Customer Ratings & Reviews

This program nearly paid for itself on its purchase day alone however make sure you ask more questions when joining from a skilled employee. The employee I worked with made a point to bring up Black Friday price matching when I had to shop before the holidays. Knowing this was coming is why I signed up. Instead they ONLY price match Best Buy prices during that window. I got lucky today and two of my items finally dropped on their site likely due to manufacturer choices, however to begin with the prices weren't competitive and the fact that Black Friday Specials wouldn't be valid from other retailers was a shock vs how they solid it. Also there was no price match button on my recent purchases so I had to take the extra step of calling to get the money back. The in store sales rep also said it happens automatically when Best Buy discounts. From the chat I had today with the phone support. It does not. You have to be far more diligent to check on pricing during the match window. I am that kind of shopper but I could see some folks not being that in sync with checking back. All and all, with the recent price match money back, it was worth the membership this year. It will depend on how much Best Buy shopping I plan on next year if I decide to renew.

I was in between a few laptops, and purchased this alongside one of my choices. Ultimately decided to return the device a month or so later and put the full price towards the other device I wanted now that it was on sale. Price watching in the app was very helpful. I do wish previous purchases would automatically refund the difference in $ if they go on sale for cheaper than you purchased, as this was a selling point for the membership that does not work as I expected.

The membership is really good. The only problem I have is whenever you try to prize match for something that is still that is sold on Best Buy‘s website customer service over the phone cannot help you. You have to go to the store cause they look at their website and they can’t see what you see so I don’t know what’s up with that but otherwise, if you didn’t have to run to the store every time your prize match it would be better.

I signed up for the My Best Buy Plus membership recently and it’s already paid for itself. The exclusive member prices are legit—I saved about $250 on a new items right away, which basically already covered the cost of the annual fee and add other $200. The free 2-day shipping is a huge plus, and I love having the extended 60-day return window. It gives me a lot of peace of mind when buying tech. The only reason I'm not giving it 5 stars is that I wish it included some of the protection plans or free installation like the 'Total' tier does, but for $50, it’s a solid deal. If you buy at least two or three big items a year from Best Buy, it’s a no-brainer

I’ve been a member at Best Buy for a while now, and overall I’m really happy with it. The membership gives me peace of mind, especially when buying electronics. I like knowing that I have extended protection and support if something goes wrong. One of the biggest benefits for me is the tech support. It’s convenient to get help when I need it, and the return process feels easier and less stressful. I also appreciate getting exclusive deals and member pricing — sometimes the savings actually make a difference. For anyone who buys electronics regularly, I think the membership can be worth it. It really depends on how often you shop there, but for me, it’s been a good experience so far.

The free delivery and extended return window alone have already paid for it. It’s convenient not having to think twice about returns, and the discounts on accessories and everyday tech actually show up more often than I expected. If you shop at Best Buy more than a couple times a year, this membership makes sense and feels worth the cost. One thing I’d like added: I’d like to see more consistent member-only pricing across everyday items, not just occasional promos. Even small automatic discounts or credits throughout the year would make the value clearer and easier to track.

I recently became a Best Buy My Best Buy member and purchased my Nikon Z5 camera, NIKKOR Z 24-200mm lens, and SanDisk Extreme Pro 128GB SDXC card, and I couldn’t be happier with my experience! Seamless Shopping Experience From browsing online to checkout, Best Buy made everything easy and convenient. As a new member, I enjoyed personalized offers and clear product info that helped me choose the right gear for my photography needs. Nikon Z5 + NIKKOR Z 24-200mm Lens This camera and lens combo is outstanding. The full-frame sensor delivers crisp, vibrant photos, and the 24-200mm lens gives amazing versatility — from wide landscapes to close-up portraits — all in one lens! It’s ideal for travel, events, and everyday shooting. Great Member Benefits Being a My Best Buy member has already paid off — I received rewards and discounts that made the purchase even better. The customer service was friendly and helpful when I had questions. I’m thrilled with both the products and the Best Buy experience. From quality gear to smooth service, everything exceeded my expectations. Highly recommend Best Buy for anyone looking for great products, excellent service, and a membership that adds real value.

I was in need for a new laptop and didn't have time to wait for a sale. The sales person (who was very helpful), suggested I get the Plus membership as the laptop was likely to go on sale for back to school. He stated I would get a notification in the app, and would get a link or process to get the price difference refunded. A week or so later I happen to be in my local best buy, and talking to a different clerk, who mentioned to make sure notifications was turned on. I turned it on, and the daily notices for stuff I don't care about is an annoyance.... Then over Memorial day weekend, I happened to be looking at sales in the app, and say the laptop I had purchased on sale. I had received no notice and could not find a way to get my price difference refunded in the App. Checked the website, again couldn't find a way. I went into the store, and the cashier confirmed I should be getting a price difference refund, but she couldn't get the system to process it. After she spoke to a manager she had to process a return of the original and then sell it to me at the lower price. I am happy I had the account, but the Best Buy app is annoying and junk. I am happy to have gotten around $400 back, and having the Plus membership did extend the return window long enough to get the price match.

