Customer Ratings & Reviews

I have to be honest -- this membership had to have been developed with me in mind! I am not one who does many intricate activities on my computer. Sometimes when I am on my computer, I will click on an area to find out what it does or just try to set up a new (to me) "arrangement" to try out on my computer. That is, usually, when I find that I shouldn't have done that because something on the computer stops functioning or I can't access certain areas of my technology. Having faith in myself as being able to "figure things out" or search and find a site on the computer that will guide me to getting out of my predicament, I proceed. Then, a snowball effect takes place and I can no longer access or change anything on the computer and it just doesn't work. This is where my membership in the Best Buy Total Membership is the greatest. I go in to consult an agent who can deal with any issue I may have created and fix it! If I just went in or made an appointment to get help, it would be something that would take more than the allotted twenty minutes to take care of or I need to be taught how to do some things which are not covered by a short or one time visit. If I did just sign up to have a random lesson, I would have to pay for that referral - which may turn out to be a cost more than my one year membership. Therefore, I am ahead, have competence in the help and/or teaching done, have confidence that I will leave really knowing what to do (or not do), and with a fixed computer if such is needed. And, my membership covers everything! This is one place worth it to have a membership!

I really have to highlight a number of individuals who helped me during my purchase experience. I initially came in just to address a problem with a hard-drive at GeekSquad. But, due to the seriousness of issue, I had to visit a few different departments to get everything I would need. I want to first give a huge shoutout to Erika at the GeekSquad desk. She could not have been more lovely to deal with. I was facing some rather large expenses because my poor hard-drive had a critical malfunction and needed to be sent away. She took ample time explain the whole process and made sure I understood what my options would be. She was friendly, informative, and patient. With her help, I felt I was making the best decision to address my needs. Brian is the next gentleman who helped me. I needed an external hard drive to transfer data from my damaged drive. I later found out he came over from a different department just to help me because he saw I was alone. There were different models available but her really helped me zone in a great product for the best price. I never felt like he was trying to upsell me and I felt great about the product he picked out for me - it was exactly what I needed. Brian then pointed me to Cloudy to help me find a keyboard for a Samsung tablet. I was unfamiliar with these products since it was really for my dad. He really helped me find something that would hopefully suit my dad's preferences. He was clearly knowledgeable and reassured me that it was simple enough to buy products, try them out, and if they don't quite fit your needs, the return policy was generous enough to give me opportunities to find something else. Next was Jey in the laptops section. I was facing the prospect of having to retire my 15yr old monster Alienware because it cooked 2 hard-drives. I hadn't purchased a computer in so long, I wasn't quite sure where to begin. I explained my situation and what kind of workload I typically do. Jey pointed me to 2 laptops he was confident would meet my needs and was within my budget. I was so thrilled by each computer and the price-points, I actually wound up purchasing both. Jey was spot on - they are exactly what I wanted. Andrew was the closer for my experience. He handled my purchases for the day. This is where everything really came together. He offered some great advice as far as additional options for products. He showed me the current generation of Alienware laptops and I was suddenly on the edge of making a completely different purchase but he assured me there was no pressure. He told me the laptops I was buying were more than enough to handle my work and their formfactor was a bit more comfortable. He then explained BestBuy's My Total Membership and how I might benefit considering my situation. After considering everything I had gone through; the repairs for my hard-drive, the money I might save on the backend, and the product protection for everything was buying, this was a really smart idea. My Total has saved me money and given me peace of mind. And one day, I will return to buy another Alienware. Honorable mention to Liam. Although he didn't directly help me, I saw him deal with an unruly customer. Liam maintained composure and handled the situation with grace and professionalism. Lastly, as I was leaving, I happened to meet Travis - the store manager. He was all smiles and offered a genuine sense that he cared about my experience at the store. I can't emphasize enough how much I enjoyed my experience at this location and with these people. I was facing some serious trouble and big expenses. But I got the most value for my money and the service felt sincerely personal. I'm a customer for life.

