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Customer Ratings & Reviews

Your price for this item is $199.00
The comparable value price is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1603 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,603 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Open ultra amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome performance great sound quality good music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good headphones.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outside the price tag I do love the headphones. I like having them in my ear when I go for jogging and doing jump roping. I do noticed when I have them in my ear listening to something that would disconnect from my phone even when my phone is right by me. So I would have to put the headphones back in the case and try reconnect them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Design
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Innovative Earbuds with all Day Comfort

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly Wireless Earbuds have been one of my most used and favorite innovations of the past 5 years. They offer a ton of flexibility with work, fitness, or leisure. The new Bose Ultra Open Earbuds are the latest offering in wireless earbuds that push how often you will hear them! PROS: - The design of these are super unique and I was immediately impressed with the look. The fit feels odd at first but the more you wear them, the more you don’t even notice them. Seriously, these are the most comfortable wireless earbuds I have ever had and definitely don’t give me that fatigue feeling. - Setup is fairly simple, as in you just connect them via Bluetooth! If you want to, you can download the Bose Music app that lets you refine your settings a bit more. Although it’s not required, I found it very helpful for me to update my EQ and do any updates needed. - The appeal of these earbuds is that they are “open” which means you can hear everything around you all the time. I found that really helpful when I was working out or out and about. It also does not give you the plugged feeling that normal earbuds give you which really add to the comfort. - The sound is very impressive for not being directly into your ear! I thought the acoustics were rich and the bass was impactful, and I enjoyed listening to music and movies on them! - The call quality is also great which I used during hours or work meetings. Was an easy way to be focused into the call without any discomfort. CONS: - These do not come with wireless charging BOTTOM LINE: - The Bose Ultra Open Earbuds are a unique experience with a sole purpose of letting you enjoy your content all day without feeling disconnected on what is going on around you. They offer impressive sound, great battery, and superior comfort. As I said, it is though a unique product that will be for those who are looking for the open design of their earbuds. But for those who are looking for the open feel, this is the way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best from Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I used it almost everyday and every night biking running workout in the gym cooking food. Please give me the $400 gift card.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to wear and used daily, I use them more then any other earbuds that I own. No more ear pain!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Excellent "OPEN EAR" Earbuds!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these Bose Ultra buds and was really surprised how they made the open ear concept work really well. My experience with them are pairing them with my Android devices and will be solely based on that. I cannot stress enough that these Bose are OPEN EAR earbuds and not ones you shove into your ears. I notice a lot of laughable responses to why ANC isn't offered and sound quality is not the same and their "other" pair. That is not a fair and is doing an Apples to Oranges comparison. Coming from someone who daily drives Buds Pro2 and WF1000XM5 and changing to these took me a little bit to get used to. First, I was a little reluctant about the way they "clip" onto your ear lobe and thought there is no way it'll hold up. I was dead wrong. After putting them on they are super lightweight and feel amazing. No stress on the ears from the weight hanging on your ear and absolutely no discomfort after a 5 hour work session. They feel like they are not even there. Perfect 10/10 for comfort. With that being said though, I feared even slightly moving might get them to fall off but the way they clip holds them securely. I could walk, head bang and even turn my head fast and they stayed right in place. Off topic funny fact, my co-workers when seeing me with them on for the first time thought I either had weird piercings or some new design hearing aid. Battery lasted my work shift and charged quickly in the case. One thing to note is that the case is only charged via USB-C and not wireless charging compatible. Sound is a solid 8/10. As they do not go into the ear canal, they are close enough to literally blast music into them. Using the Bose App, you can control the EQ to your specific liking. I found Mids and Treble to be great and Bass, although lacking, not bad at all. This is to be expected as sounds will leak to the environment. In a quiet environment, this instance my house, I had to turn the sound down to ~25% or the people around me can hear exactly what I am listening to. At 60-75% (which is what I preferred), my friend could hear what I was listening to up to ~10ft away with no problems. I also went to an outdoor mall and with the sounds around me, @ 75%, no issues hearing not only my music, but also my surroundings. In a store, I had to turn it down to about 40% to prevent other shoppers from listening in. Calls were okay at best. When receiving a phone call, the other line sounded very muffled to me no matter what settings I tried. It wasn't the best as well vice versa. Though my friends said they could understand me fine, it sounded like I was in a "bubble" to them. These have an IPX4 rating so if it starts to rain cover them up. App is not feature rich, but it is helpful. EQ is the best thing there to tailor to your needs. There is also Immersion, but to me it sounded more like 3D audio. It's nice, but I had no use for it. Also if you have it on, it'll drain your battery faster.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for sharing your experience with the Bose Ultra Open Earbuds.

