Customers are satisfied with the TV stand's overall design and early delivery. However, there is significant dissatisfaction with the product due to the missing fireplace, which was a key feature of the entertainment center. Customers have expressed frustration and disappointment, reporting that the product arrived incomplete and damaged.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
Rated 1 out of 5 stars
Fireplace still hasn't come in
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered the stand online and I got it a day early actually, but the fire place never came in. I called customer support for both best buy and bestier and best buy completely blew me off and said they basically couldn't do anything accept for a refund that requires me to dissassemble what i've already built, which is everything expect the FIREPLACE. bestier's customer service actually gave me a tracking number with fedex however it still says the Fireplace is in California for the past 5 day's with no update, buy it at your own risk or don't and find something better.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Faltan Partes (Parts Are Missing)
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The product did not come complete, it needs the fireplace
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Missing fireplace insert, limited support options
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Received tv stand but they failed to send a fireplace insert. Best Buy wants me to return the tv stand and hope they'll reship a tv stand and fireplace correctly instead of just shipping a fireplace insert. Offered $25 for missing part and nothing else.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Tv stand fire place
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product recommend it to anyone. LED lighting is amazing so is the electric heater
I would recommend this to a friend
Customer reviews from Bestier
User rating, 5 out of 5 stars with 2 reviews on Bestier.
