Customer Ratings & Reviews

Extended 60-day return period in case something goes wrong is my number one reason to get Total. Extra time to return is worth paying for, although I do wish the default return period was 30 days instead of 15. 15 days is not always enough to evaluate an expensive product that you might use daily for years. I have suscribed to Total before (and canceled after 11 months, before it renewed another year). Auto-renew only is scummy, but when I cancelled before, it wasn't a big hassle. They give you a pro-rated refund for the remaining portion of the year if you haven't used your benefits - I guess that's good, but it means you can't cancel earlier if you'd rather Total keep going to the end of your year but not renew. It's not worth it to me to renew for a second year - after the first year. If my device doesn't show signs of failure in the first year, I feel like it will last through the second year. If I bought $1000+ items from Best Buy every year, or if I bought multiple protected items at once, or if protection lasted longer than the first 2 years, I'd likely renew after the first year. I'm worried about the 1st year, 3rd year and 4th year more than the second. If you're shopping online, watch out for products not sold by Best Buy. I almost bought a larger SSD thinking it would be protected too, but it was sold by a third party so it didn't qualify. I decided to shop elsewhere for that. I've never had to use the damage protection, so I can't judge on that. I have used the extended return window. Best Buy is offering a promotion to get more reviews on this, so watch out for reviews where the person hasn't had Total for more than a couple days.

I’ve owned an HP laptop that had to be replaced twice over the span of two years, and I want to be clear — this review isn’t really about the computer itself. It’s about Best Buy’s membership and Geek Squad service, which have been absolutely outstanding. Both times my laptop was heavily damaged.I brought it in expecting a long, stressful process. Instead, the Geek Squad team was professional, patient, knowledgeable, and incredibly kind. They took the time to evaluate the issue, explained everything clearly, and when the laptop couldn’t be fixed, they replaced it without any hassle or unnecessary questions. The membership coverage is worth every penny. Knowing that my device was protected gave me complete peace of mind, and Best Buy truly stood behind what their plan promises. The entire process was smooth, respectful, and stress-free both times. There is honestly no downside to the membership in my experience. It has been one of the best decisions I’ve made, and it saved me from having to replace an expensive computer on my own — twice. I highly recommend Best Buy’s membership and Geek Squad services to anyone who wants reliable protection and excellent customer care.

I really have to highlight a number of individuals who helped me during my purchase experience. I initially came in just to address a problem with a hard-drive at GeekSquad. But, due to the seriousness of issue, I had to visit a few different departments to get everything I would need. I want to first give a huge shoutout to Erika at the GeekSquad desk. She could not have been more lovely to deal with. I was facing some rather large expenses because my poor hard-drive had a critical malfunction and needed to be sent away. She took ample time explain the whole process and made sure I understood what my options would be. She was friendly, informative, and patient. With her help, I felt I was making the best decision to address my needs. Brian is the next gentleman who helped me. I needed an external hard drive to transfer data from my damaged drive. I later found out he came over from a different department just to help me because he saw I was alone. There were different models available but her really helped me zone in a great product for the best price. I never felt like he was trying to upsell me and I felt great about the product he picked out for me - it was exactly what I needed. Brian then pointed me to Cloudy to help me find a keyboard for a Samsung tablet. I was unfamiliar with these products since it was really for my dad. He really helped me find something that would hopefully suit my dad's preferences. He was clearly knowledgeable and reassured me that it was simple enough to buy products, try them out, and if they don't quite fit your needs, the return policy was generous enough to give me opportunities to find something else. Next was Jey in the laptops section. I was facing the prospect of having to retire my 15yr old monster Alienware because it cooked 2 hard-drives. I hadn't purchased a computer in so long, I wasn't quite sure where to begin. I explained my situation and what kind of workload I typically do. Jey pointed me to 2 laptops he was confident would meet my needs and was within my budget. I was so thrilled by each computer and the price-points, I actually wound up purchasing both. Jey was spot on - they are exactly what I wanted. Andrew was the closer for my experience. He handled my purchases for the day. This is where everything really came together. He offered some great advice as far as additional options for products. He showed me the current generation of Alienware laptops and I was suddenly on the edge of making a completely different purchase but he assured me there was no pressure. He told me the laptops I was buying were more than enough to handle my work and their formfactor was a bit more comfortable. He then explained BestBuy's My Total Membership and how I might benefit considering my situation. After considering everything I had gone through; the repairs for my hard-drive, the money I might save on the backend, and the product protection for everything was buying, this was a really smart idea. My Total has saved me money and given me peace of mind. And one day, I will return to buy another Alienware. Honorable mention to Liam. Although he didn't directly help me, I saw him deal with an unruly customer. Liam maintained composure and handled the situation with grace and professionalism. Lastly, as I was leaving, I happened to meet Travis - the store manager. He was all smiles and offered a genuine sense that he cared about my experience at the store. I can't emphasize enough how much I enjoyed my experience at this location and with these people. I was facing some serious trouble and big expenses. But I got the most value for my money and the service felt sincerely personal. I'm a customer for life.

