Customer Ratings & Reviews

About a year ago I was getting ready to start school and needed a new laptop, I was unsure and uneducated on what would be the best fit for me. Thankfully, my husband took me down to best buy and I had a great experience. The staff was very well educated and did not try and force me into something that I did not need. I was only needing something that would get basic things done. Like logging into school power points to follow along in class, essays, the Web so I could do research and watch educational videos. I ended up purchasing the Samsung laptop which has done everything I've needed effortlessly. I did have some technical issues but that was cleared up quickly because Thankfully I also purchased a two year best buy warranty that allowed me to contact their "Geek squad" and let me tell you, they are life savers! I was able to get back to focusing on my education quickly.

I went to Geek Squad after my very disappointing visit to the Apple store!! The personel was welcoming , professional and knowledgeable, very willing to help me!! They suggested I buy the membership!! Great suggestion!! They worked for 4 days to recover my data (where Apple did not even want to look into my problem), helped with my phone and all that for $179.99 and with that I have support for a year!! Money very well spent!!

My experience with My Best Buy Total™ has been exceptional from day one. This membership truly delivers incredible value with its exclusive discounts, protection benefits, and unlimited Geek Squad support. Every purchase feels more secure, and the peace of mind it provides is unmatched. I’ve saved money on multiple purchases, received fast and reliable technical support whenever I needed it, and enjoyed a smoother overall shopping experience thanks to the added perks. Best Buy has clearly designed this membership to make life easier for its customers, and it absolutely shows. In short, My Best Buy Total™ has exceeded my expectations, and I’m extremely satisfied with everything it offers. I highly recommend it to anyone looking for convenience, protection, and real savings.

The customer service has been outstanding. The store associate who helped with the purchase in Pasadena was very helpful and patient. He explained the various features of different computers; he was not high pressure. The GEEK squad has been extremely helpful in setting up the computer and transferring data from my old computer. The Services Experience Manager was available, responsive, and extremely helpful via e-mail to help troubleshoot a number of issues. The membership has already proven to be well worth the investment.

I had to restart my membership because I was having an issue with my printer not working with my laptop. So learned that once you purchase new items their are a lot of updates that are needed to be done and I went to a different location from where I purchased my laptop and printer phone, and I receive a lot more help and I also enjoyed being able to talk to my geek squad over the phone to continue with my setup with my laptop and my printer thanks you guys

I’ve had a great experience with the Best Buy Total membership. It’s incredibly convenient knowing that my purchases are protected and that I have access to support whenever I need it. The extended warranty and included services give real peace of mind, especially for electronics I use every day. The membership honestly pays for itself through the savings on protection and services, and the customer service has been reliable and helpful whenever I’ve needed it. Overall, it’s a solid value if you shop at Best Buy regularly and want extra protection and ease.

I'll be 100% honest - I am a technology amateur. Every time I have questions everyone at Best Buy has been very helpful. I've used the Geek Squad who answers my questions and helps me with my devices without making me feel dumb. They helped me set up my new computer and transfer all the data from my old laptop to the new Lenovo. The people on the floor are always very helpful and polite and Management has been knowledgeable and reassuring. I also like the additional product coverage for peace of mind. For someone like myself who needs a source of technology support, product information and reassurance they Best Buy Total Membership has been wonderful.

I’m have had the Best Buy Membership for several years. I’ve used it to help with my computer repairs and IPhone. Recently I purchased several appliances and it’s great cause they cover an extra 2 years warranty on all of the 5 appliances!!! It is a little pricey however everything nowadays is and it’s worth it! I have also used their online chat services and with some purchases I sometimes get some money from Best Buy to use on items I buy there. I’ll continue to pay for the membership! Thanks Best Buy

Purchase new printer could not get printer to connect so call Best Buy techies $129 to come out so send him out when tech arrived I asked him to make sure scan worked so he got done said all set to go . Week later go to ise scan don’t work so call Best Buy guy on phones says I can fix that remote so for $179 year of service . I said just payed $129 he said you will need to ask for refund . Well I went to Best Buy they 2 different deals can’t refund but we can send guy back out I said it works now . So just sign up for $179 for years worth of service .

Best Buy has been my go-to for a few years starting from simply wanting a new phone that wasn't loaded with phone company apps I didn't want and couldn't delete. I prefer my electronic devices shiny and new, usually purchasing from the Cascade Station location because I have such positive experiences. Recently I bought my first gaming PC and as expected the associate spent all the time I needed answering many questions and helping me with comparisons. I love it. Super quiet and faster than anything I have used prior. The BB membership has proved worthwhile and pays for itself with service and discounts. Very happy, highly recommend.

Love this service provided by Best Buy. I have used them for many different reasons from installing Alexa in my car, setting up ring devices all over my home, many repairs on phones,iPads and computers. Help with routers and picking out the best one for my situation.. everyone I have come in contact with has been knowledgeable and understanding. This is the best service I have ever bought for myself.

