Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 2.5 out of 5 stars with 81 reviews

Rating Filter

Rating by feature

  • Value

    Rating 2.5 out of 5 stars

  • Quality

    Rating 2.5 out of 5 stars

  • Ease of Use

    Rating 2.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

33%would recommend to a friend

Customers are saying

Customers express satisfaction with the Lux Car Holder's ability to securely hold their phones. However, many customers report issues with the adhesive strength, the product's durability, and the stability of the phone within the holder, particularly with larger phones. Concerns were also raised regarding the reliability of the vent mount. Several users experienced the product breaking or failing to maintain a secure grip on their devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 81 reviews
  • Cons mentioned:
    Mount

    Rated 2 out of 5 stars

    Impossible to mount on vent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iwas not able. To mount the device onto the vent clip

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      We are sorry to hear that you are having trouble with your mount. Please contact our customer service group at [email protected] and we can assist you. Bracketron

  • Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Holder

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for husband. Didnt last long it broke to easily

    No, I would not recommend this to a friend
  • Cons mentioned:
    Adhesive

    Rated 4 out of 5 stars

    Very Helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is wonderful to have a stand that easily adapts to the size of my phone. The adhesive surface does not stand up to hot weather, but, so far, the holder has remained affixed to my dash. I bought some velcro strips to reattach it should the need arise again.

    I would recommend this to a friend
  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Didn’t stay on dash

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little sunshine and 80 degree temps and the inside of my vehicle got a little hot. The adhesive didn’t stay and it fell off the dash.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Hi Jeff, we're sorry your Lux mount fell short of expectation. Please contact [email protected] for assistance with some replacement adhesive or suggestions for a different Bracketron mount that's best fit for you. Bracketron

  • Cons mentioned:
    Phone stability

    Rated 1 out of 5 stars

    Don't like it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work well at all. Phone keeps drifting down where you can't see the maps. Glue tabs that holds the 2 pieces together doesn't stick and the phone and holder falls to the floor.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review. We offer a great warranty on our products. Please feel free to contact [email protected], one of our representatives would be happy to help you with a replacement. Thanks, Bracketron Support Bracketron

  • Cons mentioned:
    Phone stability

    Rated 1 out of 5 stars

    does not hold my phone up.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was very disappointed when i tried to set this up in my car. it would not hold my phone it kept fall off from the bracket. bracket would not stay in place.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Awful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this item in my car for 2 weeks and kept falling off my dash not a good product at all. In fact I’m returning this item this week back to Best Buy

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review.
      We recommend letting your mount sit up to 12 hours before use. This will allow the adhesive to create a strong hold. Please feel free to contact [email protected], one of our representatives would be happy to help you.
      Thanks,
      Bracketron Support Bracketron

  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    I wished car holder held up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since it’s winter time and I have the heat running I clamp the holder to the vent. Well the adhesive didn’t hold because of the heat coming from the vent.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review. We are sorry to hear your adhesive isn't working. We would be happy to send you a replacement adhesive. For best use, we recommend letting your mount hold for at least 12 hours before use. Please contact [email protected], one of our representatives would be happy to help you.
      Thanks,
      Bracketron Support Bracketron

  • Rated 2 out of 5 stars

    Too heavy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's heavy. You can adjust the angle but it's just so heavy it drags the vent to the lowest angle. The grip is also so weak that your phone will flip from side to side as you turn corners

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review.
      We offer a great warranty on all of our products. Please feel free to contact [email protected], one of our representatives would be happy to help you with a replacement.
      Thanks,
      Bracketron Support Bracketron

  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Did not stick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it back, as it did not stick to the vehicle. Vehicle was was and area was cleaned before trying to stick it to the dash.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review. We recommend letting the mount sit for 12 hours before use. Please feel free to contact [email protected], one of our representatives would be happy to help you find a mount that works best for you. Thanks, Bracketron Support Bracketron

  • Rated 2 out of 5 stars

    Looks great, doesn’t hold up for the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great looking mount, however it’s not strong enough for heavy phones with a case. I have a iPhone XS Max and it always slumped over. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review. After attaching the mount to the desired location, we recommend letting it sit for up to 24 hours. This will allow the adhesive to adhere and create a strong hold. Please feel free to contact [email protected], if you have any questions. Thanks, Bracketron Support Bracketron

  • Rated 1 out of 5 stars

    Didn’t work for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this universal phone holder because it seems just a bit safer to peek at something on the dashboard than it is to look at something down in the cup holder. It absolutely did NOT work on my dash. Maybe because it’s not smooth, but I don’t know. Then I tried sticking on the vent adapter, but the 3M pads had zero stick, so I superglued that baby on. Stuck it in both a vertical AND horizontal vent and it fell out both times. So now it’s sitting in my door pocket.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Hi! Sorry to hear it gave you trouble. We would be happy to replace the adhesive pads for you so you can start using it again! Please contact [email protected] for assistance. Thanks, Bracketron Support Bracketron

  • Pros mentioned:
    Hold

    Rated 5 out of 5 stars

    My first and last phone holder

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this holder to try to keep the phone out of my hand but still near my line of sight, but was skeptical of the simple mechanism. After two months of use daily with dozens of ins and outs I see no signs of the mechanism wearing out, and it holds my iPhone X and XS Max perfectly. It also matches the interior of my vehicle (late model Honda Ridgeline) perfectly, and looks like a factory-matched accessory.

    I would recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      That is wonderful to hear! Bracketron

  • Rated 3 out of 5 stars

    Not perfect for my iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like this phone holder for my iPhone 8 Plus. It probably would have worked - it has a nice design - but I prefer a clamp mount with a bean bag type base

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not durable enough to last

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like this device, but I had to replace it already with a similar one because this one snapped. Cheap plastic.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work in my car

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried mounting it multiple different ways, would not hold no matter what, ended up dropping my phone on my knee several times.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review.
      For best use, we recommend letting the mount sit for at least 12 hours before use. This will allow the adhesive to securely hold to the surface. Please feel free to contact [email protected], one of our representatives would be happy to help you.
      Thanks,
      Bracketron Support Bracketron

  • Rated 3 out of 5 stars

    Good holder for a small phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a note 9 and this is just not sturdy enough to support the size and weight of the phone. Would work well with a smaller phone.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Save your money!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money--it broke before I could even install it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Waste of money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good but it will fall apart dropping your cell phone while driving.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      We're sorry to hear you had an unfortunate experience! Please get in touch with [email protected] and we will make it right. Thanks, Bracketron Support Bracketron

  • Cons mentioned:
    Adhesive

    Rated 4 out of 5 stars

    Wanted to Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this unit, but after the adhesive wears off, its no good.

    I would recommend this to a friend
Sponsored