Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $279.99
The comparable value price is $329.99

Customer reviews

Rating 2.7 out of 5 stars with 6 reviews

Rating Filter

33%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 1 out of 5 stars

    Fireplace still hasn't come in

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the stand online and I got it a day early actually, but the fire place never came in. I called customer support for both best buy and bestier and best buy completely blew me off and said they basically couldn't do anything accept for a refund that requires me to dissassemble what i've already built, which is everything expect the FIREPLACE. bestier's customer service actually gave me a tracking number with fedex however it still says the Fireplace is in California for the past 5 day's with no update, buy it at your own risk or don't and find something better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Faltan Partes (Parts Are Missing)

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did not come complete, it needs the fireplace

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst. Won't stay on. Keeps making an error and have to reolug in all the time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New center for the tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new tv and we figured might as well get a new entertainment center. we love it, the fake fireplace really warms up the place, the lights look cool at night, and it has plenty room for the other video consoles.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing fireplace insert, limited support options

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received tv stand but they failed to send a fireplace insert. Best Buy wants me to return the tv stand and hope they'll reship a tv stand and fireplace correctly instead of just shipping a fireplace insert. Offered $25 for missing part and nothing else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv stand fire place

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product recommend it to anyone. LED lighting is amazing so is the electric heater

    I would recommend this to a friend