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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 201 reviews

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Pros mentioned filter

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82%
would recommend
to a friend

Customers are saying

Customers find value in the NetCam HD+ Wireless Networking IP Camera's high-quality video, ease of setup, and effective night vision capabilities. However, some users experienced challenges with the motion detection's reliability and occasional connectivity issues. The accompanying app also received mixed reviews, with some users reporting glitches and limitations. Overall, the camera's strengths in image quality and ease of use appear to outweigh the reported weaknesses for many customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 201 reviews
  • Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera easy to install and works perfect for my purpose.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    wouldn't buy another one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with this product. The picture quality isn't all that great. You dnt have the option to zoom in. I would not buy again!

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi dreamgurl555,

      We understand your disappointment. We hope that you would give us the chance to work with you in adjusting some settings on the camera. To improve the picture quality, you may try adjusting the sensitivity level of the camera. Here's how: http://www.belkin.com/us/support-article?articleNum=109409

      Should you need further help, do not hesitate to send us an email at [email protected]. Please include your BestBuy username, contact details and the link to this review.

      Regards,

      Belkin Support
      www.belkin.com/supportBelkin

  • Rated 1 out of 5 stars

    This is the only Belkin product that worked.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only Belkin product that worked even halfway as a home monitoring and security product, but it still had problems. Don't WASTE YOUR TIME ON THIS PRODUCT UNLESS YOU ONLY WANT TO USE IT AS A VIDEO CAMERA. I had to return the other Belkin products

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hello Timothy.
      Thank you for posting your insight about our product and our apologies if the NetCam is not working as expected. We'd like to work with you on this. Kindly email us a brief description together with your contact details (full name, email, and phone number), location, and the link to this review so we can assist you right away. Our email address is [email protected].
      We look forward to hearing from you.

      Sincerely,
      Belkin Support
      http://www.belkin.com/us/supportBelkin

  • Pros mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Locked up , came off line.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy, was compact and when it worked good picture

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi, Jb12,

      We would like to gather more details of your experience with the Wemo NetCam. Please get in touch with us at [email protected] so we can get you over to our Wemo experts. They'll closely work with you and ensure that the product will work as expected. Indicate your contact information and the link to this review for our reference.

      Regards,

      Kristine
      WEMO Support Belkin

  • Rated 1 out of 5 stars

    Don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might be an ok camera but the software kills it. Friend had a drop can and he could zoom in and still have clarity. It was easy to connect.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi Flyer,

      We thank you for your feedback on this product. We'll take note of your observation and we'll let the relevant team know about it. This will surely contribute to the improvement and features of this device. For other suggestions, assistance and inquiries, feel free to contact us at [email protected], indicating your name, contact details and location. We'd be happy to hear from you.


      Sincerely,

      Belkin Support
      www.belkin.com/supportBelkin

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Motion detection

    Rated 4 out of 5 stars

    Works as Described / Great Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased on of these to help me keep an eye on a vacation home in another city. I was attracted to this brand and model because of the ability to get email alerts. It took a couple of tries to get it to connect to the Wi Fi at the vacation home, but once connected it has worked perfectly. The pictures and video it sends to my iPhone are great. My only criticism is that it is too sensitive and I occasionally get alerts that the camera detected motion when there was no one there. Things to know: 1) If the camera detects motion you will get an email with two very clear pictures of whatever is in the camera's field of view. 2# You don't need the paid service to get the email alerts. Unless you want to store streaming video, I can't imagine why you would pay for the service. 3) If you want to disconnect the camera temporarily #such as while I am in the home) just unplug it. When you plug it back in it will automatically reconnect. 4) You are not going to get smooth motion video streamed to your iPhone. What you get is very good, but this is a consumer grade product streaming over the wifi in my second home. There are limitations in bandwidth that should be obvious. In summary, this is a great product that performs as described for a bargain price. The only thing that keeps me from giving it 5 starts is the occasional false alert.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    opened box hooked up like direction said won't work

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi Sezzy,

      We regret the inconvenience you had with setting up the NetCam. WEre you getting any error message when setting up your NetCam? What's the status of the Light Indicator on the camera.Allow us to help with the set up and let's get your NetCam online. For further assistance, please send us an email at [email protected] together with the link to this post.

