Customer Ratings & Reviews
- Model:
- 3967
- SKU:
- 6597421
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the CrossWave OmniFind All-in-One Multi-Surface Cleaner for its cleaning performance. The machine is also appreciated for being easy to use, operate, and store.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Best vacuum & mop ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and saves me time. It’s was so easy to use.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
Bissell floor machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine works very well. I like the fact that it is cordless and allows me up to three hours of use time. The floor is relatively clean works well on tile and laminate flooring but rugs not so much. The machine is easy to clean.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Crosswave is awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Crosswave we’ve purchased (upgrade), and this thing is awesome. Lightweight, easy to use AND easy to clean. Great purchase.
I would recommend this to a friend Buy this, nothing else, yes even with the 3 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bissell Crosswave does what I wanted, but not as awesomely as I wanted. I wanted a mop that sucked up the dirty water into a separate tank with hot water, and that's what it does. The crosswave has steam, but I don't need that, and neither do you, you just think you do. Pros: Sucks up dirty water into a separate tank away from the clean water, has a self clean option for the roller, gets the job done if the floors are clean. Cons: Mind you, I am very particular, and we have DIRTY floors, so this is not the strongest, meaning, I can wipe with a damp paper towel afterward and have a light brown tinge on it, still better than the mud my husband tracks through the house. I still feel the need to clean the roller, bottom roller area and tanks each use, loud, like loud, but I guess that's what you get when you have both a vacuum AND a mop in one!
I would recommend this to a friendBrand response from Bissell Team
Posted .Hi AnneElizabeth, thank you for sharing such a detailed review of your CrossWave OmniFind. We appreciate your honest feedback on performance and noise—it’s helpful as we work to improve. If you’d like tips for getting the best clean on heavily soiled floors or have questions about maintenance, please reach out to us at support.bissell.com. We’re here to help make your experience even better!
- Pros mentioned:Cleaning performance, Ease of use
Doesna great job cleaning the floor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a grear job cleaning the floor overall. Easy to use and clean. Good value for the money as well.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our vacuum/mop!! So easy to use and to change, very convenient. It picks up all the mess and mops pretty good.
I would recommend this to a friend - Pros mentioned:Ease of use
Efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a small machine and easy to operate and store. I don’t think that I would use it on very dirty floors.
I would recommend this to a friend Decent if you have patience
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I loved the mop and sweep at the same time feature but however dirty tank fills extremely quick. I had to do multiple dumps within the charge time for a small area.
No, I would not recommend this to a friendBrand response from Bissell Team
Posted .Hi, thank you for sharing your thoughts on the CrossWave OmniFind. We understand how frequent tank emptying can feel inconvenient, especially when cleaning larger or dirtier areas. The quick-fill is due to the machine’s strong suction pulling up debris and water efficiently, but we’d love to share tips to make the process easier. Please reach out to us at support.bissell.com—we’re happy to help!
Was OK with weak suction UNTIL IT BROKE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The light feature on the OmniFIND magnified the COMPLETE ABSENCE of PROPER PICK UP. Leaves behind crumbs and dust or streaking trails of mop water. The thing is possessed- turning on and off at will, and the short run time for the cordless mop makes it practically useless. More of a hassle than convenient- you can’t complete a room. Barely picking anything up you have to go over it and over it and over it - then the battery dies before you’ve gotten a chance to finish the floor in just one room. 1 STAR rating is being generous! I originally was going to give it 2 stars for weak suction. I SAID PRACTICALLY USELESS BEFORE - until it just stopped. BTW - I purchased this less than a month ago, but the return window is less than half of that. IF IT DOES NOT WORK PERFECTLY- the way you expect it to and want it to work - RETURN IMMEDIATELY - take it back ASAP! Yours might stop too and you are out both the money and the machine! I am familiar with many BISSELL products and it’s a reliable brand with easy to use products of good quality and great durability. I had a cross wave pet by BISSELL that worked well for over a decade - Unfortunately my son wanted to tinker with it to learn about vacuums. I’d still get a BISSELL, just not the omnifind.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
No more mopping
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wife was looking for an alternative to mopping. I feel like this is a better alternative than just pushing the grime and germs back and forth all over the floor
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for easy use. Would buy again. Cleans well.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Very good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it really helps with the pet hair and floor gets really clean. The price was really nice and on sale.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Bissel crosswabe
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this. I use it everyday my hard floors gave never been so vlean. I love ot so much i told my son to buy one. He lives his too! My favorite feature is the self cleaning option.
I would recommend this to a friend Potential battery issue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great, when it worked. Just a couple months in, it stopped holding charge on the battery.
No, I would not recommend this to a friendBrand response from Bissell Team
Posted .Hi Tony, thank you for sharing your experience — we’re sorry to hear your CrossWave OmniFind stopped holding a charge. That’s definitely frustrating, especially after just a few months of use. Battery issues can sometimes be resolved with a reset or charger check, but we’d love to help troubleshoot or explore warranty options with you at https://support.bissell.com.
- Pros mentioned:Ease of use
Great dasg to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use portable picks up good amount much quieter than my last vacuum best part no cord.
I would recommend this to a friend Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it was pretty good I havent used it often yet.
I would recommend this to a friendOkay with floors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't do so well with carpet. Wanted for both floor and carpet.
No, I would not recommend this to a friendBrand response from Bissell Team
Posted .Thanks for your feedback. We're glad the CrossWave OmniFind worked well on your floors, but we're sorry to hear it didn’t meet your expectations on carpet. While it's designed for multi-surface cleaning, it performs best on sealed hard floors and low-pile area rugs. For deeper carpet cleaning, a BISSELL carpet cleaner might be a better fit. If you'd like help finding the right formula, please reach out at https://support.bissell.com.
Practical for spot messes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does take a bit to charge. Practical for spot messes.
I would recommend this to a friendBrand response from Bissell Team
Posted .Hi Arturo, thanks for your review! We're glad the CrossWave OmniFind has been helpful for spot cleaning. Charging time can vary, but for quicker use, we recommend keeping it plugged in between cleanups so it's ready to go. If you have any questions or want tips for getting the most out of your machine, we’re happy to help at https://support.bissell.com.
The best equipmente
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I real y like this producto. I have been able yo use it, and the resultado are wonderful.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Best decision ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im in love with this vaccum definitely a cheat code to cleaning floors
I would recommend this to a friend