It seems like a good deal but I'm already using a subscription like Amazon Prime, so I'm not sure where I'm getting any deals from this one since I'm limited to electronics and appliances. This came as part of a promotion to purchase something else, buying the Plus membership, which brought down the price of the item I was buying, but now I'm temporarily locked into a subscription for both things until I cancel, and I'm not a fan of subscriptions.

It costs $49.99 a year, but I’ve already saved more than that just from the member-only deals. I got a great price on a laptop and even saved money on headphones and accessories I was planning to buy anyway. The discounts pop up more often than I expected, so I don’t have to wait for Black Friday to score a good deal. The free two-day shipping with no minimum is a huge win. I’ve used it for smaller things like HDMI cables and controllers, and they show up super fast with no extra fees or hassle. The extended sixty-day return policy has also saved me once or twice when I wasn’t sure about a big purchase. It just takes the stress out of buying tech, which I really appreciate. I also love that members get early access to sales. I managed to grab a TV before it sold out, and that pretty much sealed the deal for me. Shopping online feels easier too because checkout is quicker and I get special offers that fit what I’m actually looking for. All in all, My Best Buy Plus™ just makes shopping smoother and cheaper. If you buy a few things from Best Buy each year, this membership is a no-brainer. It basically pays for itself, and the perks make it feel like you’re getting VIP treatment without paying VIP prices.

Exceptional Value: The Plus membership often pays for itself instantly through exclusive, deep discounts on major electronics. • Worry-Free Shopping: A massive 60-day return window gives you plenty of time to ensure your new tech is the perfect fit. • Reliable Protection: The Total tier provides incredible peace of mind by including product protection and AppleCare+ on your new gear. • Fast & Free Delivery: Enjoying free 2-day shipping with no minimum purchase makes grabbing accessories incredibly convenient. • Expert Support: Having 24/7 access to Geek Squad means you’re never left struggling with setup or technical glitches alone. • VIP Treatment: Exclusive access to "Member Deals" and hard-to-find product drops makes you feel like a priority customer.

’m very satisfied with the My Best Buy Plus™ Yearly Membership. The benefits are genuinely useful, especially the extended return period, exclusive member pricing, and special deals throughout the year. It has already saved me time and money on multiple purchases, and the member-only offers make it worthwhile. The program is easy to use, and the benefits are applied automatically at checkout, which is very convenient. Overall, this membership offers excellent value for frequent shoppers and is a smart addition if you regularly shop at Best Buy. Highly recommended.

I would say this membership is only useful if you spend a lot at Best Buy, and/or are purchasing gifts months before big events or holidays. It’s not often that my desired items are on an exclusive plus/total membership deal. I can see spending $30 a year, but $50 feels a bit excessive. Besides my critics, I do enjoy the benefit of the 60 days return/exchange period as I am procrastinate a lot. I often see a lot of customers try to return their items well out of the 15 day return period. This membership would be mostly beneficial to these types of people.

Signing up for Best Buy’s yearly membership was one of the best decisions I’ve made when it comes to shopping for electronics, appliances, and pretty much everything tech-related. At first, I wasn’t sure if it would be worth the cost, but after a few months of using it, I can honestly say it’s already paid for itself several times over. The biggest perk for me has been the free shipping and faster delivery. I order a lot online—whether it’s new gadgets, accessories, or even just essentials like chargers—and not having to worry about shipping fees adds up quickly. On top of that, orders often arrive way faster than I expect, which makes it incredibly convenient when I need something in a pinch. Another huge benefit is the exclusive member pricing. There have been countless times where I’ve seen a product I wanted—like a pair of headphones or a video game—and noticed that the membership discount knocked off more than I even paid for the membership itself. Between those savings and special deals only members get access to, it really feels like I have a VIP pass to the store. Then there’s the extended return window. I can’t stress enough how nice it is to have extra time to try out a product before committing. With tech purchases, sometimes you need a little longer to see if it fits your lifestyle, and this membership gives you that breathing room without stress. It’s peace of mind that’s worth its weight in gold. What I also love is the free Geek Squad support. Anytime I’ve had a question—whether it was setting up a new smart home device or troubleshooting my laptop—the support was just a call or chat away. They’re knowledgeable, patient, and it feels like having a personal tech team on standby whenever you need help. Finally, the membership makes shopping at Best Buy feel rewarding. Between the bonus points on purchases, early access to hot sales, and the fact that I don’t have to think twice about shipping or returns, it’s completely transformed the way I shop. It’s convenient, stress-free, and surprisingly fun knowing I’m always getting the best deal possible. All in all, Best Buy’s yearly membership is a no-brainer for anyone who shops for electronics even a few times a year. It saves money, time, and stress, and it adds an extra layer of confidence to every purchase. For me, it’s been worth every penny—and then some.