      Regards,

      Regards,

      Belkin Support
      www.belkin.com/supportBelkin

  • Pros mentioned:
    Night vision, Setup
    Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    So far so bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this unit for less than 24 hours so my thoughts may change within my first 14 days, but so far... Set up was relatively simple. If you know how to connect to wifi through a smart phone, you can do this. Range is relatively decent, I bought a range extender just in case but so far it seems to have a pretty good antenna without the need of the extender. Picture quality is decent. There are 3 settings, we'll call them meh better and best. Meh is the lowest of the settings and it is pretty much impossible to make out a face clearly beyond 4 ft away, but movement is somewhat smooth. Better seems to have a decent picture quality, you can probably make out a face clearly from about 8 ft away, video smoothness becomes choppy. Best give you about 12 ft of range to make out a face clearly, but the video becomes EXTREMELY choppy... to the point of making it pointless to use. I chose to use the middle setting. Audio- This unit allows you to hear and talk back to the camera. Audio is decent, talking back is delayed about 5 seconds. It has worked 5 times out of about 15 attempts. Definitely needs improvement here. Nightvision- works great. Probably the most solid part of this camera. I can see clearly (not to facial recognition quality) out to 60+ ft. Motion detection - so far, my biggest complaint about this unit. I have sampled each setting of sensitivity, both with and without the microphone sensor engaged. Even with mic off and sensitivity set to the lowest setting... I have been getting constant false alerts. When I say constant, I'm talking every few minutes at times. Fort my trial testing, the camera was sitting on a solid shelf in my garage. It was silent through the night, but the sunrise simply coming through my garage door window was enough to trigger the alerts all morning. After sunrise, apparently the morning traffic is enough to trigger the motion sensor. FYI, my driveway is about 30 ft long and my camera cannot view the road or the traffic. My garage door has remained shut during this entire test. Live viewing from a phone works well, and the ability to record to the phone is a great feature. Overall, I'm ready to return this model to try something else. Do yourself a favor and don't bother starting with this one. 7/9/14

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi Justin,

      Thank you sharing your experience with us. Before you consider on returning the device, please give us a chance to be of service to you. Our team would be more than happy to provide troubleshooting steps. If you would consider, please feel free to email us your contact details and the link to this post at [email protected].

      We hope to hear from you soon.


      Regards,

      Belkin Support
      http://www.belkin.com/us/supportBelkin

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy for a senior

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 70 years old, and caregiver for my husband. It has given me freedom to do errands, and see that he is still sleeping. You have changed my life! I set it up myself, and it shows up well in a dark room. I have ordered another one for the living room where he watches TV. Thank you for this product!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Can not be trusted to be working 24/7

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had many issues getting it to be consistent and reliable when connecting. Picture would freeze at times, audio would sometimes work and sometimes not. Overall I would not suggest getting this camera if you need to count on it working. The website and application they provide works fine but the camera does not work 100% of the time. My provider for internet is FIOS with no other issues with the service so I am not going to blame them. Pros - Easy to setup and picture quality is good outside of freezing and audio issues. Cons - see above

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great surveillance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is great I bought two of them. Records. Can watch live feed. Get alerts when there is a movement. Has infared so you can see in the dark. The sound is amazing and I couldn't ask for more in a surveillance camera for that price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but some potentnial freezing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cameras But there was one thing which consistently caused them to freeze (thus requiring a plug/unplug of power to unfreeze). The steps to make it freeze seems to be: 1. position camera between glass window (looking out) and blinds (closed) 2. Leave outside light on (on timer) 3. Let it get dark out 4. Turn outside light off 5. This then causes (by default) the infrared lights to come on 6. Something about this positioning of the camera with the infrered lights on makes the picture go white. 7. After a few seconds, the camera will no longer stream video until power is pulled and it is rebooted. The fix for this: go into settings and change infrared (night vision) from auto to off. There has to be a better fix.. Otherwise, they're great.

    I would recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi RWLINY,

      Thank you for sharing these information about the Belkin NetCam. We recommend that you upgrade the NetCam's firmware and observe if the NetCam will show the same behavior. Here's an article on how to do it: http://www.belkin.com/us/support-article?articleNum=7954

      Email us your feedback at [email protected] along with your contact details, Bestbuy reviewer name, and the link to this review.

      Regards,

      Belkin Support
      http://www.belkin.com/us/supportBelkin

  • Rated 1 out of 5 stars

    Hacked!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our toddlers room as something to just be able to easily keep an eye on him with, it worked great until we started noticing static noises, we thought it was nothing until our son started waking up screaming and scared every single morning at 4:30, then one morning he came in so terrified it took forever to calm him down and there was someone talking over his camera! His camera was hacked and someone was waking him up by yelling at him! He was so scared that we had to let him throw the camera away so he knew it was gone, and switch his bedroom to the spare room because he wouldn't go in his own bedroom! He kept saying 'scare me in my PJs'. Imagine the horror and shock my husband and I were and still are in!

