Customer Ratings & Reviews
- Model:
- USBBY-B901037C-LGRY
- |
- SKU:
- 10100796
Customer reviews
Rating 1 out of 5 stars with 1 review
(1 customer review)to a friend
Rated 1 out of 5 stars
Terrible delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cushion may have been fine, but delivery and tracking were terrible, returned without opening the very damaged box. It said would come on the 12th, but was delivered on the 7th while we were out of town. Had we be told earlier when I called to try to confirm delivery info we would have waited to order
This review is from Bestier - 4" EGO Cooling Gel AeroFusion Memory Foam Mattress Topper - Queen
No, I would not recommend this to a friendBrand response from Bestier
Posted .We’re so sorry you had such a frustrating delivery experience with your Bestier cushion—this is totally not what we want for you. We feel terrible the tracking was off, your package arrived damaged (and you had to return it unopened), plus it showed up early on the 7th (instead of the 12th) when you were out of town. We also regret not giving you clearer info when you called to confirm delivery—that miscommunication shouldn’t have happened.
We’re already working with our logistics team to fix these issues, and we’d be happy to help with any return follow-ups if you need. Thank you for sharing this feedback—it helps us do better, and we hope we can make things right for you down the line.