I have to be honest -- this membership had to have been developed with me in mind! I am not one who does many intricate activities on my computer. Sometimes when I am on my computer, I will click on an area to find out what it does or just try to set up a new (to me) "arrangement" to try out on my computer. That is, usually, when I find that I shouldn't have done that because something on the computer stops functioning or I can't access certain areas of my technology. Having faith in myself as being able to "figure things out" or search and find a site on the computer that will guide me to getting out of my predicament, I proceed. Then, a snowball effect takes place and I can no longer access or change anything on the computer and it just doesn't work. This is where my membership in the Best Buy Total Membership is the greatest. I go in to consult an agent who can deal with any issue I may have created and fix it! If I just went in or made an appointment to get help, it would be something that would take more than the allotted twenty minutes to take care of or I need to be taught how to do some things which are not covered by a short or one time visit. If I did just sign up to have a random lesson, I would have to pay for that referral - which may turn out to be a cost more than my one year membership. Therefore, I am ahead, have competence in the help and/or teaching done, have confidence that I will leave really knowing what to do (or not do), and with a fixed computer if such is needed. And, my membership covers everything! This is one place worth it to have a membership!

I’ve had the Best Buy yearly membership for a full year now, and honestly it’s been one of the most convenient and worthwhile tech investments I’ve made. From the moment I signed up, the perks made shopping and protecting my devices so much easier. First of all having free shipping with no minimum purchase on everything I order from Best Buy is such a timesaver like it’s accessories, gadgets, or larger tech items, I never worry about extra shipping fees ( Which is good considering larger items). The 24/7 Geek Squad tech support has been a lifesaver. I’ve gotten expert help on device setup and troubleshooting literally anytime I needed it, without having to dig around for answers or pay extra. One of the biggest selling point for me was the up to two years of product protection that included extended coverage on devices like my computer which costed a pretty penny, which gave me real peace of mind knowing I’m covered if something accidental happens.

I decided to sign up for the Best Buy Total membership specifically because I wanted a "safety net" for the various electronics in my house. Since joining, the value has been undeniable. The standout feature for me is the 24/7 Geek Squad support. I recently had an issue with a laptop that wouldn't boot, and being able to bring it in without worrying about a massive diagnostic fee was a huge relief. They fixed the issue quickly and were professional throughout the process. I also love that AppleCare+ and product protection are included on most of my new purchases. It has completely changed how I shop; I no longer have to debate at the register whether to add a warranty because I know I’m already covered for up to 24 months. Between that and the free 2-day shipping, the membership paid for itself after just two major tech purchases. If you are someone who buys at least one or two big items a year (like a phone, TV, or laptop), or if you aren't very "tech-savvy" and want someone to call when things break, this membership is a no-brainer.

I suffered two computer failures in less than two months, and I needed to get these high-end systems back online. The Geek squad people found the problems with both systems, and were able to fix the problems quickly. My computers are back home and working properly. One of the computers required RAM replacement, and the best price I could find for the needed parts was at Best Buy. So, I was able to purchase the new RAM online on the Best Buy web site with the in-store pick up option, so the Geek squad people were able to perform the needed installation quickly. I appreciate the service I received as well as the relatively low price for the hardware I needed to purchase :) . Also, signing up for an annual membership saved me money on the system repairs, and I now have options for other savings throughout most of this year :) .

