only use 1

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Medium firmness pillow

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pillow. Middle of the road firmness. Good value for buy one get one. Regular price is a bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Support

    Rated 5 out of 5 stars

    The best pillows I have ever bought

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a pillow that never flattens, stays supportive all night, and is super comfortable for side and back sleeping, this is your pillow. I got this with the bogo deal.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Support

    Rated 5 out of 5 stars

    Best pillow I've ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides ample support and feels amazing. I lucked out and got a BOGO offer, so it was a no-brainer. Do yourself a favor and invest in your happiness.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Really nice pillow for side sleeping!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sleep on my side and this pillow is perfect! I have been sleeping way better now that I made a switch in what pillow i am using. The buy one flget one free desl was pretty nice too!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good for sitting up with.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2.0 is a little too high for a comfortable sleep position. I am 5'7" 170 lbs. But awesome for when sitting up in bed or on the couch.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Support

    Rated 5 out of 5 stars

    Very good pillow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable pillow and is supportive at all times. Also great for leaning back against when you want some cushion for sitting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pillow. I have a broken vertebrae in my neck so I bought 2 different versions of this pillow during a buy one get one free sale. The 3.0 was a little too high for me but the 2.0 version is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Support

    Rated 4 out of 5 stars

    Very fluffy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice pillow!! Super soft and supportive! Thumbs up

    I would recommend this to a friend
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