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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 26 reviews

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85%
would recommend
to a friend

Customers are saying

Customers value the buy back program and recommend it to others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-26 of 26 reviews
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is a great company that sticks to their word

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a super value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The trade in does not create s desire to in fact trade it in. Need better options

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To long of a process they didn't explain a thing I won't don't again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trade in device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trade in are suck. Keep asking for update because show delivered but not reply. I will not know my device lost/ stolen from shipping carrier or other

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy process

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy makes it is to trade in an old phone for a new iPhone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trade in Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to do a trade-in for a Microsoft surface computer that I bought new two years ago. It was a $1,000 computer and in perfect condition! But the trade in value was only $250! I can understand the value going down a few hundred dollars every year but only having a value of $250 after two years? NOT HAPPY!!!

    No, I would not recommend this to a friend
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