I decided to purchase the My Best Buy Total™ membership because I was buying a $1,000 computer and wanted extra protection, and honestly, it has been a very good decision. From day one, the accidental damage protection gave me a lot of peace of mind when using my devices without worrying so much about something happening to them. Another point that really surprised me was the 24/7 technical support. It’s reassuring to know that if I ever have a question, I can contact them directly at any time. I’ve also taken advantage of an exclusive $5 discount on a recent purchase, which helps offset part of the cost of the membership. Overall, my experience has been very positive. I truly feel that I’m getting value for what I paid, and having my devices protected along with support available whenever I need it makes the membership absolutely worth it.

I was not thrilled to have to make this purchase initially. I went into GeekSquad after my PC tower would not turn on. The fans would start and then it immediately would turn off. When I brought it in, they basically told me that the membership would likely end up costing less than whatever repairs were determined to be needed. 180 felt steep. But after everything that turned out to be wrong with my old pc, and the work that i had them do with my new one, it was absolutely worth the price. It covered all of my diagnostic, repair charges, and data transfers and now Im covered for the entirety of this year for any other device that may have issues. While it doesnt cover the cost of parts, it does cover services and that turned out to be a much better deal! Staff were fantastic through and through.

My Best Buy Total is a strong membership option if you frequently shop for electronics or want built-in protection and support. At $179.99 per year, it’s not cheap—but if you’re buying big-ticket items or need regular tech help, it can pay for itself quickly. Key Benefits I’ve Noticed: • 2 Years of Product Protection: Most purchases are automatically covered for two years, including accidental damage. This alone saved me from buying separate protection plans for a laptop and a pair of earbuds. • 24/7 Tech Support: I’ve used the tech support a few times for setup help and troubleshooting. The agents were knowledgeable and patient, and it’s great knowing I can call anytime. • Extended Return Window: You get 60 days instead of the standard 15, which is a lifesaver when testing out gear or buying gifts. • Free 2-Day Shipping: Orders arrive fast, and there’s no minimum purchase requirement. • Exclusive Member Deals: I’ve caught a few solid discounts that weren’t available to regular shoppers, especially on accessories and peripherals.

My experience with My Best Buy Total™ has been exceptional from day one. This membership truly delivers incredible value with its exclusive discounts, protection benefits, and unlimited Geek Squad support. Every purchase feels more secure, and the peace of mind it provides is unmatched. I’ve saved money on multiple purchases, received fast and reliable technical support whenever I needed it, and enjoyed a smoother overall shopping experience thanks to the added perks. Best Buy has clearly designed this membership to make life easier for its customers, and it absolutely shows. In short, My Best Buy Total™ has exceeded my expectations, and I’m extremely satisfied with everything it offers. I highly recommend it to anyone looking for convenience, protection, and real savings.

I love being able to get the work I need done on my computers without being overcharged. I do however, have issue with buying a new Mac and being told I could not get the 20 minute instructional on the Mac when I was picking up a computer that had a hard drive erased, another that was to have its drive moved to the Mac, and picking up the Mac (that did not have set up the apps I requested) that was not ready. Only to be told I had to set up another appointment when an in-person agent originally set up the appointment knew my situation and assured me I would be given a 20 minute lesson on the Mac. One agent tried to be as helpful as possible as the other was trying to rid of me. In the end I was asked if we were I was good (my first Mac). I asked how to shut it off. That should be at the basic of instruction. Just because they know does not mean I know. Most of the techs were wonderful, but one ruined my experience. When I asked how to shut it off, I think she realized I was clueless and really needed help. Instead I found a place on my Mac that walks me through some of the basic issues and have reached out to friends or You Tube for other concerns. Something that could have been explained by the techs in a 20 minute walk through. After spending that much money and telling them my fears of transitioning to a Mac from a PC, they should have been more understanding.

