Customer Ratings & Reviews

I bought the membership a few years ago at 179.99 and thought I’d probably cancel it. However the membership really paid for its self in that first year. I bought an electric shaver where a spring broke and was able to go to the store and swap it out. I bought cords that my dog chewed and was still able to replace them. Definitely worth it, In my opinion. It’s added to everything else that you buy at the store. It’s a free piece of mind when everything has a protection plan. The savings are fantastic too, I bought a Nintendo switch for my roommate last Christmas and it was like $70 off original price.

I’ve been a My Best Buy Total member for several years now, and it has been one of the most useful memberships I’ve had for tech purchases. I buy most of my electronics from Best Buy, and having the protection plans included has saved me both money and worry over time. What I appreciate most is the peace of mind. When I purchase things like TVs, laptops, or other devices, I know they’re covered if something goes wrong. I’ve also used Geek Squad support a few times over the years, and the help has always been quick and professional.

I recently enrolled in the My Best Buy Total™ membership to protect the two phones I purchased, and it was definitely the right decision. Having coverage for two years gives me real peace of mind, especially with expensive devices like these. It’s reassuring to know that repairs, protection, and support are included if anything unexpected happens. The process of adding the membership was simple, and the staff at Best Buy explained everything clearly. Overall, I feel much more confident knowing our phones are protected. Highly recommended if you’re investing in premium devices and want extra security.

I decided to sign up for the Best Buy Total membership specifically because I wanted a "safety net" for the various electronics in my house. Since joining, the value has been undeniable. The standout feature for me is the 24/7 Geek Squad support. I recently had an issue with a laptop that wouldn't boot, and being able to bring it in without worrying about a massive diagnostic fee was a huge relief. They fixed the issue quickly and were professional throughout the process. I also love that AppleCare+ and product protection are included on most of my new purchases. It has completely changed how I shop; I no longer have to debate at the register whether to add a warranty because I know I’m already covered for up to 24 months. Between that and the free 2-day shipping, the membership paid for itself after just two major tech purchases. If you are someone who buys at least one or two big items a year (like a phone, TV, or laptop), or if you aren't very "tech-savvy" and want someone to call when things break, this membership is a no-brainer.

I’ve had the Best Buy yearly membership for a full year now, and honestly it’s been one of the most convenient and worthwhile tech investments I’ve made. From the moment I signed up, the perks made shopping and protecting my devices so much easier. First of all having free shipping with no minimum purchase on everything I order from Best Buy is such a timesaver like it’s accessories, gadgets, or larger tech items, I never worry about extra shipping fees ( Which is good considering larger items). The 24/7 Geek Squad tech support has been a lifesaver. I’ve gotten expert help on device setup and troubleshooting literally anytime I needed it, without having to dig around for answers or pay extra. One of the biggest selling point for me was the up to two years of product protection that included extended coverage on devices like my computer which costed a pretty penny, which gave me real peace of mind knowing I’m covered if something accidental happens.

I’ve had Best Buy Total Tech for a while now, and for me it’s been worth it. The biggest win is the peace of mind — knowing my electronics are protected without having to buy separate warranties every time. That alone saves money if you buy higher-end stuff. Geek Squad support is solid. Being able to walk in or call and get help without worrying about extra charges is huge, especially when something acts up or needs setup. It saves time and frustration. The extended return window is another underrated perk. You actually get time to test products instead of feeling rushed. That said, this membership only makes sense if you actually use it. If you rarely shop at Best Buy or don’t buy expensive electronics, it’s probably not worth the annual fee. But if you’re a regular customer and want protection, support, and flexibility, it pays for itself.

New to program.. Bought a PC with good help from sales. Advice for support taken. Just getting to know service dept. Interesting that app does NOT allow for messaging or changing appts. Front desk clerk very rigid but tech people kind. We drove 2 hrs to drop off computer and do 5 min of paperwork. We were sent away and had to make a new appt the next day. Our street was closed for a fire and we were late .. like 20 min. We were told the work was possibly more than a day when we set up the appt. When we finally got our hands on the five Min of paperwork required... ( after 2 hrs of driving to Bangor)... they said it will be a week before we get to this... all calls go to call center with all foreign speakers not familar with geography... ie why don't you find another Store ( we live in northern maine).... probably our last purchase since no one answers phones, no one is presence to problem solve at customer service and any attempt with online is antiquated

I have greater relief with all my Best Buy purchases- appliances and office appliances alike knowing I have the Total Tech Membership. Aside from repairs, it includes removal of old appliances, installation and all self-help guidance needed. With my new computer, it is a seamless process transferring all programs and data through the included Geek Squad support. The membership also includes lowest prices on items and special buys regularly advertised. I highly recommend for peace of mind.