      I am pleased to hear that you love how comfortable these lightweight buds are and the great sound quality they offer as open earbuds.
      I am sorry to hear that you are not having clear calls with them. If the issue keeps happening, please try to reset the earbuds and the connection with your devices. You can find how to do this here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA&language=en_US

      If you need further help, please don't hesitate to contact our team: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

  • Rated 3 out of 5 stars

    Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is fine but the microphone. Everyone i speak to say i sound muffled.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Linda, I'm sorry to hear of your Ultra Open Earbuds' mic issues! If you're sounding muffled to others, make sure your earbuds are running the latest firmware version, and that nothing is blocking your earbuds' mic holes. If issues persist, our support team will be happy to assist further as well. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Earbuds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd like to add phone to airboats. It doesn't know it's so cool.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose ultra open earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think they need improvement on the aound and placement

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear this, Osbaldo! We firmly believe in the Ultra Open Earbuds' ability to provide a secure fit and highly satisfying audio experience. Please contact our support team, who will help you get the best out of your earbuds: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Enrique

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbuds are fantastic worth every penny thank

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bose wireless and AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t really hold onto the gear all that well

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent but not great, especially for the price. The best part about them is the app.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Innovative, for better or worse

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner of a lot of different Bose products, I have tried some of their past generation earbuds, and every single product they put out is nothing but top quality. Their newest earbuds called Ultra Open-Ear True Wireless Open Earbuds are also of high-quality and innovation, and with that being said, this design is definitely innovative. The best way I can describe these earbuds is, you wear them kind of like someone would wear clip-on earrings, the best thing I can say about them is once you get used to them, you won’t even notice that they are there. Pros: high-quality and good sound. innovative, crisp clear sound, long lasting battery, nice charging case and the app is easy to use and very much recommended. Con: this particular design won’t be for everybody, some people just won’t like them because they are different than traditional earbuds. Since the speaker is not in your ear canal, they are not noise canceling. Also they are not as loud as they could be. The thing is these do get loud because if I push the earbud in further in my ear with my hand, the sound gets extremely loud. But since it just hangs on your earlobe, some of the volume is lost to the environment. Getting used to these earbuds might take a couple of hours but when you do get used to them, you won’t notice that they are there. You won’t feel anything since they are lightweight and you wont feel them tugging on your ear or anything like that. It took me a few minutes to learn how to properly put them on, but once I understood the assignment, putting them on and taking them on off was a breeze. You can even do it one handed. On a serious note, once you are set up with the settings you like, connected to your phone and comfortable wearing these earbuds, something funny happens. As you’re listening to your music and walking around, the music sounds like it is coming from the heavens, that is the best way I can describe what I’m talking about because you don’t put these earbuds directly in your ear canal, and the earbud just kind of hangs on your earlobe while the music is being pumped into your head. In conclusion, I am giving these earbuds 4/5 stars only because the volume just doesn’t get loud enough for my liking. Everything else is just personal preference. Some people will love these, some people won’t care for them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Quality sound and comfortable

