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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 98 reviews

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  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.9 out of 5 stars

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78%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 98 reviews
  • Cons mentioned:
    Panel quality

    Rated 1 out of 5 stars

    INFURIATING!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I CANNOT believe after waiting 3 months for these panels to be imstalled, 2 out of 4 of the panels were damaged! Now I have to wait another month for the replacements! This is infuriating! Why would you send your techs out with damaged goods! Or did anyone bother to check? Either way it's absolutely unacceptable!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic installers.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were quick, friendly, and were happy to show me how to do it in case I'd ever want to change panels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great, very friendly and informative when I asked questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work. Helpful. I was thankful and it looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BILL IN PKS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUTSTANDING! CHRIS AND DOMINIC HAVE INSTALLED NUMEROUS PURCHASES FROM BEST BUY AND WE ARE GRATEFUL!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top services.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professionals installing and solving all your appliances, it is a top quality service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bespoke Panel installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation, very friendly and professional, also helped with door issue not listed in the to do work. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of my new fridge! Hope it meets my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator panels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new black panels Although took a while to get them we love them! Team who installed were awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice appliances and at very good price. Th

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice appliances and are at very good prices Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT PURCHASE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICE AND SET UP, HIGHLY RECOMENDED FOR PURCHASING.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke panels unspoken for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered 4 panels in December. It is now March and 2 are still on “back-order”!!! (The two we have are great)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horribly bad logistics at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator delivery and installation are separate services and separate teams. On the day the refrigerator was delivered, we were promised by the delivery team that the panel installation team would be out same day. They never showed. Never called. Best Buy has since been out FOUR TIMES to do the install and each time they have sent the wrong team. I just completed the install myself. Over a 2 months later, Best Buy calls me to confirm they'll be out tomorrow to install the panels. Never emailed or called to confirm any dates. Obviously I don't need their service any longer. So I had to sit on the phone for 80 minutes just to stop them from showing up. I purchased 4 appliances from Best Buy and every single one had issues with delivery and installation requiring multiple visits. I would never purchase from Best Buy again anything that required installation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped install our new refrigerator and hulled the old one. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Frig. Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. So much room. Love the built in water dispenser and ice, two types.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with our purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed perfectly. We are very pleased with the Bespoke panel installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were prompt and courteous. Highly professional and answered all my questions. They even cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much need part without it cannot use appliance Hookup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came and installed the panels and fixed the messed up panels on time and were friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    stainless steel panel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great panel, wish the service was a bit better.***

    I would recommend this to a friend