New to program.. Bought a PC with good help from sales. Advice for support taken. Just getting to know service dept. Interesting that app does NOT allow for messaging or changing appts. Front desk clerk very rigid but tech people kind. We drove 2 hrs to drop off computer and do 5 min of paperwork. We were sent away and had to make a new appt the next day. Our street was closed for a fire and we were late .. like 20 min. We were told the work was possibly more than a day when we set up the appt. When we finally got our hands on the five Min of paperwork required... ( after 2 hrs of driving to Bangor)... they said it will be a week before we get to this... all calls go to call center with all foreign speakers not familar with geography... ie why don't you find another Store ( we live in northern maine).... probably our last purchase since no one answers phones, no one is presence to problem solve at customer service and any attempt with online is antiquated

I recently purchased a Mac and an HP printer at Best Buy, and the entire experience exceeded my expectations. From the moment I walked in, the staff was knowledgeable, approachable, and genuinely helpful without being pushy. They took the time to understand what I needed and guided me toward the right products for both performance and value. The checkout process was smooth and efficient, and everything was clearly explained, including setup tips and warranty options. Both the Mac and the HP printer work perfectly and were exactly what I was looking for. I also want to highlight how satisfied I am with the Best Buy membership. The benefits, support, and peace of mind it offers truly add value to the purchase. It made the experience feel more premium and customer-focused. Overall, Best Buy delivered a professional, seamless, and trustworthy experience. I would absolutely recommend shopping here and maintaining the membership—it’s worth it.

I’ve had My Best Buy Total™ long enough now to say this confidently: if you buy tech regularly, this membership pays for itself. Between extended protection, included support, and member-only pricing, it removes friction and uncertainty from purchases that normally come with “what ifs.” I don’t have to second-guess protection plans, returns, or setup help—it’s already covered. That peace of mind matters when you’re buying higher-end laptops, appliances, or home tech. What I appreciate most is consistency. There’s no nickel-and-diming, no confusion at checkout, and no scrambling when something needs service. It feels like Best Buy actually thought through the customer experience from start to finish. If you’re someone who values reliability, support, and long-term value—not just a one-time discount—My Best Buy Total™ is absolutely worth considering.

The Best Buy Annual Membership has been an outstanding value and has exceeded my expectations. The exclusive member pricing and frequent discounts alone have more than paid for the cost of the membership. I really appreciate the extended return window, which gives me peace of mind when making bigger tech purchases. Free delivery and installation perks make the entire buying experience smooth and hassle-free. The access to member-only deals and early sales has helped me save significantly throughout the year. Customer support has been consistently responsive and knowledgeable whenever I needed assistance. Overall, this membership is a must-have for anyone who regularly shops for electronics or home technology at Best Buy.

Just the 2 years of free apple care, makes up for the price of the membership by itself.... If you buy ONE apple product a year, it makes you whole. "Membership just for the right to shop" sounds weird at first, but the member only deals are pretty good when they are on products you need, but if you are thinking about this membership and DON'T buy at least one major purchase (phone, computer, TV, Appliances, etc) a year, then it won't add up to be worth it, the major appliances and expensive tech is where the savings really add up. Protection plans on everything (including apple care) by default is amazing piece of mind, needed to use it twice last year, but keep in mind it's only included while the subscription is active, so no "get it for this purchase then cancel it" workarounds.

I always buy all of my products from Best Buy. I have never had anything less than the best customer service no matter what area I go in the knowledge of everyone there is so awesome from management owned down to the employees. I love Best Buy and I hope that I do get a chance to win this $400 gift card. I just moved in my home and I am needing more things for it. I will only use Best Buy I trust the warranties. I trust what they show me to use as far as any equipment. Sometimes I come in. I feel so lost. They help me they show me how to use whatever I am buying. I appreciate the fact that they even take care of me the way they do. I recently bought a washer and dryer. It is so beautiful a dream come true for me because it’s the pair that like thank you to all the employees for always being so kind

I’ve had the Best Buy Total Yearly Membership for a while now, and I have to say, it’s been totally worth it. As someone who buys electronics regularly, the perks really add up. The extended warranty and protection on my devices give me peace of mind, and the priority Geek Squad support is a huge bonus — I can get help anytime without long waits. The extended return window is perfect, especially during the holidays or for big purchases, and the exclusive member deals and repair discounts are a nice touch. I’ve already saved money and avoided stress thanks to this membership. At $179.99/year, it’s not cheap, but if you shop at Best Buy often, it more than pays for itself. Highly recommend for anyone who wants extra protection, support, and convenience for their tech purchases.