Having the membership has been a good experience overall. My only critique is after purchasing a laptop during a doorbuster event, I received a notification that I earned $25 for the purchase. After not receiving an email, I contacted Best Buy via chat and was told the $25 is only applied as a credit for those who have the Best Buy credit card. It didn’t say anything about this when I received the notification in the app, so this was confusing and disappointing at the same time. Other than that, the membership has been great so far, and I’ve purchased several other items at Best Buy.

Whenever I am asked to pay to get savings I have to stop and look carefully at what I'm being offered. Most of the time I'm someplace I'll never come back to and I want the discount on my one purchase, most likely because I will never return to that store. But this is Best Buy, and let's face it, I'm going to end up dropping money here more often than I probably should. For 50 dollars a year, the Best Buy Plus membership is not a bad deal. It was paid for out of my first purchase of a MacBook where I saved 50 dollars because of the membership (so it was "free"). So now for the year, I get access to certain items with an extra discount which is nice. But there is more!!! Once I looked over the dashboard (yes, you get your own dashboard) there are a few more perks that come with the membership: 1. There is an assortment of free trials for decent amounts of time that you can dip into. 2. You get 60 days instead of 30 days to return things, so try and buy to your heart's content (you break it you buy it) 3. I'm impatient when it comes to shipping. If I'm laying to some good money I want my product immediately. But we all know everything isn't in stock, so two-day free shipping is a perk, not bad, and on part with Amazon Prime. 4. There is also a rewards point thing that you get discounts and rewards depending on how much you spend, and that brings us to the bad part. Now the only thing that I don't like about the membership (and it probably isn't even their fault, I'm sure it is some arrangement with Apple) is that those points that you get, well, you don't get them on Apple products (and where does most my money go?) so for all the money I spend on Apple Products they don't reward me for the future. Beyond that, I have nothing bad to say, especially since it was at no additional cost in my case. Oh, and don't forget, for like 130 dollars more you can get the tech support and warranty package which does include Apple Care+ so that looks like a great value also.

I’m not tech savvy. I just know I wanted to update my phone, to keep my number and my carrier. I’m delighted with the phone that was suggested and they did all the tech work for me and explained and answered my questions. It’s good to know that if I hit a snag, they will be there to support me.

This year I purchased the Samsung Galaxy Z Fold 6 and a PlayStation 5 from Best Buy. Here’s my experience: Samsung Galaxy Z Fold 6: I’ve been thrilled with my purchase. The foldable design is innovative and adds a lot of versatility to my daily use. The screen quality is exceptional, making it perfect for both work and entertainment. However, the battery life could be better, especially with heavy usage. Overall, I’m very satisfied with the product. PlayStation 5: The PlayStation 5 has been a game-changer for my gaming experience. The graphics are stunning, and the load times are incredibly fast. The only downside is that it can be a bit bulky, but that’s a minor issue compared to the overall performance. Customer Service: Both purchases were smooth, and the staff at Best Buy were helpful in answering my questions and ensuring I had everything I needed. Overall, I’m very pleased with my purchases from Best Buy and would highly recommend them!

As a frequent Best Buy shopper who's always upgrading gadgets and appliances, the Total membership has been a game-changer at $179.99 a year. For starters, the unlimited 24/7 Geek Squad tech support covers everything in my home—even stuff bought elsewhere—which saved me a headache when my non-Best Buy laptop crashed last month. They handled diagnostics and repairs remotely in under an hour. Plus, up to 24 months of free product protection on new purchases (including AppleCare+ for Macs) gives real peace of mind; I've already filed a claim on a TV mount install gone wrong, and it was covered no questions asked. The perks don't stop there: free shipping on everything, priority access to hot drops like new GPUs, and exclusive discounts on services like in-home setups (I got my treadmill assembled for zero extra). Overall rating: 4.5/5 stars. It's worth every penny if you're tech-heavy, but if you rarely buy electronics, stick to the basic tier. Highly recommend for households with multiple devices!

I’m really glad I signed up for Best Buy Plus. It’s honestly been worth it for me. The free 2-day shipping is super convenient, and I like not having to worry about extra shipping costs. The extended return window gives me peace of mind too, especially when I’m buying bigger items like TVs or electronics. I’ve also saved money with the member-only deals and discounts — it feels like the membership pays for itself if you shop there even a couple times a year. Overall, it just makes shopping at Best Buy easier and more flexible. Definitely a solid upgrade if you buy tech regularly.