We love the ease of the program and how we automatically get protection plans on our purchases. It adds a comfort when buying an expensive item that we don’t need to remember if we purchased the protection plan separately or not or if we still need to do it before the deadline. All of our information that we need if there’s an issue with an item, it’s right there in the app and it’s been so beneficial for all the things that we’ve purchased over the years.

I really value my My Best Buy Total™ membership and the way it’s structured. It saves me a significant amount of money on warranties by automatically applying a two-year protection plan to most purchases, which removes the need to make individual decisions at checkout. That alone provides peace of mind and long-term value. I also appreciate that the coverage extends to cell phones purchased through the Verizon representatives inside Best Buy, which makes it easy to keep everything under one roof. On top of that, having access to free computer diagnostics, reinstalls, and technical support has been extremely helpful and convenient. Overall, the membership consistently delivers real value, convenience, and protection, and it’s a service I genuinely enjoy and rely on.

There's an old advertisement that says, "Don't leave home without it". I think Best Buy could also boast for the same. We now lived in an era that is practically ran by technology. Best Buy store is and has been my first choice when it comes to computers, printers and other devices that are now a necessity to live our lives competitively and quickly. Because of that demand to run our lives efficiently nowadays, membership with Best Buy is well worth it. It's the best advice I could give to my friends and loved ones to keep their electronic devices in tip top shape. When visiting Best Buy, don't leave the store without it.

I have found this membership is a great value and have recommended it to a friend. Help is always available with the Geek squad and most of the time they can zero-in to the problems I have. The previous BestBuyTotal membership offered the opportunity for a Geek Squad tech to come to my home to set thing up. This part of the Total membership is no longer available and I am disappointed in that part of the membership. I truly believe that each member should be offered at least ONE home tech support -- especially when I purchase most of my electronics from BestBuy.

I suffered two computer failures in less than two months, and I needed to get these high-end systems back online. The Geek squad people found the problems with both systems, and were able to fix the problems quickly. My computers are back home and working properly. One of the computers required RAM replacement, and the best price I could find for the needed parts was at Best Buy. So, I was able to purchase the new RAM online on the Best Buy web site with the in-store pick up option, so the Geek squad people were able to perform the needed installation quickly. I appreciate the service I received as well as the relatively low price for the hardware I needed to purchase :) . Also, signing up for an annual membership saved me money on the system repairs, and I now have options for other savings throughout most of this year :) .

I recently purchased a Mac and an HP printer at Best Buy, and the entire experience exceeded my expectations. From the moment I walked in, the staff was knowledgeable, approachable, and genuinely helpful without being pushy. They took the time to understand what I needed and guided me toward the right products for both performance and value. The checkout process was smooth and efficient, and everything was clearly explained, including setup tips and warranty options. Both the Mac and the HP printer work perfectly and were exactly what I was looking for. I also want to highlight how satisfied I am with the Best Buy membership. The benefits, support, and peace of mind it offers truly add value to the purchase. It made the experience feel more premium and customer-focused. Overall, Best Buy delivered a professional, seamless, and trustworthy experience. I would absolutely recommend shopping here and maintaining the membership—it’s worth it.

I bought the HP Office Jet Pro 8120e. I love it. I was so nervous regarding the setup because I'm not a technical person. That is one reason why I bought the membership. Best Buy came, set it up and I didn't have to do a thing. My mind was at ease. Also, knowing that if I need anything or any help, they are there to help me or come to my house if needed. This takes a lot of stress out of a 79 yr. old woman. Not only that, but Robbie, the salesman did an awesome job of helping me pick out a printer and explained them very well. I t was a pleasure doing business with him-and no pressure.

