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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 17 reviews

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71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Pros mentioned:
    Clarity, Unlocked

    Rated 4 out of 5 stars

    The Blackberry q10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Blackberry and I like it, it's clear sounding, easy to use, the cameras soso. The best part is I purchased this phone unlocked and not on a contract, If you purchase this phone then I suggest that you sign up with Blackberry hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first phone got troble with keyboard and i will return it the second phone is very cool no problem with anything and i love it but first phone was in regular box but second was small and in paper not box and i don't like it. And still don't understend what was that

    I would recommend this to a friend
  • Pros mentioned:
    Unlocked

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for an aunt. she likes it. Unlocked and can be used with any GSM carrier anywhere in the world...i guess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice sturdy build, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice sturdy build after several samsung mishaps, no over rated iphone for me! I received the unlocked version because I do not like contracts, this phone has great picture quality for the youtube app and I download my favorite music with the Blackberry Link, easypeasy...love the phone. out of this world color pictures! I still am looking for an app for Netflix but the Youtube picture quality is the best! I purchased a Amazon fire reader for Netflix and reading books because the any phone is way to small for that ....very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one was gift for my sister because i have been using this for 2 years. The key is good because is normal and touch, also is though phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Take me back to the good ol days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get a nostalgic feeling when I recall the good old days i had with the blackberry. These days, the iphone reign supreme.

    I would recommend this to a friend
  • Pros mentioned:
    Communication

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Phone! Works perfectly! I can travel anywhere without any communication problem

    I would recommend this to a friend
  • Cons mentioned:
    Not preferred

    Rated 2 out of 5 stars

    Wasn't a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my Note 3 crashed, I needed a replacement. Having liked the blackberry in the past, I thought to give this one a chance. The phone was not for me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a great phone. Highly recommended phone, especially for BB lovers

    I would recommend this to a friend
  • Cons mentioned:
    Refund expected

    Rated 1 out of 5 stars

    Did not work with Verizon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked and was told this Blackberry would work with Verizon but it would not. I took it to the Verizon store and they could do nothing with it. So now it cost me to ship it back and I hope I get a complete refund. I was very disappointed!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard
    Cons mentioned:
    Icon size

    Rated 5 out of 5 stars

    Q10 Magic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I would like to point out this ships as though it is an international phone. Meaning it does not come with the standard United States charger. It does not say this in the product description so if you don't already have a charging base that can attach to a USB charging base you may have to buy one. This is a great improvement from the Blackberry Bold 9900. Excellent quality and very easy to use. The keyboard is a lot more finger friendly and is very easy to use. The screen size is an improvement, even though it is only slightly bigger you can definitely notice it. Although it is only a 2100 mAh battery, it has extended battery life considering it has only a 3.1 inch screen. It also comes with dark themes for main apps that allows for an extended battery life as well. Being a heavy user it definitely outlasts the BlackBerry Z10. The screen size is up for debate on how it compares to a full touch screen phone. I enjoy the size of the screen and find it suits my needs as I prefer to have a constant physical keyboard. However, if you didn't like how small it was think about this. The iPhone and BlackBerry Z10's screen sizes are 4.0 and 4.2. You are only losing an inch of screen which is actually lost on both the iPhone and BlackBerry when the keyboard is active on these phones. Essentially then, with the keyboard active on either of those phones, you end up using the same screen size. A slight disappointment is that although you can get up to 3 rows of icons (only one less than the full touch screen BlackBerry Z10), they shrink the space between rows instead of shrinking the size of the icons. They can seem a little unnecessarily big on the smaller screen. Overall however I really enjoy this phone and prefer it to my other full touch screen devices.

