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Customer Ratings & Reviews

Customer reviews

Rating 3.2 out of 5 stars with 94 reviews

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51%
would recommend
to a friend

Customers are saying

Customers have good things to say about the ease of use and design of the Lux Magnetic Holder for Mobile Phones, noting its simple installation and versatile functionality. However, many customers expressed concerns regarding the magnet's strength and the holder's stability, with some reporting issues such as the phone falling from the mount. Several users found the product's quality to be satisfactory. The product's performance appears to be inconsistent, with some experiencing positive results while others encountered significant problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 94 reviews
  • Rated 1 out of 5 stars

    WEAK Magnet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife's car (I have a CD slot magnetic holder from a different brand and loved it). I placed it in her car and put the metal plate into her OtterBox case. At first blush I had my hesitations. I placed the iPhone on the magnet and was not impressed. It stuck, but "stuck" is not the proper term for it. Driving down the highway, we hit an expansion joint in the road which resulted in a minor bump in-cabin. The phone fell off the holder. I drove to the closest Best Buy and returned it as soon as I could. Stay away from this product and try any other brand.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Like wireless chargers, magnets work best with proximity. If a phone case is too thick, the magnetic field may be too weak to be effective. In such an instance, we would recommend applying the metal plate directly to the outside of the phone case for a firm and secure connection. If we can be of further assistance, please reach out to [email protected] for any questions you may have. Thanks, Bracketron Support Bracketron

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that there are several options for how I want to use this item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for short trips but not for long trips. Doesn't hold the phone up at a great angle.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced, wears out very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tension that keeps the magnet positioned loosens very quickly after a few adjustments. Eventually it just spins around, and when I say eventually I mean within a couple weeks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful magnetic holder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very eficiente, very ease to set it up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid Mount

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many different ways to use it- great functionality

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It didnt work for me - I'm returning to store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work for me - I'm returning to store. It couldn't uphold my cell phone on the dashboard as it was bought for and promised to do. Sorry I'm returning the product....

    No, I would not recommend this to a friend
  • Cons mentioned:
    Magnet strength

    Rated 1 out of 5 stars

    Just won't 1) stick on phone, and 2) phone falls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The1) base won't stick to car dash and 2) magnet not strong enough to stick to bas so phone hit the floor many times! Pure Junk!

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Hi! Sorry to hear you had a poor experience. We offer a great warranty and would be happy to make things right. Please reach out to [email protected] for customer assistance. Thanks, Bracketron Support Bracketron

  • Cons mentioned:
    Magnet strength

    Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this mount, bought this and installed but will not hold iPhone 8 Plus. Kept falling off the mount save your money.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      We are sorry to hear you had a bad experience with our Lux mount. Here are a few suggestions for effectively using the mount. You will get the best hold results by using the large metal plate. Larger phone cases do not work as well unless the metal plate is on the exterior of the phone case. If that still doesn't resolve the issue for you, we offer a wide variety of mounts and would be happy to help you find one that does work. Please contact [email protected] and one of our representatives would be happy to assist. Bracketron

  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good phone holder for the price point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent phone holder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used several phone holder and these seems to be doing the trick

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not sticky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stickiness of this device shop it fell off my car within 24 hours it was useless to say the least.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review.
      We would be happy to send you a new 3M adhesive. Please contact [email protected], one of our representatives would be happy to help you. Also, we recommend letting your mount sit for up to 24 hours before using.
      Thanks,
      Bracketron Support Bracketron

  • Rated 4 out of 5 stars

    Solid phone holder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will stay on your dashboard and gives you a good view

    I would recommend this to a friend
  • Cons mentioned:
    Magnet strength

    Rated 1 out of 5 stars

    not so good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used it for about 30 seconds, magnet was not strong enough to hold my iphone

    No, I would not recommend this to a friend
  • Cons mentioned:
    Magnet strength

    Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waste of money, magnet is not strong enough and phone slide right off onto floor board.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pad never would stick and hold and the phone was too heavy and weighed down the support

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review.
      For best use, we recommend letting your mount sit for 12 hours before use. Please contact [email protected], one of our representatives would be happy to help you with a replacement.
      Thanks,
      Bracketron Support Bracketron

  • Cons mentioned:
    Stability

    Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks fancy and is expensive but not good at all, fell apart within a two week period.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Sorry to hear it fell apart! We offer a great warranty and stand by our products. Please reach out to [email protected] for customer assistance. Thanks, Bracketron Support Bracketron

  • Rated 2 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That thing is alright. But that sticky thing is not that good. Sometime ot comes out when u put ur phone with it.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Thank you for your review. We offer a great warranty on our products. Please feel free to contact [email protected], one of our representatives would be happy to help you. Thanks, Bracketron Support Bracketron

  • Cons mentioned:
    Magnet strength

    Rated 1 out of 5 stars

    Magnet is useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t hold my iPhone 8+ up, so I returned it. The magnet is terrible.

    No, I would not recommend this to a friend
    • Brand response from BracketronSupport
      Posted .

      Hi! We're sorry to hear the magnet gave you trouble. We do offer a great warranty and would be happy to make things right. Please reach out to [email protected] for assistance. Thanks, Bracketron Support Bracketron

  • Cons mentioned:
    Stability

    Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke the first day using it, I will be returning it.

    No, I would not recommend this to a friend
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