A LIL BACKGROUND I'm just a regular person who loves technology, and I'm always, and I mean ALWAYS looking for ways to save money and make my life easier. That's why I joined My Best Buy Total after taking the long way around the pond for a long time. I've been a BB regular member for a few years now but I just recently upgraded my membership to the My Best Buy Total Membership, and I've been really pleased with the value that it offers. I've saved money on extended warranties, and free 2-day shipping. I've also taken advantage of member-only deals and early access to new products. In this review, I'm going to share my experience with My Best Buy Total and discuss whether or not it's worth the cost. I'll also provide some tips on how to get the most out of your membership. I hope this review helps you decide whether or not My Best Buy Total is right for you.-------------------------------------------------------------------------------- BENEFITS Free 2-day shipping on all orders, regardless of size or price. This is a huge convenience, especially if you shop at Best Buy frequently. Exclusive member prices on a lot of items. I've already saved money on laptops and other devices. Early access to new products and sales. Sometimes I love being able to shop for the newest gadgets before they're available to the general public. Extended 60-day return window on most products. This is great for peace of mind, especially when you're buying expensive items, I've returned a few gadgets without any trouble thanks to this. Geek Squad protection on all of your tech devices, regardless of where you bought them. This includes unlimited 24/7 tech support, in-home service, and more. In addition to these core benefits, it also offers a number of other perks, such as free installation on select products, discounts on Geek Squad services, and access to exclusive member events. Here are some EXAMPLES of how I've used the benefits of my membership to save money and make my life easier: I saved $100 on a new iPad Pro when I took advantage of an exclusive member price and an extra $50 when I priced matched on flash sale after a few weeks of having the iPad. I was able to get a ram upgrade of my laptop installed for free under the Geek Squad protection plan when I bought the ram stick at Best buy. I was able to return a product that I didn't like after 60 days, thanks to the extended return window (this 60 days window work for price matches too). I got help with setting up my new iPad from a Geek Squad technician, thanks to the unlimited tech support. I hope this gives you a better understanding of the benefits of My Best Buy Total.-------------------------------------------------------------------------------------- VALUE Whether or not My Best Buy Total is worth the cost depends on a few factors, such as how often you shop at Best Buy, what types of products you buy, and how much you value the benefits of the membership. If you're a frequent Best Buy shopper and you buy a lot of tech devices or if you are in the Apple ecosystem then it'll save you on Applecare+ (it's included in the membership perks), then it's definitely worth the cost. You'll save money on free 2-day shipping, exclusive member prices, and extended warranties. You'll also have peace of mind knowing that your tech devices are protected by the Geek Squad. HOWEVER, if you don't shop at Best Buy frequently or you don't buy a lot of tech devices, then it may not be worth the cost. Here's a simple WAY TO CALCULATE whether or not My Best Buy Total is worth the cost for you: Add up the cost of all of the benefits that you would use, such as free 2-day shipping, exclusive member prices, and extended warranties. Divide the cost of the membership by the amount of money that you would save on the benefits. If the result is less than 1, then the membership is worth the cost for you. For example, let's say that you would save $200 on free 2-day shipping, exclusive member prices, and extended warranties. The cost of the membership is $179 per year. If you divide the cost of the membership by the amount of money that you would save on the benefits, you get 0.8. This means that the membership is worth the cost for you, because you would save more money on the benefits than the cost of the membership.------------------------------------------------------------------------------------- TIPS To get the most out of your membership: Shop around and compare prices before you buy anything. Even though you get exclusive member prices, it's still important to compare prices to make sure that you're getting the best deal and CHECK for sales after you got the membership on the items you already bought so you can do a price match and save even more. Take advantage of free 2-day shipping. This is a huge convenience. Use your extended warranty. If you have a problem with one of your tech devices, be sure to use your extended warranty to get it fixed for free. Get help from the Geek Squad. If you need help setting up your new tech devices or if you have a problem with one of your devices, the Geek Squad is there to help you. Overall, I think My Best Buy Total is a great value for frequent Best Buy shoppers who buy a lot of tech devices. The benefits of the membership can save you more money than the cost of the membership.

TotalTech main advantage is extended warranty for 2 years. Computer setup transfer of old files is a nice plus too. If you will use Applecare the extra year is added value. Unfortunately they discontinued home TV installs but I just did that myself. Had better service support on fridge that was dead on arrival. Wish they checked it out in advance or could return same week. The Samsung Frame TV was tricky to get the TV talking to its control box and would have been handy to have Geek Squad Software help. I would have given 5 stars if TV setup was still available.

The My Best Buy Total membership has been very useful and convenient. I like having extended protection and support included, which gives me peace of mind when purchasing electronics. It’s reassuring to know help is available if something goes wrong, without needing to worry about additional plans later. The membership benefits are easy to understand and simple to use, and it adds value if you buy or upgrade tech regularly. Having coverage and support in one place makes the overall experience smoother and less stressful. For anyone who frequently shops for electronics or wants extra protection for their devices, this membership is a practical and worthwhile option.

From the moment I walked into the /Best Buy store until my problems with my computer, scanner and printer there was nothing but courtesy, understanding, and knowledge both in the store and with over the phone assistance. The patience of the Geek Squad was outstanding, especially in light of my very computer and other technology skills. What a great bargain and purchase it was. Wouldn't hesitate to recommend this service to anyone who is considering it.

I recently reactivated my Best Buy Total membership, and it continues to be a solid value for how I shop. The extended protection plans and included services give me peace of mind, especially for larger electronics purchases. I like not having to worry about unexpected repair costs or add-on fees at checkout. The convenience factor is the biggest win for me. Having support and coverage already included makes the buying process simpler and less stressful. It feels like a practical option if you purchase electronics regularly or want extra protection without managing multiple warranties. Overall, reactivating the membership made sense for my needs, and I find the benefits easy to use and worth the cost.