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi, Kayla,

      We value the time that you've spent on this review. However, we feel sad to hear your story about what happened to your device. Allow us to take care of this. We would like to endorse this case to our second level support team for further assistance. Please email us your contact details at [email protected] including the link to this post for reference.

      Regards,


      WEMO Support
      http://www.wemo.com/support.html Belkin

  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    No longer really an "IP" camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are trying to set up a streaming service and from what was online, this camera seemed high quality and perfect for our needs. However, Belkin recently updated the firmware on these cameras so that the video stream is no longer accessible by IP address. The only way to access the stream is via Belkin's cloud service. This is, no doubt, Belkin's way of encouraging customers to purchase its new cloud services, but makes the camera worthless for other streaming purposes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    "When" the HD Belkin Cam works its great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 9 of these cameras I have purchased through the years. All but this one are standard cameras. I bought this HD because I have never has long lasting problems with these. I can't keep this camera connected to my internet. It keeps disconnecting after resetting about 3-5 times since I purchased it in Feb. 11, 2017. Wish I could exchange for a regular one but Im past the return date.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi,

      This is an odd behavior for the NetCam. We suggest that you try to place the device closer to your wireless network to check if it improves the connection. Also, make sure that the firmware is up to date to get the most of the NetCam's features.

      Send us your contact details and the link to this post at [email protected] and we'll have our Escalation Engineers help you with this.

      We hope to hear from you soon.

      Regards,

      Thaddeus
      Wemo Support Belkin

  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Like the camera but the service is expensive.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the camera, nice picture and sound. The monitoring service is expensive though.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    This thing refuses to get on WIFI

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to unplug/turn off.... then back on, then vid... then FOR A HALF SECOND my Android (HTC ONE) says connect, then dumps it. I JUST bought this thing so I can keep an eye on my 89 y/o Grandmother while I am at work.... Gonna have to return it. Very irritated! I have to drive 30 miles to return it.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi Yvonne,

      We regret to hear about the experience you had with the Belkin NetCam. It is possible that the NetCam's connection to the Wifi network is unstable. Adjusting the wireless channel of the router/AP could be of great help. Recommended wireless channels are 6, 9, 11, and 1. If you still haven't returned the product, we recommend that you try tweaking the channels to improve the NetCam's connection. Email us at [email protected] with your contact details, reviewer name, and the link to this review for further assistance.

      Regards,

      Belkin Support
      www.belkin.com/supportBelkin

  • Rated 1 out of 5 stars

    Does not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Belkin netcam does not want to connect to the server. I try several times until I was blue in the face. Their instructions are easy to follow but do not apply to this camera. If you buy it install it right away so you could take it back within 30 days.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi. We appreciate your time for sharing this review. We’re sad to hear that the device has not worked properly as expected. The NetCam probably needs to be reset again so that you can restart the setup properly. You can check this link on how to properly reset the device: (http://www.belkin.com/us/support-article?articleNum=8154). After the reset, you can follow the setup procedure on this links, depending if you’re an Android o iPhone user: (http://www.belkin.com/us/support-article?articleNum=8204), (http://www.belkin.com/us/support-article?articleNum=8257). Should you need further assistance, you can email us at [email protected]. Please include your contact details, location and a link to this review in the email. We hope to hear from you the soonest. Belkin

  • Rated 3 out of 5 stars

    Belkin camera has nice view

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised by the color video quality of the camera. Works very well when it is hooked up to the Internet. Sometimes it has a problem connecting to the Internet.

    I would recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      Hi, WWW1,

      Thank you for rating and reviewing this NetCam. We're glad to know that you are enjoying it. We understand you encounter challenges sometimes with its connection to the internet but you can always email us about it at [email protected] so we can assist you. Don't forget to indicate your contact details and the link to this post in your response.


      Regards,

      WEMO Support Belkin

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Just forget about it!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get past step 3 in the directions. It will not connect to my internet and I have an apple airport express router. So it's either the camera or my router. I'm typing this review on my router so you do the math. Returning for the dropcam plus. Hopefully one of these things will work.

    No, I would not recommend this to a friend
    • Brand response from BelkinStaff
      Posted .

      We appreciate your candor in providing your valued feedback on the Belkin NetCam HD and we sincerely apologize for any inconvenience setting this device up has caused you. Rest assured we will look into this. We hope to be of assistance to you should you ever decide to purchase any of our products again. Have a good day ahead.

      Regards,

      Belkin Support
      www.support.belkin.comBelkin

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