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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 187 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the SurfaceSense Allergen Pet Lift-Off Upright Vacuum, particularly its strong suction and ease of use. Many appreciate its manageable weight and effectiveness on carpets, with some highlighting the overall performance and power. Additional features like the LED lights and various attachments are also well-received, and some users have noted its relatively quiet operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 187 reviews
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great vacuum for dog hair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this vacuum to replace a different brand cordless vacuum I had bought a couple of years ago. I have two German Shepherds and a Siberian Husky in my house, and needless to say there is a lot of dog hair. The cordless worked fine at first, but after a bit of time could not keep up. I am very impressed with this vacuum; the suction is really good, and I like the size of the canister. This works much better on the dog hair and the hair doesn't get wound up in the brush.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Suction

    Rated 5 out of 5 stars

    Really good vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent power and cleaning of carpet and hard surfaces. The lift off is easy and the tools work well. Maneuvers easily and has strong suction power.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum cleaner, it gets into areas out previous vacuum couldn't reach. It's very agile and the easy to clean when done. Good pricing at Best Buy. Can also get a variety of accessories for the vacuum, Highly recommend both the vacuum and Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    New Vac Cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great at picking up dog hair! Easy to vacuum steps!

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Bissell vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. We have three dogs so I am constantly vacuuming and the suction is strong

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love Love this Bissell vacuum it cleans so well makes my carpet look as if it were shampooed. Thank you best buy

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excited for our new vacum, it is quieter then the last one and to our shock on how well it cleans

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new vacuum because ours died. This is lightweight compared to my old vacuum, easy to clean and use. So far I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Have a dog and even petsit other people dog so it great to have. Love that works on hard floors, since I hate to sweep. Like that its easy to detach everything. Even inside the tank is detachable which is nice. It's a vacuum to have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great purchase!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum has been such a great purchase, it's perfect for my apartment!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bissell Vacuum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bissell vacuum was my best purchase so far. Easy to get around furniture and like how I can disconnect the canister for hard to reach areas. And picking up dog hair is the best feature.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lexington KY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freat product for whatci needed. I would recommend this vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    EXCELLENT VACUUM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING vacuum!!!! Love that it automatically senses & adjusts from bare floor to carpet. Vacuums excess cat litter off bare floor (previous vacuum would not pick up, only “spit” particles to another area on floor).

    I would recommend this to a friend
  • Pros mentioned:
    Suction, Weight

    Rated 5 out of 5 stars

    Bestbuy vacuum cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent suction power not to heavy can come apart. Awesome purchased. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing suction and power. Best pet vacuum on the market

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Bissel Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy to assemble. Very light makes it easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 1 out of 5 stars

    Thee worst!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS-easy to put together. Quick & easy to disconnect the hose for spills & reconnecting to continue to vacuum. Headlight & wand attachment light is great. Canister is easy to disconnect & clean. Very lightweight & easy to use the liftaway, but it's also awkward. Easy to switch floor thickness also. CONS-hard to push over thick but not plush carpet. There is kickback, so once an area is clean you are not going crazy when you see dirt again in that area...especially cat litter. The suction isn't good, especially the hose, it dropped cat litter back out. I literally watched cat litter bounce around in my carpet from the vacuum vibrations and saw pet fur still in the carpet. There is no suction off the hardwood floor when you're vacuuming half rug half hardwood floor. The last thing, this is important, it got clogged with pet fur AND the roller stopped working. Took the base off and noticed that the end of the roller (opposite belt side), had gathered and compacted pet fur. Easy fix, but it was a pain even with a needle nose pliers. In all honesty, very disappointed especially for a Bissel product. I have other Bissel equipment/appliance that I gladly stand behind, but not this vacuum. Only had it a day and am returning it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Lights, sensor, and attachments are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the lights. It definitely shows every little hair that needs to be vacuumed. The attachment hose needs to be much longer. The sensor is great, but not so much for little rugs. It is too much suction for smaller rugs. All in all it was definitely a good buy, especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Moves from carpet to hard surface easily. Easy to clean container.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has some flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good vacuum. I love the floor scense but the plastic tabs on the inside part of the canister broke in less than 4 months. We returned it and got the same vacuum so we like it, but if we have to take it back again we will go with a different manufacturer

    I would recommend this to a friend
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