Customer Ratings & Reviews

I’ve had My Best Buy Total™ long enough now to say this confidently: if you buy tech regularly, this membership pays for itself. Between extended protection, included support, and member-only pricing, it removes friction and uncertainty from purchases that normally come with “what ifs.” I don’t have to second-guess protection plans, returns, or setup help—it’s already covered. That peace of mind matters when you’re buying higher-end laptops, appliances, or home tech. What I appreciate most is consistency. There’s no nickel-and-diming, no confusion at checkout, and no scrambling when something needs service. It feels like Best Buy actually thought through the customer experience from start to finish. If you’re someone who values reliability, support, and long-term value—not just a one-time discount—My Best Buy Total™ is absolutely worth considering.

This service is worth it! It’s great to have your devices covered. They are quick to help and go above and beyond with this service. Everyone is knowledgeable and they actually care about the functionality of your devices and needs. They want to make sure that the device is a fit for what your are needing. They are very honest about the products and issues. I’ve had the membership for several years and will continue with the service.

I ordered this amazing product from Bestbuy last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Bestbuy was outstanding, and I can’t wait for my next purchase.

I’ve had my Best Buy Total Tech membership for a while now, and it’s honestly one of the best decisions I’ve made when it comes to tech and electronics. The value you get is crazy. Free Geek Squad support alone pays for the membership—any issue I’ve had, big or small, they handle it fast and professionally. The unlimited tech support is super convenient, and the included protection plans on most purchases take a ton of stress off when buying expensive devices. I’ve used the warranty and repair benefits more than once, and it’s always been smooth and hassle-free. The exclusive member pricing has also saved me real money on major purchases. Between the discounts, free deliveries, and priority service, it already paid for itself way sooner than I expected. If you buy electronics regularly or just like having peace of mind when it comes to your devices, Total Tech is a no-brainer. Best Buy made this membership feel premium, reliable, and genuinely helpful. Highly recommend!

I was on the fence about the annual fee, but if you are buying a big-ticket item like a gaming laptop, the math actually works out. The main reason I got it was for the included protection plans (Best Buy Protection). It gives me peace of mind knowing my expensive tech is covered for accidents without having to buy separate warranties for everything. The 60-day return window is also a nice bonus, as it gave me plenty of time to really test out my new gear to make sure it was right for me. It’s expensive if you don't shop here often, but for a major purchase year, it pays for itself.

I always buy all of my products from Best Buy. I have never had anything less than the best customer service no matter what area I go in the knowledge of everyone there is so awesome from management owned down to the employees. I love Best Buy and I hope that I do get a chance to win this $400 gift card. I just moved in my home and I am needing more things for it. I will only use Best Buy I trust the warranties. I trust what they show me to use as far as any equipment. Sometimes I come in. I feel so lost. They help me they show me how to use whatever I am buying. I appreciate the fact that they even take care of me the way they do. I recently bought a washer and dryer. It is so beautiful a dream come true for me because it’s the pair that like thank you to all the employees for always being so kind

Just the 2 years of free apple care, makes up for the price of the membership by itself.... If you buy ONE apple product a year, it makes you whole. "Membership just for the right to shop" sounds weird at first, but the member only deals are pretty good when they are on products you need, but if you are thinking about this membership and DON'T buy at least one major purchase (phone, computer, TV, Appliances, etc) a year, then it won't add up to be worth it, the major appliances and expensive tech is where the savings really add up. Protection plans on everything (including apple care) by default is amazing piece of mind, needed to use it twice last year, but keep in mind it's only included while the subscription is active, so no "get it for this purchase then cancel it" workarounds.

The Total Tech Membership has been worth every penny. It takes all the stress out of owning new tech...setup, support, protection, and even returns feel effortless. Any time I’ve needed help, the service has been fast, friendly, and actually useful. It’s great knowing I can walk into any Best Buy and get priority support without jumping through hoops. The included protection plan alone pays for itself, and the discounts on services and installations are a huge bonus. Whether you’re upgrading your PC, adding accessories, or setting up a new device, Total Tech makes the whole experience smoother and more convenient and just gives me peace of mind. This membership is an easy recommendation. I’m extremely happy with it.

Best buy total -is the real deal, bold value, fast fixes, and genuine care. Geek squad told me 2 days, but had my laptop ready in 2 hours. As a first time college student on a tight budget that kind of support is priceless. The discount helped tremendously, the protection plan delivers, and the service feels like having a tech guardian Angel in Blue. break it ? They fix it. stress? Gone! the membership truly comes through when it matters!!!

I love being able to get the work I need done on my computers without being overcharged. I do however, have issue with buying a new Mac and being told I could not get the 20 minute instructional on the Mac when I was picking up a computer that had a hard drive erased, another that was to have its drive moved to the Mac, and picking up the Mac (that did not have set up the apps I requested) that was not ready. Only to be told I had to set up another appointment when an in-person agent originally set up the appointment knew my situation and assured me I would be given a 20 minute lesson on the Mac. One agent tried to be as helpful as possible as the other was trying to rid of me. In the end I was asked if we were I was good (my first Mac). I asked how to shut it off. That should be at the basic of instruction. Just because they know does not mean I know. Most of the techs were wonderful, but one ruined my experience. When I asked how to shut it off, I think she realized I was clueless and really needed help. Instead I found a place on my Mac that walks me through some of the basic issues and have reached out to friends or You Tube for other concerns. Something that could have been explained by the techs in a 20 minute walk through. After spending that much money and telling them my fears of transitioning to a Mac from a PC, they should have been more understanding.

