Hi there, we’re truly sorry for the frustrating experience with the wrong item and the lack of resolution from the third-party seller—this is absolutely not the service we want you to receive. We completely understand your disappointment in not getting the correct product, and we’re grateful Best Buy’s customer service was able to assist with your refund. Rest assured, we’re following up with the third-party partner to address this inventory and fulfillment issue, ensuring clearer tracking of item numbers to prevent mix-ups moving forward. Thank you for taking the time to share your feedback—it helps us hold our partners accountable and improve for all customers. If you ever want to give our products another chance, please don’t hesitate to reach out—we’d be happy to assist directly.
