Customer Ratings & Reviews

I have been missing the middle stainless steel panel since January. Best Buy cannot and has not given me any specific delivery date for my item and every appointment that is have had has been cancelled. Here it is 6 months later and I still have no appointment for my item! The customer service at Best Buy is terrible at this point.

So far salesman has been great but been almost 2 years and still can’t get the panels

I was veryhappywithmypanelittookafewmonthtogetitbutiamveryhappywithitnowthatithasarriveditwasputonbackorderandiwasnotnotifiedthenonedayitoldmyselfwhathappentomypanelthatwhenicalledandfounfoutitwasonbackorderthatnotacceptable

after 3 attempts I did the installation myself. the first time the wrong panels were ordered and they didn't know to put the top plugs in the second time they didn't know how to put the bottom panels on the 3rd time I figured it out myself they planned on sending the same team out as the 2nd time

The customer service was horrible and I had to call to have the installer come back because they didn't have the right tools to install the panels when they were delivered

The home delivery services they provided sucked. They had to reschedule a few times, were late when they eventually showed up and broke my appliance on multiple occasions.

Wanted to leave without me looking at it, and did not install it either when it was on my order for them to. They tried to say it was a different crew that would come to do it.

Gentleman who did my service appear to be frustrated and wanted nothing to do with providing customer service

They failed at this install muktiple times. Forgot items forgot tools i finally ordered a wucktion cup tool and did it myself.

I've been waiting a month for the glass panel to be installed in the fridge

I am charged though service was not done. Customer service not helping even after many calls

the worst- rescheduled three times and lied to twice

One of the bad experience …came to install without the panel

Brought us a broken fridge, see my other reviews for details.

Easy installation, clean look. Easy to clean. Also they would be easy to change out, should you wish to change the color.

My Samsung Bespoke with black glass doors look amazing! I love it. The install team did a great job.

THIS WILL BE THE FORTH TIME - INSTALLING PANELS. FIRST TIME - RECEIVED THE REFRIGERATOR WITH THE PANELS. STARTED TO INSTALL PANEL - TWO DAMAGED. THEY TAKE THE FOUR BACK. SCHEDULE APPOINTMENT - THEY COME SECOND TIME - ONE PANEL DAMAGED - THEY INSTALL THREE AND TAKE THE DAMAGED ONE. MAKE AN APPOINTMENT AGAIN - THERE WAS AN ERROR (DO NOT TALK ABOUT IT) THEY THINK THEY I AM RETURNING A PANEL???? THE ONE THE DELIVERY GUY TOOK. NOW THEY GAVE ME ANOTHER APPOINTMENT TO INSTALL THE PANEL IN DECEMBER. IT IS UNACCEPTABLE. IT WAS THE PERSON'S ERROR FROM THE GEEK SQUAD - STILL WITHOUT A PANEL. I TOLD THE PERSON (ALVARO) WANT THE PANEL INSTALLED THIS MONTH - THAT WAS NOVEMBER 4. HAVEN'T HEARD FROM ANYBODY,

Good quality and good service, they have a lot of expertise.