I’ve had the Best Buy Total Yearly Membership for a while now, and I have to say, it’s been totally worth it. As someone who buys electronics regularly, the perks really add up. The extended warranty and protection on my devices give me peace of mind, and the priority Geek Squad support is a huge bonus — I can get help anytime without long waits. The extended return window is perfect, especially during the holidays or for big purchases, and the exclusive member deals and repair discounts are a nice touch. I’ve already saved money and avoided stress thanks to this membership. At $179.99/year, it’s not cheap, but if you shop at Best Buy often, it more than pays for itself. Highly recommend for anyone who wants extra protection, support, and convenience for their tech purchases.

My computer flaked out! I think some new update crashed it! I had to bring it in to the Geek Squad. Without my Total membership I would've paid $475 for the repair. Instead, it was free! Plus, warranties are free on every item purchased. All of those small costs add up! Plus, they can save me even more money if something I have breaks. I used to enjoy the amazing discount on home installations, too. Miss that perk!

The Best Buy Annual Membership has been an outstanding value and has exceeded my expectations. The exclusive member pricing and frequent discounts alone have more than paid for the cost of the membership. I really appreciate the extended return window, which gives me peace of mind when making bigger tech purchases. Free delivery and installation perks make the entire buying experience smooth and hassle-free. The access to member-only deals and early sales has helped me save significantly throughout the year. Customer support has been consistently responsive and knowledgeable whenever I needed assistance. Overall, this membership is a must-have for anyone who regularly shops for electronics or home technology at Best Buy.

I have always been able to fix PC problems on my own. But when my wife who is a gamer started having freeze ups in a a game I finally ran into a brick wall. I signed up for Best Buy Total to use the Geek Squad. I was impressed with their service. The techs are friendly and very skilled. I had not spent much time in Best Buy's for years, but using the Geek Squad I discovered that Best Buy has the best deals on electronics and appliances! I check out in store specials whenever I am there, and I like the emails on their deals. Staff is very friendly and NO pressure sales people. Plus they have a clean rest room!

I recently visited the Best Buy in Newport News and had an outstanding experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help. I purchased a flash drive along with a Best Buy Membership, and the process was seamless. The employees ensured I understood all the membership benefits and even offered tips on maximizing my purchase. The store was well-organized and easy to navigate, making it simple to find exactly what I needed. Checkout was quick, and the customer service truly exceeded my expectations. I happily give this Best Buy location 5 out of 5 stars for its excellent service, helpful staff, and smooth shopping experience. I highly recommend this store to anyone looking for quality electronics and exceptional customer care!

I do wanna give this 5 stars but I'm giving it 4 stars because I don't think it should cost so much money to get help and I don't think They helped me correctly when I asked for help they made my laptop act weird I am lucky that I was able to mess with it myself to get it At least okay But I'm not calling thim back until I really need the and Keep a good eye on everything and speak up Before they break my laptop and I have to buy a new one out of my pocket not right Last thing too much money for a membership for only one year I will tell the people the truth if they ask me about the membership

I wasn’t sure if My Best Buy Total would be worth it at first, but it ended up being more helpful than I expected. The biggest thing for me is not having to stress about protection on my devices. Electronics are expensive, and knowing repairs or issues are easier to deal with gives peace of mind. I’ve also used the tech support, and it saved me time instead of trying to figure everything out myself. It’s probably not necessary if you only buy something once in a while, but if you have multiple devices like headphones, a laptop, or gaming stuff, it makes more sense. Overall, I like the convenience and the feeling that my stuff is covered.

I’ve had the Best Buy Total membership for a while now, and it’s been well worth it. The included protection plans give me peace of mind on my purchases, and the free delivery and installation perks have saved me both time and money. I also appreciate the extended return window and the access to tech support when I need it. Overall, it makes buying electronics feel a lot less stressful and more convenient. Definitely a solid value if you shop at Best Buy more than occasionally.

I’ve had an excellent experience with the Best Buy membership. The perks alone make it worth it—exclusive discounts, extended return windows, and access to special deals I wouldn’t get otherwise. The savings add up quickly, especially on tech purchases and accessories. Customer service has also been a huge plus. Every time I’ve needed help, the staff has been knowledgeable, friendly, and genuinely willing to go the extra mile. The convenience and peace of mind the membership provides make shopping at Best Buy even better. Highly recommend the Best Buy membership to anyone who shops here regularly or wants extra value and support with their purchases.

I didn’t get this membership just for discounts. I got it for peace of mind. What surprised me the most is how much the membership has actually saved me time, not just money. A few months ago, one of my devices started acting up right in the middle of a deadline. I walked into Best Buy expecting a long wait, but being a Total member changed the entire experience. I was helped immediately, they diagnosed the issue on the spot, and I left the store feeling like I had my own tech team. The part I appreciate most is the consistency. Every time I think I’ve already gotten my “value” out of the membership, something else happens . a price drop refund, a free service I didn’t know I had, or a perk that makes a purchase easier. It feels like the membership works in the background for me even when I’m not thinking about it. It’s rare that something you pay for actually lowers your stress, but this one does. That’s why I keep it.