Customer Ratings & Reviews

I’m not tech savvy. I just know I wanted to update my phone, to keep my number and my carrier. I’m delighted with the phone that was suggested and they did all the tech work for me and explained and answered my questions. It’s good to know that if I hit a snag, they will be there to support me.

My Best Buy Plus™ has been one of the best memberships I’ve signed up for. The free shipping with no minimum alone is a huge benefit, especially for smaller purchases that would normally require a store visit or added shipping costs. The extended return window gives real peace of mind, making it easier to shop confidently without feeling rushed to decide. The member-exclusive pricing and deals add even more value and quickly make the yearly fee worthwhile. I also appreciate how seamless everything is—benefits are automatically applied at checkout, both online and in-store. Overall, My Best Buy Plus™ makes shopping more convenient, flexible, and rewarding. Highly recommended for frequent Best Buy shoppers who want extra value and stress-free returns.

I purchased my Plus membership a couple days prior to making a major appliance purchase at the suggestion of the representative that helped me later make my purchase. Of the washer and dryer combo set, the washer was defective, despite running it through the Quick Cycle by the Geek Squad installation crew. Called to arrange a replacement and was told that my purchase was not made as a Plus Member. The computer had a bogus account w an email that I never had. Tried to straighten the issue out w the representative who became belligerent and rude informing me I was “NOT A PLUS MEMBER”! I wasted over an hour and half waiting for that representative to finally take my call and then get into an argument over my membership. I was verbally providing from the email I received from best buy confirming my membership! It took 3 days w two more calls to Best Buy, to finally get this mess straightened out!!! Very Angry and annoyed that it took several hours on the phone w Best Buy. In the end, everything turned out okay and the defective washer was replaced. Plus Membership is probably worth the cost but there was absolutely no excuse for Best Buy to have such a major account computer screw up since I’ve had my account for over 15 years! My time is money and I deserve compensation for this inexcusable situation!

The membership fee is reasonable and pays for itself relatively quickly through the benefits. The exclusive member pricing on electronics, appliances, and tech products provides genuine savings on purchases I was already planning to make. The extended warranty options at discounted rates have given me peace of mind on higher-value purchases. The early access to sales and special promotions means I can take advantage of deals before general customers. The free shipping on most orders eliminates shipping costs, which adds up over time. The member-exclusive events and sales provide opportunities for additional savings throughout the year. Customer service priority is noticeable—I've had faster response times and more attentive service compared to non-member interactions. The points or rewards system, if applicable, accumulates benefits on purchases. The online and in-store integration makes shopping convenient whether I'm browsing at home or visiting the physical store.

I haven't figured out what I get for being a member. Have tried to access it and I think they want me to set up something that might require passwords. I am not happy with having to use technology and passwords for everything. Probably won't use it.

Pro For just 50 a year, you get 60 day return window on basically all products. This has saved me multiple times for a quick replacement, or if some issue occurred after the regular 14 days for a return. You also get the BestBuy Member Picks, month items at a super discounted price, Ive used it everytime. Lost of small discounts on loads of items. Con The 2 day shipping is iffy. I normally dont do delivery if its with in an hour, but Ive never had 2 day shipping happen.

I purchased the membership mostly for the free shipping and I think I came out ahead with it. I tend to buy a lot of video games so over the course of the year it works well for me. I'm considering a new Mac and might go with BestBuyTotal care since you get the AppleCare built in with it.

Purchased a new Sony television. The sales associate was excellent and went thru all the reasons to purchase the Sony brand against other name brands. I was already a Sony customer but did want to consider other brands. The sales associate was well read and understood the pros and cons of two brands I was considering. Appreciate his expertise which made the purchase very positive. Keep hiring and training good sales people. Buying the extended membership was a plus also! Thank you !!

The Best Buy membership is a great value for tech enthusiasts or those planning multiple large purchases throughout the year. Benefits often include exclusive pricing, free two-day shipping, and an extended return window, which can quickly offset the annual fee. However, the membership is not cost-effective for occasional shoppers, as similar discounts or shipping perks might be found without the subscription. Ultimately, the worth of a Best Buy membership depends on how frequently you buy electronics and if you utilize the included support and protection plans.

It has it's pros and cons. I have kept the reduced membership, but I don't know for how long. It used to be much better. I had to get rid of the larger one because when I needed my macbooks looked at they wouldn't cover them and I no longer own PC's. Also, my other electronics mysteriously stopped functioning just after the warranty period and installs are no longer free so it just wasn't worth it to keep. The reduced package is ok for now.