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup: Quickest setup that I recently experienced. I scanned the QR code and it took me right to the app I needed to start my earbud setup. I used my Apple ID to do my signup which made it even quicker since I didn’t have to add any information. The app walked me through the entire process. Wearing Earbuds: The comfort of the ultra earbuds are unheard of. They are light and really feel like I’m not wearing them. When I’m doing my tasks, I sometimes don’t even remember that I’m wearing the earbuds. Putting on the earbuds was not hard but it is different than what I’m used to. I think I understand why it’s designed the way it is and I like it. The fact that it just clips on my ears instead of shoving it in my ear is better for comfort. Appearance Of Earbuds: I’m getting use to the look of the Earbuds because I think it gives an earring look. Obviously it’s not shiny and I’m sure people will know it’s not an earring. Sound Quality Of Earbuds: I love the immersion sound mode is very good. When I have it on, by me just turning my head it sounds like the sound is moving. The immersion mode makes me feel like I’m in the middle of the studio. I can’t see why I would turn the immersion mode off because it’s that much better. Phone Usability: With the iOS the app and the earbuds are a great pair. I have no problem using it for calls or music. I think the controls are similar to another brand that I was using so I don’t have a learning curve for the functionality. Overall Experience: I now have my new go to earbuds. The Bose Ultra Open Earbuds are my new favorite and I will not be leaving home without them. It’s lightweight and sounds great for calls and music. I plan on using this for my bike rides because they are comfortable and seemed to stay on even with aggressive moving. My only dissatisfaction is that they do not charge on my wireless charger. I think it’s a missed opportunity but I will deal with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 4 out of 5 stars

    Good Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort and fit is fantastic. Audio quality is great but unlike an ear bud that falls out, these tend to slide up or down just a bit in your ear which makes the sound quieter untill you re adjust. Also the mic quality is not fantastic, its useable at best. Battery life is good at around 6 to 7 ish hours. They are great for working out or running.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity, Volume

    Rated 4 out of 5 stars

    Pretty Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these mainly for cycling. I do 4+ hour rides mainly on the road and have been looking for something to replace a set of Beats Fits Pro because earbuds that fit in ear like the Beats and Airpods Pro irritate my ears after a couple of hours. Have tried out Shokz bone conduction and OpenFit pro and air versions and the Bose Ultra Open from an overall package view is the best of them with a few caveats. Fit and comfort - once you get past the weirdness of putting these on you forget them. They are very comfy and lightweight and stay on your ear even on rough trails Controls - These use buttons and they are great! They use a button rather than touch controls which works when wearing gloves or sweating or in the rain. This is what puts them over the Shokz as the Shokz I found to be fussy using touch controls especially while riding as I found them fussy, limited in features, and inconsistent. Sound Quality - pretty good. Music and audible books sound great maybe a little better than the Shokz OpenFit and Air. Dislikes and Issues: 1) the volume doesn't get high enough - because these are open air type headphones it competes with outside noise (cars, road noise, wind) so in certain situations the sound gets overpowered - I mainly notice this with audio books I just can't hear them at times...music tends to work better. 2) I have had issues with the earbuds just disconnecting. I had to resort to bringing the case with me to put the buds into the case when and if it disconnects to reconnect them. I returned the first set and it might have been a one off as I haven't run into that issue yet with this set. Otherwise pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Design

