Customer Ratings & Reviews

My wife and I purchased this treadmill sometime in November 2022 about 2 weeks ago early January 2023 it started displaying a error message and will not boot and does not work. I'm in the process of trying to contact Bowflex customer service every time I call it says I have reached them outside of their standard business hours it tells me that their business hours are between 6:00 a.m. and 5:00 p.m. Monday through Friday it is 9:00 on Tuesday. I follow the instructions on the error code that appears and it does not help

I am a large fellow and knowing this treadmill can hold up to 400 lbs is exactly why i got it. Its works great and very good quality build

Haven’t even used it yet bolts don’t line up and before anyone says anything have 3 People helping holding up parts to make sure everything’s perfectly lined up….wear and tear trying to screw in bolts

Little too bulky I wish the front was a little more sleek to create a less bulky feel

Died one week in with error code. Replacement console on back order. Piece of junk.

This treadmill is the best ever with many motivating videos. The fact that you could also watch movies or listen to music while working out is everything.

I would have given the treadmill higher rating, except I only had it for one whole week before the issues started. Immediately after setup, and after turning it on for the first time, the speaker on the display has been incredibly staticky. A day or so later, I couldn’t decrease or increase in speed or incline after my session. And most recently, after automatically updating the software, the display will not boot up, which prevents us from using the treadmill. When it works, it’s great for the most part. But the problems started way too soon for my liking. I didn’t even have it for too weeks before I had to get the manufacturer on the phone, which has been an uphill battle.

Very pleased with the sturdiness and size of this treadmill. As a larger man (weight 280) I was looking for something I could comfortably run and walk on without the belt sticking or feeling like I was going to break something. I am a little disappointed in the quality and responsiveness of the touchscreen. Some features of the functionality are locked behind a paywall so that you pay for a monthly JRNY membership. I'm not to interested in that as I plan to hang a TV on the wall across the treadmill. Perhaps I will try it out in the future but at the moment I'm not interested.

i've had this machine for over a year and it's been nothing but problems. I saw it was on sale and, even for the low, low price of $999, I felt the need to finally say something and save another would be purchaser the headache. First, i want to note that the machine is sturdy and one of the better treadmills i've been on but the technical issues make it not worth the money. a month after i purchased this product, the fan stopped working and the automatic speed increase/decrease and incline/decline buttons stopped working. it took them 2 months to replace that. After that was done, the machine would randomly power down, stop or completely restart in the middle of a workout. i would just restart my workout but after 2 additional months, it was doing this more frequently. I contacted bowflex and they sent another center module since the fan stopped working and random incline/decline and speed up/down buttons stopped working again. I continued to have issues with it stopping, and randomly powering down/restarting. Bowflex sent someone out to replace the wiring and that didn't fix the issue. I spoke with several reps and they said there were issues with the software and they was a patch available but that didn't work either. So right now, i am stuck with a machine (that literally had an issue 1 month after my purchase, so best buy wouldn't refund me or swap it out), and am still waiting for them to get to work properly (over 1 year later). Again, great value, bowflex is pretty responsive, but maybe I got a bad one.

I bought this machine about three months ago and I already have to make my sixth phone call to the customer service team. Various issues prevented me using it. Right after assembly, I noticed that the incline control buttons do not work. The speed control buttons change the incline. Contacting the CS team took one hour of wait. They sent me a new console. When the new console came, I immediately found a piece of SMT chip detached, but the CS team insist on installing it anyway. As expected, the new console did not work properly. Buttons do not work and it kept restarting. Then, I contacted the CS team and they sent me another console, a power board, a base console board, and connection wires. I spent two more hours replacing these components. Pulling the wires through the machine was frustrating and unplugging the glue protected connection pins is a pain. The buttons work but the machine auto-restarts in the middle of exercise. The sudden stop becomes dangerous when I am running fast. Quite a few online reviews mention the quality control issues of Bowflex. I totally agree with them. The machine itself should have been great. It's sturdy, beautiful, and supports a large range of incline angles. The CS team members are very nice. But none of these would make up the plethora of hardware issues. Someone said that the hardware issues are because of the chip shortage and the use of low quality chips. I have to agree. If you want a good treadmill, I cannot recommend Bowflex, at least before they stop using low-quality chips.

