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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3620 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers recognize the 9' USB-A to Lightning Charge-and-Sync Cable's durability and long cable length as significant advantages. Many appreciate the cable's ability to reach various locations conveniently and its resistance to damage. The affordable price point is also frequently praised. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 3,620 reviews
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped charging after barely using it for a few weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too long and too thick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a long and too thick of a rope, don’t like the cord cos of that. So I went for the apple one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few stop working after just a few months. Wouldn’t buy again

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Derek,

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      https://bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    waste charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought this for my iPhone, it was broken in a week. Don't buy, waste product

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your disappointing experience with the Best Buy Essentials 5' USB-A to Lightning Charge-and-Sync Cable. We apologize that the product failed to meet your expectations and was broken within a week. We're truly sorry for the inconvenience and frustration this has caused. We take product quality seriously and will pass on your feedback to our team to improve our products. We'd like to offer a replacement or full refund, whichever you prefer, as a gesture of goodwill for the inconvenience caused. Jeth | Best Buy essentials™ Support . https://www.bestbuy.com/site/best-buy-essentials-5-usb-a-to-lightning-charge-and-sync-cable-white/6456431.p?skuId=6456431 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Cheap product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 5months. Would not recommend. Wry cheap product for the cost.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked good for about a month. Now it barely charges my phone. It takes about 20 minutes to get a 1% point.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for writing a review about our 5' Lightning to USB Charge-and-Sync Cable! We would love to check this situation further with you! Please feel free to contact us at 888-237-8289 to get assistance with your unit.

      Rudson BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Waist of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cord didn’t even last a month. I wouldn’t recommend

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello FabiolaR,
      We are very sorry to read that the cord stopped working and did not last a month.We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Best Buy Essentials BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    The cord Stop charging

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is not charging any of my Apple devices and cord get very hot.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 866-597-8427, 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.

      Best Buy Essentials Support
      Angela
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had this charger for not even a month and it’s broke.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello DarleeneC,
      We are very sorry to read that the charger broke. Please feel free to contact us at 1-(888)-237-8289 Daily 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Best Buy Essentials BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this product. I used it twice and it stopped working

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We're sorry to hear that the 3' USB-A to Lightning Charge-and-Sync Cable stopped working after only two uses. This is not the level of quality we expect from our products, and we appreciate you bringing this to our attention. We'll make sure to pass along your feedback to our team so we can improve our product design and manufacturing process. We understand that this may have caused inconvenience, and we'd like to offer a gesture of goodwill for the trouble. Please contact our customer service team so we can discuss a suitable solution. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-3-usb-a-to-lightning-charge-and-sync-cable-white/6456430.p?skuId=6456430 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The following did not charge my phone fast and was a waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wire durability is bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger works but stopped working after a month quality of wire ain't good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't last long , it broke on the connection area.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke, after five days of purchasing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five days after purchasing this item, the inside metal popped out. No use for it no more.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there,

      Thank you for writing a review about our Best Buy essentials™ - 3' Lightning to USB Charge-and-Sync Cable - White. We know how annoying is it stops working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.

      Best Buy Essentials Support
      Louise
      https://www.bestbuy.com/contact-us BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Dont biy this product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be returned. Wires broke after 3 times being used

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on April 18th and it’s already broken. Cord is junk. Don’t bother buying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This cable is not fist charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t liked I thought Best Buy products but not this time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy Doesn’t work I have to mess with change.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the lightning cable. Kindly contact us if you have any questions or concerns.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Lousy product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work after one month although has been connected exactly the same way.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    fragile but works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this cord made it just past the return date.....do not buy if you are hard on your cords.

    No, I would not recommend this to a friend
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