    I would recommend this to a friend
  • Cons mentioned:
    Blackberry

    Rated 1 out of 5 stars

    poor quality compared to other blackberrys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to love BlackBerry, but the q10 has changed that. I am very unhappy with the changes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard

    Rated 5 out of 5 stars

    Overall Excellent Device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a previous Blackberry user, I was pleasantly surprised how well I took to this phone. I had been using a legacy device for years and then switched to Apple for work but then decided to go back to Blackberry. I was a little disoriented at first due to the absence of the trackpad and tool belt, but caught on quickly. BB10 is a huge improvement from the previous OS I had been using (BBOS7, I believe on my Bold 9900). As expected, the build quality is top notch. I've always had a black Blackberry device, so changing it up and getting this white Q10 was a nice change. The keyboard is surprisingly good compared to the curved keyboard of the 9900 I was used to. It's a toss up, though, between which I like better. Battery life is stellar and satisfyingly lasts a full 8-hour "work" day with heavy use. I found that the few apps I downloaded and used via Amazon Appstore drained my battery quite a bit, so I just deleted all those since I can do without and will probably stick to native Blackberry apps via Blackberry world. The Hub took some time to get used to but now find it convenient as you can just swipe to the left to access email and the like. As expected, email push and organization is stellar. Although I don't use my phone for work, I love having a physical keyboard once again and will continue using a phone with one. I'm more than satisfied with the phone's performance and am happy to have received a -1 model so that I get AT&T's LTE service. Thank you, Best Buy! P.S. I would purchase a white Z30 for media purposes, an unlocked -1 and even -5 model phone if Best Buy offered it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    q-10

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1.First and for most, to me the best attribute of Q10 is its crystal clear call quality, speaker and sound that incomparable to any other device 2.always great reception 3.long battery life, plus battery is replaceable , so i will always have battery that can hold charge up to 2 days 4.build quality, strong and pleasant to the touch, it feels very nice in the hands, made of premium materials 5,keyboard buttons, it feels much better typing on actual buttons, plus there is bunch of shortcuts that touchscreen don't have 6. as far as software-- ui is smooth browser is super fast camera features are nice hub is useful swipe features are clever native apps looks great cons- not all the downloaded apps from bb world work well if you are coming from iOS things you will like great reception, call quality, hub for all notifications, faster typing experience, longer battery life, buid quality is more sturdy, better security of the platform( to whom it matters) thinks you won't like- you want like preinstalled apps like maps, fb, ln, twitter, whatsapp- they all don't run as smooth as on iOS, also some big name apps missing- instogramm, Netflix, vine, viber, bank apps You won't be able to sync through cloud to your macbook or iPad. you won't have siri, even thou there's pretty good voice commend app, but it is not as polished as siri if you are coming from previous gen bb you will like- speed, speed, speed- this ui is much faster, browser is super fast compared to older bb, you will get more apps, better screen resolution, a bit bigger screen, same quality battery life, 4G speed, better camera, hub you won't like making an adjustment to new user interface, you will be missing trackpad and dedicated call buttons at first, you won't like some modifications to apps, you will find some shortcuts from older bb missing. if you are coming from Android (sg) You will like buid quality, you will love call quality and you will be amazed by battery life, you will like having familiar features like nfc. you will like having hdmi port, expendable memory, you will like typing on keyboard and keyboard shortcuts. you will like new ui, and security features of blackberry- being able to decide what type of personal info each app can get, and protected privacy of bb communication. you won't like Size ( its much different from galaxy) , you won't like not having some apps, and having some that don't work as good as on android, I recommend this phone to everyone, as long as you are informed about what it does great and what it not.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    beware of the word unlocked

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone i bought from best buy came from claro panama.it did not have wifi calling as advertised.It will not, after a whole day of calls with bb and carrier, update software from carrier for wifi,Its old old os!!! spefcific to central america.returned it Tom Z

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 2 out of 5 stars

    Works... Sometimes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is OK on 4G... but I have missed many calls. I have even tested it by calling from my other phone and it goes straight to voicemail. and when I trid to set up call forwarding it imputted some random number. I use this phone as a back up for work. I am looking for another alternative and think this was a complete waste of money. DO NOT BUY

    No, I would not recommend this to a friend
  • Pros mentioned:
    Clarity

    Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone i have used till now. This has great clarity.

    I would recommend this to a friend
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