We love our new treadmill! It took me between 60-90 minutes to assemble it, but the directions were excellent. The treadmill is SOLID! The belt is quite, the functions worked properly, and the screen is bright. It does what I expected it to do. If I didn’t have a tv in my home gym, I may have opted for the 22” screen to watch the shows on the Journey App. Since I only utilize it for the many workouts provided, the 10” screen is sufficient. Besides, I didn’t think a larger screen was worth an additional $1k. If there is one thing I don’t like, or haven’t gotten use to, it would be the apps. But once I get the program going, the challenges offered by this machine are unlimited. If the apps were easier/more user friendly, I’d give it 5 stars. Quality is SOLID. I’d definitely recommend this buy!

Likes.. I like that it is sturdy and there is plenty of space. The programs are excellent and you have many choices. The coaching is very helpful when you need some extra motivation. The noise level is lower than my previous treadmill. The fan and it's location are perferct for not overheating. Disllikes... The monitor could be a little bigger. The monitor is in a fixed position, ot would be better if itvwere easily adjusted for miltiple users. Occasionally I will get a shock from the handles and the sign in process should be shorter.

I was looking for a treadmill with more "commercial" like specs and narrowed it down between the Bowflex models and a few others online / other retailers. I was after something with a 22" x 60" belt, at least a 2 ply belt, a 3.5CHP motor, better rollers, and generally solid build quality. Initially ordered the Bowflex 7 as it is listed with a 22" x 60" belt, and it was even delivered to my house. Then, someone in the Q&A section for that treadmill answered a question I posted and confirmed that it's 20" x 60" and not 22" wide. I had BB exchange the 7 for the 10. As part of this whole fiasco, BB offered the free installation & assembly service. I must say the 2 guys that put the 10 together were absolutely wonderful and did a great job. Now, onto the 10 itself. I've been able to get a few runs in on it, probably about 20-25 miles thus far. Overall, build quality is extremely good. There's no wobble, shake, weird noises, it's just a very solid unit, which you would expect at this price point. When selecting new speeds, it does ramp up / down quickly and without much fuss. There's plenty of room on the console area for your phone, TV remote, whatever. There is some give to the running deck, but not spongy or too springy. I normally wear running shoes that are considered performance neutral, so a little less padding, and it's fine. Yeah, you're not on concrete, but you're not on the trampoline either. You have the ability to adjust speed / incline / decline in a couple of areas. Running on it is very smooth and with the bigger belt, you don't have to worry about being too far back or if you stray a little to the left or right and falling off. To me, it's similar to running on the full-blown commercial treadmills at the gym. Strong, powerful and smooth. Now, it's not all a bed of roses with this thing. I haven't touched upon the screen. It seems if you want a better quality treadmill nowadays, they all come with the ever larger screens and then some type of pay by month fitness app. Well, I really didn't want either one. Have the treadmill set up in front of a TV and just stream as I plug along. There's a bunch of workouts you could do or JRNY workouts you could subscribe to, but I really don't mess with them. Just put it in manual and do my own thing. The screen is vibrant and responsive to touch for the most part. I just wish I could get this build quality with a basic 7" screen that showed pace, miles, total time and, really, that's about it. I feel these screens probably add anywhere between $300 - $600 to the cost of these things, but that's the price you have to pay for something sturdier it seems like. A few other nitpicks would be the screen is at a 90* angle and can be a little tough to line your eyes up on. Could use about a 15* slant to back to face the runner's eyes better. The pre-set speeds are a little funky. They go 1, 2, 3, 5, 7, 9, 12. Would be nice to have a preset speed for every number going up to 12, but minor gripe and easy workaround. Same thing can be said with the incline / decline pre-sets. The miles run is only in tenths and not hundredths. I knew this going in and can see why people call it out. You do have to be careful if you're running along and get too far to the front. Your foot will come into contact with the front base of the treadmill. It's raised a bit. I already have a few foot scuffs there in the front. You get used to it though and start to remember to hang back a little. Really, that's about it for nitpicks. Would probably rate this about a 4.5 out of 5.

