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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 145 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers find value in the Premium Security software due to its user-friendly interface, comprehensive VPN protection, and robust security features. They appreciate the ability to protect multiple devices and the inclusion of a fully featured password manager. The competitive price point and coverage for up to 10 devices further enhance its appeal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 145 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Bitdefender experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender is highly-rated security software. I bought a laptop from Best Buy and had them install the software. It worked fine for a few days, but after that, the VPN was not connecting. Anyway, I returned the laptop (for other reasons besides that) and had BB install Bitdefender on my new laptop, but I am not sure that it is completely functioning. I will need to investigate this further. The issue could be with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended, fast pickup reasonable price great deal And cheaper than online renewal

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Defense

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall protection for surfing the we. Love the VPN. Been using it for years and never had an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Glad I made the move away from Norton to Bitdefend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Bitfender after some research. I’ve been using Norton 360. Got Tired of the constant pop-up ads and and always saying I’m at risk b/c I didn’t sign up for a feature. So far Bitdefender has been less intrusive and my computer isn’t bogged down like it was with Norton.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best and most affordable security for multiple devices

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bitfinder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this about a month ago. Definitely a good purchase. I really like that it comes with VPN that's a big one for me. Of course you gotta get the pricey one for the VPN but it's worth it and I get to protect about 10 devices including phones. Definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No complaints

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this works well, easy to set up hopefully it keeps me safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like some features...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace Kaspersky since the government decided to ban the product. I purchased Bitdefender because I saw several positive reviews. I like it but I don't like all of the features associated with this product. I found the Kaspersky version to be more user friendly and I've had to look up several things to find work arounds for some weird items I've encountered. I have had some issues using the Safepay features and hopefully things will get better as more time passes.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Potential threat buster!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the advice of a tech buddy, I got rid of Mcafee and tried bitdefender. After downloading, it scanned my computer and found a bunch of potential threats within minutes. Needless to say, I am happy I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I had made an online purchase. I had extended my pick up date however I had no phone and was unable to extend a second time. My order got canceled due to policy. Made no sense as it was paid. I went into the Burbank store and they helped me complete my order with ease. The service was over the top. I was ready to shop elsewhere but the team kept me with the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Suite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to this security suite about 2 years ago and been happy with program. I like the amount of features it has, the devices its compatible with, and the number of devices it covers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Had it 3 years in a row

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software never experienced slowdown. Thr Vpn is great as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Security for all your devices

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for Bitdefender Premium Security. We feel our phones/tablets/laptops are safer with Bitdefender.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and price, easy to install and use, quick customer service response, does not slow down system compared to previous other security software I've used. Am very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 4 out of 5 stars

    virus scan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to have good security and easy install. I would recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bitdefender is a Must Have

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender is a product i can truely rely on for value purchasing and security. Bitdefender is always improving its product with security updates definitely during useage well before the expiration date of renewal.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend if your serious about your privacy and security.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best secure software

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the very first time I use this software and is very secure.

    I would recommend this to a friend
  • Pros mentioned:
    Resource usage

    Rated 5 out of 5 stars

    Safety First

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using BitDefender for several years and recently upgraded to Premium. I find it effective, easy to navigate and configure, and a worthwhile product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anti virus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it was everything I would need for all my equipment

    I would recommend this to a friend
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