    Rated 5 out of 5 stars

    Best open-ear earbuds—comfortable and high quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose Ultra Open Earbuds are amazing! The sound is crystal clear with rich details, and I love that I can still hear what’s going on around me while listening to music. They’re super comfortable—even for all-day wear—and they don’t fall off easily. Perfect for walking, working, or running errands. The design is sleek, and the battery life is solid too. Bose really delivered!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Bose Open Earbuds: Unique Experience!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As most are probably aware, the Bose open earbuds have certainly gathered its share of attention since its release, especially given that they present an interesting alternative to the ubiquitous closed style of earbuds. In addition to their unique barrel shape, the Bose open earbuds are certainly still positioned that they can still provide quality sound. As an audio enthusiast, I was quite excited to see how these new earbuds would sound and perform. Upon receiving the earbuds, setup was rather straightforward as one would expect. In the box, there is a USB Type-C to A charging cable that is extremely short in length. Unfortunately, there are no written instructions or a quick guide, though there is a QR code directing you to the Bose Music application to complete setup. At the very least, I would have loved a quick guide on positioning the earbuds. Nonetheless, there is a section in settings once you proceed through setup on your phone that will show you how to wear the earbuds. Once setup is complete, the main menu should also be self explanatory: you can change several options such as set your preferred EQ settings, toggle between stereo and immersion modes. Additionally, there is an immersive audio setting, which alters the sound based on if you are stationary or are on the go. You can also create your own shortcut too and link it to either earbud. Overall, I found the application will seldom be used once you have configured the sound to your preference. It will also try and ask you to create an account, which you can skip. It is not necessary. Lastly, on my Sony Xperia V III, there were some other settings for the earbuds that were not listed within the application. For example, I could toggle the Qualcomm APX codec adaptive audio setting, as well as specifically enable/disable audio or phone calls. Moving on, I would like to discuss a few observations I noted during my initial testing. First and foremost, I want to caution people that there will be an adjustment period with these earbuds; they will not only sound different, but will require patience while you fit them to your ears. This is especially true as most people will undoubtedly be coming standard earbuds, so keep an open mind. For me personally, I think the most difficult aspect I had was just trying get these situated correctly into my ear. With the button facing up, these should wrap around ear lobe and into the ear. By habit, I wanted to mash these into my ears but they are not designed as such; instead, they rest right before the ear canal. Unfortunately, there is barely any room to adjust these up or down, as if they are too low or high (within maybe 1/8th of inch depending on your ear size), they pop out. The second issue that I noticed is that my right ear is slightly different in size; by placing finger on either earbud and moving it up and down, I could tell that my left earbud was snug and in place. However, the right side was either not hooking correctly around the inner ear due to either the thickness of my earlobe and/or size of the whole ear; despite aligning them multiple times in the mirror. Lastly, this brings me to the third issue that if the tip of the earbud was a bit more pointed instead of crescent shaped, or if there was a retractable adjustment on the outside, it would have helped alleviate my issue. However, once I adjusted it as best I could, neither earbud fell out of my ear. Additionally, they are quite comfortable; weight wise they are perfect and feel lighter than my other pairs of earbuds. Overall, just be prepared for a lengthy adjustment period. As for sound quality, the open earbuds sound exactly as expected, placing more emphasis on the treble and middle frequencies. If I could describe the sound, I would say that the placement is more up and center as opposed to the sound being more down into your ear canal. Additionally, the bass is light as expected but just enough so that there is still a semblance of the whole song. Even manually adjusting the bass EQ did not yield any drastic change; between its highest setting (+10) to the lowest (-10) I could barely hear a frequency difference (immersive audio was off). With more bass-oriented songs, I was straining to hear any kind of subtle difference while toggling the EQ, but perhaps your hearing will be better than mine. Switching to more classical and soundtrack music, I was even more impressed with the cohesiveness that I could hear; instruments were extremely clear and separation was quite good. I was also quite impressed with how loud these earbuds can get; listening at around 50% on my Sony Xperia, I didn’t feel the need to go louder. Violins and choir vocals were perfectly placed up and center in the soundstage. As for my surroundings, I could still make out conversation, though I did have to drop my volume slightly on my phone in some areas. I believe most should be quite pleased with the sound quality. Clarity was superb and everything sounded consistent across a multitude of genres, especially classical or jazz where their dynamics are still intact and not crushed by compression. Additionally, as expected, the bass is dialed back in favor of highs and middle frequencies. Overall, I think if you set your expectations accordingly, you will be quite happy with the quality, though I still want to caution those that are coming from closed earbuds that the music will sound slightly pulled back, perhaps even a bit thin, but this is normal. In conclusion, the Bose open earbuds provide an interesting alternative to typical closed earbuds; allowing you to enjoy both your music and your surroundings. Additionally, the sound quality was still there maintaining clarity and consistency throughout a variety of genres. Physically, they are certainly unique in design, which despite my initial difficulty with my ears, were extremely comfortable afterwards. They never fell out of my ear nor did I experience any discomfort. As mentioned previously, the open earbuds will require some patience to get used to them, which is why I feel that they are uniquely positioned to certain people; not everyone will like them or their sound. If you are certainly patient and would like to try them, they are indeed worth a look, provided you are content with the caveats I have outlined here.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Exceptional Sound Quality and Comfort, it's Bose!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Ultra Open Earbuds I must say, they have exceeded my expectations in both sound quality and comfort. The audio experience is truly immersive, with crisp highs, deep lows, and a well-balanced midrange. The noise isolation feature works well but not totally providing an uninterrupted listening experience in noisy environments due to the design of the earbuds. The earbuds fit snugly on my ears, and the ergonomic design ensures they stay in place during various activities. One notable aspect is the impressive battery life; I can enjoy hours of music without worrying about constant recharging. The touch controls are intuitive and responsive, allowing for easy navigation and call management. The sleek and minimalistic design adds a touch of sophistication, and the durable build quality gives confidence in their longevity. While they come with a higher price tag, the Bose Earbuds deliver on their promise of premium audio performance, making them a worthwhile investment for music enthusiasts who prioritize quality and comfort.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for your review of the Ultra Open Earbuds! It's good to hear that you're happy with the design and the secure fit of your earbuds. With this, and with the battery performance, you can enjoy the Bose sound for many hours at a time. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Great Sound for Open-Ear Headphones and Small Ears