About a year ago I was getting ready to start school and needed a new laptop, I was unsure and uneducated on what would be the best fit for me. Thankfully, my husband took me down to best buy and I had a great experience. The staff was very well educated and did not try and force me into something that I did not need. I was only needing something that would get basic things done. Like logging into school power points to follow along in class, essays, the Web so I could do research and watch educational videos. I ended up purchasing the Samsung laptop which has done everything I've needed effortlessly. I did have some technical issues but that was cleared up quickly because Thankfully I also purchased a two year best buy warranty that allowed me to contact their "Geek squad" and let me tell you, they are life savers! I was able to get back to focusing on my education quickly.

I recently used Geek Squad for computer diagnostics and cleaning, and the service was excellent. The team was professional, friendly, and explained everything clearly before starting the work. They cleaned the dust, checked the cooling system, and made sure the computer was running perfectly. They also reviewed my water cooling system and made helpful recommendations without trying to sell unnecessary parts. The turnaround time was much faster than I expected, and the price was fair for the level of service and expertise. Overall, the Geek Squad made the entire experience easy and stress-free. If you need computer repairs, maintenance, or technical support, I highly recommend them.

I usually say this is the BEST TOP Value. I had to have Geek Squad out to work on my computer, connect 2 TVs & fix my CD player to where I could play music 24/7 I had to pay $286+++ dollars & the TV's work but my computer still has some issues & the CD player worked until they drove off. I went into the BEST Buy & talked to Geek Squad & the technician said it depends on the manager. i asked for the Geek Squad to return as I had 30 days & even sent in 2 requests No one showed up and no one contacted me and I spent all that $$$ for jobs incomplete. This is the first time my Warranty did not pay off.

I’ve been a My Best Buy Total™ member for a while now, and it’s easily one of the best investments I’ve made for my tech. The coverage and protection alone are worth it. I never have to stress about accidental damage or repair costs. But what really stands out is the level of service. Every time I’ve needed help, the support team has been fast, knowledgeable, and genuinely friendly. The exclusive member benefits — like free Geek Squad tech support, product discounts, and extended warranties — make upgrading or maintaining my electronics effortless. Whether it’s setting up a new device, troubleshooting, or getting priority service, Best Buy really delivers. If you own multiple devices or just want complete confidence that your tech is protected, the My Best Buy Total plan is 100% worth it. It pays for itself in convenience, savings, and peace of mind.

I came to the store at Walker Lake rd. at about 5 PM Tuesday 11/25/25. I needed and bought a printer and ink cartridge with the help of a young man ,very knowledgeable, has been there about 3 years and is working his way through college. I'm so sorry I forgot his name and the floor supervisor's name also. They both helped me settle a problem that I have had for about a year with my BB Total Yearly Subscription. It started out as double billed last year, one cancelled, and my Web root Secure Anywhere subscription cancelled, After fixing that issue last January, I find I have a BB Total still on record as expired after 6 Months! These 2 employees worked the issue out and I am now still a Total Yearly, Happy Member! JohnP

Here are three perspectives on why membership is worth the price: Value for Money: Membership often provides access to exclusive benefits, discounts, and premium services that exceed the cost of the membership. Whether it's priority access, special events, or personalized support, the perks often outweigh the fee. Long-Term Savings: While the upfront cost may seem significant, memberships usually offer long-term savings. Subscriptions can reduce the need for single purchases, making them cost-effective over time. Total Tech Memberships enriches the overall experience of owning products that utilize the internet. This added value can significantly enhance satisfaction and peace of mind.

Recently I purchase a Best Buy membership along with two MSI 15.6” thins and they have preformed far beyond my expectations, though the fans can be loud my temperatures while playing demanding games are beyond satisfactory. This is a perfect laptop for gamers and student alike as I have used it for both. I upgraded the ddr5 from 8gb to 16gb for both laptops and the tech team there was happy to install for me since I was on the go, and this was a free service included in my Best Buy total membership. They provide diagnostic as well as data transfers along with many other services included with my membership purchase. I 100% will be repurchasing when my plan expires. It’s beyond worth the money and my family and I will surely remain customers for life due to the quality of service I received.