The My Best Buy Total™ membership, priced at $179.99 annually, offers a comprehensive suite of benefits tailored for tech enthusiasts and frequent Best Buy shoppers. Key perks include: • 24/7 Geek Squad® Support: Access to expert assistance for all your devices, regardless of where they were purchased. • Up to 24 Months of Product Protection: Coverage on most new Best Buy purchases, including AppleCare+ for eligible Apple products. • Exclusive Member Pricing: Enjoy special discounts on select items. • Free Delivery and Installation: Complimentary services on qualifying purchases. • Extended Return Window: A 60-day return period on most products. Many members find the subscription valuable, especially when purchasing high-ticket items like laptops, TVs, or appliances. The combination of tech support, extended warranties, and exclusive deals can lead to significant savings and peace of mind. However, some users note that the membership’s value is maximized for those who frequently shop at Best Buy or require ongoing tech support. For occasional shoppers, the benefits may not outweigh the annual fee. In summary, if you’re a regular Best Buy customer or need consistent tech assistance, the My Best Buy Total™ membership can be a worthwhile investment.

I have had Best Buy- Geek Squad membership since year 2017. During the Covid-19 pandemic, the remote Geek Squad IT Techs had fixed my many HP com puter issues. They were my very knowledgeable, pleasant tech experts! On December 16,2025, I had the Geek Squad team dismantled my hacked [2] non-functional HP computer. I purchased a Chromebook that I like very much. I also purchased another annual Geek Squad membership from the South Maryland Pkwy store, Las Vegas, NV.

I came in needing a laptop repaired and was told that this membership would save me money and give me more access to things like unlimited geek squad support including for items I didn’t buy from Best Buy but needed help with and access to exclusive deals from Best Buy. The membership renews annually from the day you got it and I’ve enjoyed having it so far. I only rated it 4 stars because I recently got it and haven’t been able to truly use it a ton yet, but it seems great so far

My Total Best Buy membership has been completely worth it. I love the peace of mind that comes with extended protection, free delivery and installation, and access to members-only pricing. The convenience of knowing I can get help with tech support or repairs without extra hassle really sets this membership apart. Best Buy continues to be my go-to for electronics because the Total membership saves me time, money, and stress. I highly recommend it to anyone who regularly purchases or relies on technolo

I BROGHT MY HP LAPTOP TO GEEK SQUAD AT BEST BUY. IT WOULDN 'T COMPLETE THE START FUNCTION. THEY HAD TO REPLACE THE MAIN DRIVER AND DISC AND OTHER THINGS I DON'T UNDERSTAND. THE PRICE WAS MINIMAL AND GOT A WARRANTY AND A I YEAR MEMBERSHIP INCLUDED. THEY WERE HONEST AND SAID IT WAS AN OLDER UNIT IT WAS WELL WORTH SAVING RATHER THAN BUYING A NEW ONE. IT NOW FUNCTIONS AS IT DID WHEN IT WAS NEW. MANY THANKS TO BUST BUY AND THE PEOPLE AT GEEK SQUAD. MP BEDFORD, TX.

My Best Buy Total™ is one of the best memberships I’ve had. The free delivery and installation alone saves a lot of money, especially for TVs, appliances, and large items. 24/7 Geek Squad support is fast, professional, and reliable whenever I need help. The extended protection plans give real peace of mind—repairs and replacements without stress. I also like the member-only pricing and priority service, which makes shopping smoother and faster. Overall, it’s a high-value membership that pays for itself quickly if you shop at Best Buy more than a few times a year. Highly recommended.

I’ve been a My Best Buy Total™ member for a while now, and it’s easily one of the best investments I’ve made for my tech. The coverage and protection alone are worth it. I never have to stress about accidental damage or repair costs. But what really stands out is the level of service. Every time I’ve needed help, the support team has been fast, knowledgeable, and genuinely friendly. The exclusive member benefits — like free Geek Squad tech support, product discounts, and extended warranties — make upgrading or maintaining my electronics effortless. Whether it’s setting up a new device, troubleshooting, or getting priority service, Best Buy really delivers. If you own multiple devices or just want complete confidence that your tech is protected, the My Best Buy Total plan is 100% worth it. It pays for itself in convenience, savings, and peace of mind.

Best Buy Total Membership is absolutely worth the cost year-round. The value goes far beyond occasional discounts — from unlimited computer diagnostics and tech support to included protection plans that rival AppleCare on eligible Apple products, it quickly pays for itself. Having expert help available for troubleshooting, setup, repairs, and software issues removes the stress of owning multiple devices. Add in extended warranties, protection on purchases, and priority service, and it becomes a true all-in-one tech safety net. If you buy, use, or maintain electronics regularly, the membership delivers consistent, real-world value well beyond the annual fee.

The Best Buy Membership has been an absolute game changer. From the moment I signed up, the value was undeniable. The exclusive discounts, extended return windows, and fast, hassle free service make every purchase feel effortless. What truly sets this membership apart is the level of support knowledgeable associates who go above and beyond, priority customer service, and real savings that add up fast. This isn’t just a membership; it’s peace of mind. Whether I’m upgrading tech, troubleshooting an issue, or planning a big purchase, Best Buy consistently delivers. If you want premium service, real value, and a membership that pays for itself, this is the one to get. Highly recommended.