Really hard to assemble, but worth the trouble. Very sturdy easily support my 280 pounds. The JRNY software kind of pales in comparison to the tread mill. They should have integrated the controls into the Tread Mill. I have a tough time hearing over the noise. I love the way it stows away and deploys. It took me a while to realize you needed to press -5 incline to stow it away properly, the deployment is as simple as pressing a release handle and lets fall on it's own.

we bought this product and was so excited to use it, it has all the features we wanted! but the first month was nothing but a headache and stress.product arrived 3 weeks after we ordered. it has magneficient features: incline up to 15, decline up to -5. speed up to 12. there's incline button on front and side handles which i love! it also has a built in fan. its extremely heavy, weighs 323lbs as per website. the treadmill itself is great! but it relies on the tablet. anyways, set up was fairly easy, you can do it yourself. our problem started with the tablet. the tablet is what i consider as "the brain" of the treadmill. it wont work without it. literally. you cant turn it on if the tablet is not working, ergo you have a treadmill that you cant use. unfortunately, the tablet we received had issues. i will make a list so its easier to read: 1. tablet takes forever to load to turn the machine on. and while the tablet is trying to turn on, it restarts on its own several times. sometimes it will take just few minutes to load, but sometimes it restarts so many times that i have to wait 15-20minutes for it to go to the main menu. at times i lose my interest in working out. 2. tablet restarts in the middle of your workout. so while your running, the treadmill suddenly stops! then takes forever to restart again. 3. there is a free jrny subcription for 1 year. being in canada, you have to make sure that you sign up on the jrny canada website. i did the same but it always directs me back to the US website. so cut the stress and call jrny customer service to help you set it up in their canada website. their customer service is wonderful. - the jrny allows you to have a personalized workout, let you access netflix, prime, disney etc on the tablet. you can use the treadmill without jrny. basically working out on a manual mode 4. the tablet we had needed an update but we were unable to do so because it kept restarting. customer services finally decided to send us a new tablet. ( took another 2-3 weeks) the tablet does need updates then once updates are done you can start your workout.

The treadmill is heavyduty and seems as if it will last a long time. Components seem to be made of quality materials. Unfortunately the operating system on the tablet is garbage. You can't use the treadmill without going through the touchscreen tablet. It crashes frequently. It will start an update mid workout without giving you the option to update later. I just want to get on and run but the aggravation of dealing with the clunky software is very disappointing.

Do NOT purchase this treadmill. After only 10 hours of use, it stopped working. BowFlex is saying a new console is needed, and it was only covered for 1-year. (New console alone is $899) Some of the treadmill is still literally in the protective plastic. It has never been moved or folded up since it was installed by Best Buy. The warranty information posted on the Best Buy website for this treadmill is WRONG. Best Buy shows the warranty as 5-year parts, 2-years labor, and nothing else. That is incorrect. I have spoken to Best Buy about this issue and they keep putting it back on the manufacture, even though the information Best Buy has listed in inaccurate. Was hoping Best Buy would do the right thing. But after speaking to 4 different people and 2 hours of my time, I got nowhere. In the meantime, the information they have posted is misleading and deceitful, even thought they have been made aware of the issue.

High quality, but in Puerto Rico being part of USA Bowflex don’t give warranty. You have to pay a couple of hundreds to Geek Squad. The Best Buy customer service in Puerto Rico is A+ but the one online trough the App is F.

I like that this is a wider home treadmill so my arms and hands don't hit the sides while walking or running. The incline to 15 is nice and I do like the buttons to immediately incline to my chosen % as well as speed #s that way I don't have to continuously hit increase/decrease to get to the desired result. You can just hit 8 to immediately get to 8. The fan works good with different settings. The screen is a nice size and has different "trails" or none at all that will show your stats while you exercise. There is also the membership to sign up for to use your apps like Hulu, Netflix, etc. while working out. The cup holders are perfect for my larger water bottles and there is plenty of storage to leave items you frequently use and leave at the machine. I'm very pleased with this product with almost a month of use so far.

This thing is big boy certified! Love it, it does take some work to put together if you don't get the professional installation but not hard by any means. It is very sturdy, runs quite, and the 10inch tablet/monitor is surprisingly responsive. I did see that BoFlex filed for bankruptcy though and this kind of had me worried because I just purchased the treadmill and I am now wondering if I will have any support if something does go?