Customer Ratings & Reviews

I originally signed up for the Best Buy Total membership mainly for the warranty coverage and the extended return policy. It’s a yearly membership, and you get one year of warranty when you first sign up, with a second year added if you renew—but the warranty does not extend beyond two years, even if you continue renewing after that. That limitation aside, I’ve genuinely enjoyed and made good use of the price protection feature. Being refunded the difference when items go on sale shortly after purchase has saved me money multiple times. Because of that, I’m comfortable paying for a second year. After that second year, though, I struggle to see much incentive to keep the membership unless additional long-term benefits are offered.

If you are someone who regularly purchases devices of any kind, this is the way to go. The membership typically pays for itself several times over. I paid for it in January and needed a diagnostic on a device. With them diagnosing and installing, and me just needing to purchase the part, it relieved so much stress and they were so knowledgeable, communicative, and the overall efficacy of the program is top tier ! I’ve been a best buy total tech member for 4+ years now and will be for life

I have been a Total Tech member for years mainly for Geek Squad services. I am not a computer expert by any stretch and relie heavaly on Geek Squad Selinsgrove. Big shout out to Agent Carr and Morgana. I have seen many agents come and go but they keep my computers going. Only negative is I am 25 miles away one way and after dropping a unit off, the in a day or two its another 25 mies to pick it up. But that`s part of it. Another great thing about Total Tech is I think 90 day returns instead of 15. There are many other perks to being a TT member. I urge everyone to talk to a Best Buy sales staff person to get low down on Total Tech. Wouldn`t be without it!

I was on the fence about My Best Buy Total, and now I’m firmly in the “why didn’t I do this sooner?” camp. Between the member pricing, extended returns, included protection, and Geek Squad support, this membership quietly saves me money every time I shop. The peace of mind alone is worth it—no stressing over protection plans or tech support when something acts up. Whether I’m buying gaming gear, home electronics, or random tech upgrades I definitely needed, it’s nice knowing I’m covered. If you shop at Best Buy more than once or twice a year, this membership just makes sense. It’s one of those rare subscriptions that actually earns its keep instead of collecting dust. Highly recommend to anyone who likes their tech protected and their wallet slightly less angry.

Best Buy Geek Squad Membership is awesome. I took my laptop in because I couldn't get to boot up correctly. The Geek Squad found the problem, upgrade my memory and everything works perfectly. Thank you Geek Squad, you guys are amazing. I also love shopping in their Outlet Store, they have very good sales. I just bought a 50 inch Roku TV for $249 from there.

I’ve had the My Best Buy Total membership for a while now and it has been really useful. The tech support and protection plans give peace of mind when buying electronics, and the member pricing is a nice bonus. I also like how easy it is to get help in store or online when something comes up. Overall it’s a great membership if you buy tech products regularly.

I was greeted and helped professionally by one of your tech's and I was told that they tried to revive my old desktop computer and it wouldn't work. I told the tech that I knew the computer was old and originally wanted to give it to Best Buy for recycle purposes. Everything was taken off the old computer and put on my external drive. Thank you, Geek Squad for your excellent work!!!

I’m a loyal member for over 20 years; I love the geek squad services for all my tech equipment; the tech services that remote to my laptop, install security apps; clean my laptop and offers and makes suggestions for my apps to correct glitches is awesome! The warranty’s are a great value for all merchandise that I purchase from BestBuy, freezers, washer and dryers, TVs and computers and all Apple products, ie., watches, laptops, iPads, iPhones; printers, cameras etc. I recommend to all my family and friends. I love the thought of security and warranty for my purchases!

I’ve been really happy with the Best Buy Membership so far. The extended return window alone has been a huge benefit, especially when buying electronics that need real-world testing. I also appreciate the member-only discounts and free delivery on larger item. it’s saved me money more than once. Customer support has been smooth and stress-free when I needed help, and the included protection plans give extra peace of mind on bigger purchases. If you shop at Best Buy even a few times a year, the membership quickly pays for itself. Overall, it’s a solid value that makes shopping easier, safer, and more convenient. I’d definitely recommend it to anyone who regularly buys tech or home electronics from Best Buy.

I don't find geek squad is that great or helpful. I had a issue with a tv and geek squad was horrible with how to handle the issue and knowledge of how to handle the issue. I just want you the costumer that best buy takes your money for extra coverage but depending on the tv manufacturer warranty I payed and they didn't cover it or even helped on the issue I had to go back to the tv manufacturer they took care of it because the had to they gave a 2 year warranty on their tv and I wound up getting a refund because they don't carry or have a better quality tv. But to get the refund it took almost 2 months. So no tv for that amount of time I don't recommend getting the extended warranty that best buy offers in my opinion. Hope this helps.

