Customer Ratings & Reviews

I had the previous version of these headphones and loved them. I also have the QC Ultra earbuds and really appreciate the immersive audio setting. While at my local Best Buy, I found a really good deal on an open box set of these in Lunar Blue and bought them thinking immersive mode would be even better on them. That said, I have no complaints on the sound quality or the comfort of the headphones with long term use during work. I DO however have a complaint about not being able to use the audio cable without the headphones being powered on! This seems like a no brainer. Use the cable when your headphones are dead or if you want to save your battery. The previous version worked this way, but these don't. If you plan on taking a really long flight, or if you know you're going to kill the battery on these and want to use the jack, you might want to get something else. Uploading a screenshot from the manual (pg 33 English version) that says exactly this.

I have used many headphones of different brand like apple, Sony , solo beats but nothing better compare to Bose headphones . It amplifies each notes of music . I just love it

Bose were my first headphones and my second so I generally try Bose before anything else. I tried the ultra & less than 1 week of daily use my ears were sweating profusely so I just wiped them off and continued but at then end of the day my ear and the skin totally surrounding it was bright red and itched worse than a 5yr old with chicken pox on his arm while wearing a cast for a broken arm(personal experience) it was a nightmare! I rubbed my ears and skin so hard and vigorously they started bleeding and swelling. I love Bose’s reliability and their new immersion sound but nothing is worth the pain they caused me. So if you do NOT have skin sensitivity I’d go for it in a second but if you do please go with a different pair your ears will thank you I ended up going for the new Sonos Ace headphones they do not and have not disappointed me yet. So go ahead and make your choice in my own personal opinion they rank as follows and this should not be construed as definitive or authoritative just my own personal opinions 1) Bose Ultra Over ear Headphones (if you aren’t sensitive like me 2) Sonos Ace Headphones only problem is app is sometimes a pain in the butt 3) Apple Max headphones the biggest waste of money for the fewest features imaginable all at a price that when it was announced in the strategy meeting everyone looked at the guy talking with look that said are you out of your mind no truly smart person will go for that.

Best headphones on the market! Immersion audio and activeSence are amazing new features.

These are the best headphones. I use them constantly and think they are wonderful. I’ve had them for about a month now and have zero complaints!

Purchased the open-box product. The product was in mint condition, no complains! As for the product, not much to say….. One of the best headphones on the market

I like how i can make various mode setting controling noise canelation. The sound is great. I relly enjoy these headphones. Happy with my purchase.

It is very good! I like it when I am working, It can help me reduce more noise.

Really good Headphones would def recommend to everyone. Better than Sony XM5 in more ways than one.

The sound and noise canceling on these are great, and i have no issues at all with that. Microphone audio is decent. The battery can usually last a full day with Noise canceling using a mix of Ambient mode and Noise canceling. I usually just plug them in overnight so i can't say how long charging takes. The app to contol the headphones is hit or miss, as sometimes it doesn't seem to connect to the headphones unless i turn off my phones bluetooth and turn it back on (Samsung Galaxy S25 Ultra, Android 16.) Also the headphones can have issues staying connected regardless of what device they are connected to, assuming they connect in the first place. It will work fine then disconnect and reconnect a few times before staying connected, potentially repeating later down the line. (This includes a phone in my hand, a desktop pc at my feet, switch 2 in my hands, and others at various distances.) The head detection for turning them on/Pausing works maybe 70% of the time, with it failing to turn on regularly and needing to press the bluetooth button on the headphones to wake them up. The next problem is that they have a durability issue. I've had them for 4 months and i've used them daily, and i don't handle them roughly. Just from normal use, the padding on one of the ear cups is falling apart at the seams. This is an issue that many people seem to have. To get a replacement set from Bose will run you another $34 (pre tax and shipping). If you're lucky and get a pair that won't fall apart on you, these are a great set of headphones that work when they work. If you don't want to risk it, look elsewhere, i wouldn't blame you for skipping something with occasional connection issues and potentially spending an extra $34 every 4-6 months on replacement pads.

Love these headphones! Haven’t had any issues with them whatsoever, they fit well, amazing sound quality, easy to use, overall just great.

Excellent purchase I use them daily the best of the bose brand

Love em. Very good for flying. Having the slider for how much noise cancellation you want is awesome.

Really cool and slick headphones! Worth the money.

While the sound quality and noise cancelation is great, the ear cushions will fail within a year. They separate on a seam. It has happened twice now with these headphones. First time, Bestbuy replaced the headphones, Second time, I contacted Bose directly and they are supposed to be sending me new ear cushions but they are on backorder, go figure. I have been a long time customer of several Bose products, never disappointed until now. For a premium product priced like a premium product, this is a fail.

I love this head phone Bose so awesome the Quality the best and ever godbless Best Buy

The noise canceling works super good and the sound quality is great

Sound quality when using cord is poor when pugged into aircraft sound jacks. Works well only as wireless.

They were great on cellular devices would not recommend for studio recordingsI’m

The sound is amazing. Which expected from Bose. Their ear cushion quality is less than expected. 103 days from the date of purchase and the cushions are separating at the seems. Bose said the cushions are an accessory and not part of the limited warranty....we did call Bose and they are standing behind their product. Just going to be upset when we have to replace them again in 3 months....at the cost of almost $50. To me, crap quality for $450...