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have different needs for headsets depending on what listening or speaking experience I am seeking. When I need to be aware of my surroundings but am not in a loud environment, I prefer to use open-ear style headphones. Thus, I was eager to try out Ultra Open Earbuds by Bose. I like open-ear style headphones for conference calls or while on calls in my car, but have been unhappy with the lack of fullness when listening to music and that bass is almost non-existent. However, with these Ultra Open Earbuds, I was pleasantly surprised with how much bass there was. The immersive audio experience was one of the best of all of my headphones, and the best of my open-ear style headphones. Unfortunately the battery life was diminished when the immersive audio was active, and environmental noise had a greater impact on hearing music. I like that Bose chose to use physical button controls, since many of the touch controls on headphones are not very responsive. The ear cuff design is comfortable and was great to wear for long periods of time. These would be great for anyone with small ears where earbuds may not fit or cause a lot of pressure and pain (see photos). The biggest negatives of this headset are an odd resonance sound heard by the phone call receivers and no multi-source use for Bluetooth to date. A few people I spoke with on the phone reported my voice was clear but had an odd, echoey sound, as if I was in an empty room. I would use a different design if I were looking for audiophile sound, wanted crystal clear calls on both ends, or was in a noisy environment. Pros Best bass for open ear design Button controls Great immersive audio experience Comfortable to wear for long periods Cons Receiver hears resonance No multi-source at once for now Not good for loud environments Overall, I would recommend these headphones. The design works well for many ear types and the music sounds great.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for sharing your experience with the Bose Ultra Open Earbuds.

      I am happy to hear that you love their design, immersive audio and comfort, but sorry you are not fully satisfied of them during calls or in certain environments.

      If you are still having this issue during a call, please try to place a new call after resetting the earbuds, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA&language=en_US

      Also, by design, the open earbuds don’t block out the noises around you or have noise cancellation. They do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back. But in very noisy environments where noise cancelling is helpful, it is possible that the outside world could overrun the content playing.

      If you have any questions, please feel free to contact our support team: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

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