The My Best Buy Total™ membership, priced at $179.99 annually, offers a comprehensive suite of benefits tailored for tech enthusiasts and frequent Best Buy shoppers. Key perks include: • 24/7 Geek Squad® Support: Access to expert assistance for all your devices, regardless of where they were purchased. • Up to 24 Months of Product Protection: Coverage on most new Best Buy purchases, including AppleCare+ for eligible Apple products. • Exclusive Member Pricing: Enjoy special discounts on select items. • Free Delivery and Installation: Complimentary services on qualifying purchases. • Extended Return Window: A 60-day return period on most products. Many members find the subscription valuable, especially when purchasing high-ticket items like laptops, TVs, or appliances. The combination of tech support, extended warranties, and exclusive deals can lead to significant savings and peace of mind. However, some users note that the membership’s value is maximized for those who frequently shop at Best Buy or require ongoing tech support. For occasional shoppers, the benefits may not outweigh the annual fee. In summary, if you’re a regular Best Buy customer or need consistent tech assistance, the My Best Buy Total™ membership can be a worthwhile investment.

If you are a tech enthusiast, a frequent gadget upgrader, or just someone who values peace of mind with their electronics, you absolutely need the Best Buy Total membership. Beyond installations, the repair and protection benefits are phenomenal. Knowing that my devices are covered for drops, spills, and malfunctions, often with $0 deductible, takes away all the stress of owning expensive electronics. And the member-exclusive pricing and extended 60-day return window just seal the deal. For anyone who relies on tech to keep their home running smoothly, this membership moves Best Buy from being just a store to being a reliable, personal tech department. Highly recommended!

Great value for what you get. I love the peace of mind of knowing that I’m covered if I buy from Best Buy. For a small yearly fee I get covered on items that I would be buying regardless at the same price whether I bought it on Amazon or some other retailer I just feel like my money goes further at Best Buy because of this program. Generally, it’s easier to just hop on the computer. Have it show up at your door sometimes same day through Amazon, but when the price is the same and you have greater coverage, Best Buy is easy to access great at keeping their website accurate for in stock items. they have plenty of locations and plenty of options. I really couldn’t be happier.

I have been a Best Buy Total member for years. I would not go without purchasing this membership to protect all your electronics and other purchased products. Having the membership will save you money if your items break down or if something happens. I have total security if anything should happen to my electronics.As a longtime Best Buy Total member, I can't emphasize enough the value of this membership. It’s not just a purchase; it’s peace of mind for your electronics and other valuable products. With this membership, I save money on repairs and replacements if anything goes wrong. Knowing that my electronics are protected gives me total confidence in my purchases. Don’t miss out on the security and savings that come with being a member!

I want to express my sincere appreciation for the exceptional service provided by Sean Medford from the Newport News Best Buy. Although I purchased my computer at the Williamsburg store, I required additional assistance setting it up at home and Sean went above and beyond in every way. He arrived right on time, explained everything with clarity and patience, and demonstrated an impressive level of technical knowledge. What really stood out was his kindness, professionalism, and genuine desire to help. Sean made sure every question was answered and every issue resolved, all while maintaining a friendly and respectful attitude that immediately put me at ease. His partner, who accompanied him, was also excellent—together they made a fantastic team. Best Buy should be extremely proud to have employees like Sean and his partner. Sean's expertise, communication skills, and customer care are exactly what set the company apart. Thanks to him, I feel much more confident using my new computer, and I’ll absolutely turn to Sean at the Newport News location again because of this experience.

I was very satisfied with my Total Tech membership. I thought is was a good thing to have when problems arise. Now I am not so sure. I was able to bring my laptop in to the GEEK SQUAD and they would help or fix the problem. Now my new laptop has only a 2 year free service and then there is a monthly charge. The Total membership seem to go up and the services that were included now have to be paid for. On the reccomendation of recommending Total memebership there should be a MAYBE to check off.