It is ok, but staff is not well informed about it, just to sell it they provide some information. We got a ‘welcome gift’ with plus membership related to a canvas bag printed by Shutterfly, I was very exited to get it, it was impossible , never got the email with code, after several attempts following instructions. So, we went ahead to store at the Fountains -like it says to do so- and asked for help… NON of staff members new anything about membership plus at all, easily they wrote me a phone number to deal with, I though ‘NO Thank You, I will rather buy a canvas bag on my own without this hassle, so I dropped the idea of the free canvas bag, it was disappointing, I think there’s nothing good to offer something to others and not honor the word. Better not to offer anything. I just hope we don’t get to need one of the ‘help’ payed in the membership for something really important.

I’m writing this review because the chances of me winning $400 gift card is 0.01% chance and I bet I didn’t win. Membership great yada yada I always shop at best buy, I love their return policy, lack of customer support sucks can’t find anyone to help you, apply to work and they won’t hire you. but hey can't win it all. Less people to work the more money best buy makes with selling.

Just another premium shopping service for store regulars. Was good, and I think I got enough discounts to just break even, and that's it. I don't need it anymore, though. If I bought TVs and was the father of a family and needed to buy tech and chose best buy and amazon as my primaries, I think I would've gotten way more value from it. My experience was 3 stars. For the people that shop here often and look for sales, it might be 5 stars. I put 4 stars as a middle ground.

Best Buy Plus has been a solid upgrade for me. The free 2-day shipping on tons of items is genuinely convenient, and the extended return window takes a lot of stress out of bigger purchases—especially electronics. I also like that member pricing and occasional exclusive deals can quickly offset the cost if you shop there even a few times a year. Overall, it’s a simple, practical membership that makes buying tech easier and more flexible.

I was pleased with my purchase. James and Mickey, who delivered my refrigerator, were so helpful and thorough. They were early and called to let me know they were on their way. They also made sure that the refrigerator did not get scratched. James informed me how long it would take to get cold. I am very pleased that these two guys helped me. I have had other experiences where the delivery people did not know how to put my items together, and there was a language barrier that prevented me from explaining what was wrong. I was very pleased with my purchase. James and Mickey, who delivered my refrigerator, were incredibly helpful and thorough. They arrived early and called to let me know they were on their way. They made sure that the refrigerator didn't get scratched during the delivery. James also informed me how long it would take for the refrigerator to cool down. I’m really glad that these two guys assisted me. I have had other experiences where the delivery people were not knowledgeable about assembling my items, and there was a language barrier that made it difficult to explain what was wrong.

I had this membership for a year and bought many things with it, but most of the sales were not exclusive to the membership and I did not save that much money because of it. I was able to price adjust and return items within an extended period of 60 days which did help, but this period should be extended to 6 months with the membership. I did get $10 credit once every two months to spend with the membership. One instance I did not like was when Best Buy sales representatives were lying to customers, claiming that if they purchased or already had the Best Buy plus membership, they would get early access to pre order nvidia 50 series graphics cards. This did not happen and many people were upset with this and refunded their memberships.

My Best Buy membership has been one of the best decisions I’ve made as a shopper. The exclusive deals and member-only savings have paid for themselves many times over, but what truly sets it apart is the overall experience. I always feel like I’m getting VIP treatment—whether it’s early access to big sales, bonus rewards, or special financing options that make upgrading my tech both easier and more affordable. The member benefits are genuinely useful, not just nice on paper. Free shipping, extended return windows, and the ability to earn points on almost everything I buy keep me coming back. And when I need help, Best Buy’s customer service has consistently been friendly, knowledgeable, and quick to resolve any issue. Whether I’m buying everyday essentials or investing in big-ticket electronics, my Best Buy membership gives me confidence, convenience, and real value. I wouldn’t shop anywhere else for tech.

This membership has exceptional value and prompt and efficient service and communication. Membership prices and geek squad support also add great value order and security.also protection plans on our purchases provide peace of mind.

The first thing you notice is the design—it’s clean, modern, and immediately elevates the look of the entire workspace. But the real magic happens once you start typing. The keys have a satisfying, responsive feel that makes long emails or creative projects feel effortless. It’s rare to find a board that looks this sharp while providing the kind of support that keeps your wrists feeling fresh after hours of use

I’ve been a customer at Best Buy for a while, and I continue to be impressed with both their products and their service. Every visit has been a positive experience. The store is always well-organized, the product selection is excellent, and I can always find exactly what I need — from electronics to accessories. What truly sets Best Buy apart is their customer service. The staff are always friendly, knowledgeable, and willing to help. Whether I need advice on choosing the right device or assistance with product setup, they take their time to make sure I leave completely satisfied. Their professionalism and patience make shopping here enjoyable and stress-free. I appreciate the high quality of the products, the competitive prices, and the reliable support. Best Buy has earned my trust, and I will definitely continue shopping here. Highly recommend this store to anyone looking for great products and outstanding service!