I recently visited the Best Buy in Newport News and had an outstanding experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help. I purchased a flash drive along with a Best Buy Membership, and the process was seamless. The employees ensured I understood all the membership benefits and even offered tips on maximizing my purchase. The store was well-organized and easy to navigate, making it simple to find exactly what I needed. Checkout was quick, and the customer service truly exceeded my expectations. I happily give this Best Buy location 5 out of 5 stars for its excellent service, helpful staff, and smooth shopping experience. I highly recommend this store to anyone looking for quality electronics and exceptional customer care!

I’ve had my Best Buy Total Tech membership for a while now, and it’s honestly one of the best decisions I’ve made when it comes to tech and electronics. The value you get is crazy. Free Geek Squad support alone pays for the membership—any issue I’ve had, big or small, they handle it fast and professionally. The unlimited tech support is super convenient, and the included protection plans on most purchases take a ton of stress off when buying expensive devices. I’ve used the warranty and repair benefits more than once, and it’s always been smooth and hassle-free. The exclusive member pricing has also saved me real money on major purchases. Between the discounts, free deliveries, and priority service, it already paid for itself way sooner than I expected. If you buy electronics regularly or just like having peace of mind when it comes to your devices, Total Tech is a no-brainer. Best Buy made this membership feel premium, reliable, and genuinely helpful. Highly recommend!

I have been a Total Tech member for years mainly for Geek Squad services. I am not a computer expert by any stretch and relie heavaly on Geek Squad Selinsgrove. Big shout out to Agent Carr and Morgana. I have seen many agents come and go but they keep my computers going. Only negative is I am 25 miles away one way and after dropping a unit off, the in a day or two its another 25 mies to pick it up. But that`s part of it. Another great thing about Total Tech is I think 90 day returns instead of 15. There are many other perks to being a TT member. I urge everyone to talk to a Best Buy sales staff person to get low down on Total Tech. Wouldn`t be without it!

I’ve been a My Best Buy Total™ member for a while now, and it has completely changed the way I shop for tech. The savings alone make the membership worthwhile, but what really stands out is the peace of mind. From extended protection plans to fast support and exclusive member pricing, I always feel like I’m getting extra value. Customer service has been excellent every time I’ve needed help—quick, knowledgeable, and genuinely friendly. I also love not having to worry about unexpected repair costs or returns. Whether I’m buying a major appliance or a small accessory, I know I’m covered. If you shop at Best Buy even a few times a year, this membership pays for itself. I honestly wish I had signed up sooner.

I’ve had a great experience with Best Buy membership, the benefits really value, especially if you shop there more than once or twice a year. The extended warranty protection, plan and access to members only deal gives real peace of mind went by electronics. I also appreciate the convenience fast shipping easy return and helpful customer service. When I needed to support, the process was simple and stress-free. The member pricing and discount has already saved me money which helps offset the cost of the membership overall the Best Buy membership is a smart investment if you buy electronics appliances or tech accessories. It makes something easier safer and more affordable. I would definitely recommend it.

I didn’t get this membership just for discounts. I got it for peace of mind. What surprised me the most is how much the membership has actually saved me time, not just money. A few months ago, one of my devices started acting up right in the middle of a deadline. I walked into Best Buy expecting a long wait, but being a Total member changed the entire experience. I was helped immediately, they diagnosed the issue on the spot, and I left the store feeling like I had my own tech team. The part I appreciate most is the consistency. Every time I think I’ve already gotten my “value” out of the membership, something else happens . a price drop refund, a free service I didn’t know I had, or a perk that makes a purchase easier. It feels like the membership works in the background for me even when I’m not thinking about it. It’s rare that something you pay for actually lowers your stress, but this one does. That’s why I keep it.