This membership is a genuinely strong value. The exclusive member pricing alone makes a difference, but pairing that with unlimited Geek Squad support takes it to another level. And having protection plans automatically tied to your purchases adds real peace of mind. They’re called Best Buy for a reason — they consistently deliver the best mix of savings, support, and confidence in what you’re buying.

My Oura ring has helped me in managing my sleep apnea more accurately than the app from my CPAP. Tracking O2 sats and without keeping me from sleeping like the devices that my pulmonologist and my sleep doctor order for me. I easily get a week on a single charge, unlike the 36 hours on my Apple watch. This accurately forecast my stress which also helps me to manage my diabetes and my polycythemia.

I have had the extreme pleasure of purchasing my Best Buy total plan. It has come in handy to use the services to repair the laptop I bought for my mom during her last months of life. The staff was able to fix the issues expeditiously in order for me to get it back to her for her enjoyment. The one price paid per year is totally worth it when you look at the possibility of extreme costs for repairs without this service. I made a great decision to purchase and have used the service of other occasions, saving me a lot of money. I would definitely recommend it.

At first I wasn’t convinced, then I thought, it costs more than that if I take my computer in twice a year in McMinnville. So I signed up. After leaving the store I found I had forgotten to mention a second large problem. With the yearly subscription, I was able to access remote services. WOW, how great. No travel, great service! All fixed. Best $179 I’ve spent in a long time!

I decided to purchase the My Best Buy Total™ membership because I was buying a $1,000 computer and wanted extra protection, and honestly, it has been a very good decision. From day one, the accidental damage protection gave me a lot of peace of mind when using my devices without worrying so much about something happening to them. Another point that really surprised me was the 24/7 technical support. It’s reassuring to know that if I ever have a question, I can contact them directly at any time. I’ve also taken advantage of an exclusive $5 discount on a recent purchase, which helps offset part of the cost of the membership. Overall, my experience has been very positive. I truly feel that I’m getting value for what I paid, and having my devices protected along with support available whenever I need it makes the membership absolutely worth it.

Review:The My Best Buy Total™ membership has completely transformed how I shop for tech and appliances. From exclusive member pricing to unlimited Geek Squad support, the benefits are both practical and generous. I especially appreciate the included protection plans—knowing my purchases are covered gives me total peace of mind. The customer service is responsive, and the setup process was seamless. Whether you're upgrading your devices or managing a household, this membership delivers real value. Highly recommended for anyone who wants convenience, savings, and expert support all in one package.

I’ve had the Best Buy Total yearly membership for a while now, and it’s been more useful than I expected. The extended protection on purchases, free delivery and installation, and 24/7 tech support make a big difference, especially if you buy electronics regularly. I’ve already saved money on repairs and setup help, which easily offsets the membership cost. What I like most is the convenience — knowing I can walk into the store or chat with support and get help without extra fees. If you shop at Best Buy more than a couple times a year or own a lot of tech, this membership pays for itself and gives real peace of mind.

I purchased this because my step-dad is in need of computer help that im not always able to give him . The staff and service have been excellent and im very pleased with the fact that everyone i have dealt with is very noligable and have answered and question big or small that I or my step-dad have had . I would definitely recommend this to anyone that isnt the most technically sound in certain aspects of electronics and computers.

I was not thrilled to have to make this purchase initially. I went into GeekSquad after my PC tower would not turn on. The fans would start and then it immediately would turn off. When I brought it in, they basically told me that the membership would likely end up costing less than whatever repairs were determined to be needed. 180 felt steep. But after everything that turned out to be wrong with my old pc, and the work that i had them do with my new one, it was absolutely worth the price. It covered all of my diagnostic, repair charges, and data transfers and now Im covered for the entirety of this year for any other device that may have issues. While it doesnt cover the cost of parts, it does cover services and that turned out to be a much better deal! Staff were fantastic through and through.

About a year ago I was getting ready to start school and needed a new laptop, I was unsure and uneducated on what would be the best fit for me. Thankfully, my husband took me down to best buy and I had a great experience. The staff was very well educated and did not try and force me into something that I did not need. I was only needing something that would get basic things done. Like logging into school power points to follow along in class, essays, the Web so I could do research and watch educational videos. I ended up purchasing the Samsung laptop which has done everything I've needed effortlessly. I did have some technical issues but that was cleared up quickly because Thankfully I also purchased a two year best buy warranty that allowed me to contact their "Geek squad" and let me tell you, they are life savers! I was able to get back to focusing on my education quickly.